InspiAIR Inc. - Brockville Reviews 18

TrustScore 4.5 out of 5

4.6

Parkdale Street 2523, K6V 3H2 Brockville, Ontario, CA


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See what reviewers are saying

Rated 5 out of 5 stars

From the moment we entered... We were greeted warmly, sincerely with a big smile ! Nurse Cathy is superb, professional with a great sense of humor. She made me feel, much less anxious about wearing... See more

Rated 5 out of 5 stars

InspiAIR has been fantastic to deal with! Josee has been especially helpful with my transition to CPAP therapy. The initial appointment provides a lot of information that Josee truly takes the time to... See more

Rated 5 out of 5 stars

I was pleased to find those who work at InspirAir are healthcare professionals. This is important to me when it comes to my health. I felt supported by our nurse who provided a thorough and in-depth d... See more

Rated 5 out of 5 stars

My experience has been amazing. Both Cathy and Jade are kind and deal right away with any problems. They have an extensive knowledge base and are always there to help. They are the best place to go if... See more


Company details

  1. Medical Supply Store

Written by the company

We are a locally owned and operated respiratory home care company dedicated to helping you breathe easier and sleep well. Whether you need home oxygen therapy, treatment for sleep apnea or, if you are a patient or referring physician, our goal is to always provide you with outstanding professional, prompt and courteous service. InspiAIR is licensed by the Ontario Ministry of Health to provide home respiratory care under the Home Oxygen Program (HOP) and the Assistive Devices Program (ADP). Our main services are home oxygen therapy initiation and follow-up and PAP therapy initiation and follow-up. We also carry a variety of PAP therapy supplies and accessories from all major manufacturers. For referring physicians home oxygen assessments, overnight oximetry testing and PAP therapy download reports are available via referral and on request. At InspiAIR we believe that the need to be on oxygen doesn’t have to set limits on your lifestyle. We’ve set out to provide the best portable oxygen concentrators (POCs) on the market to give patients the confidence that they’ll have a 24/7 oxygen supply while at home or away. We use the latest technology available to deliver prescribed therapies however our best service is always provided live and in person. We are available 7 days a week. Call 1-866-626-8697 today to arrange a courtesy consultation to discuss your specific therapy needs.


Contact info

  • Parkdale Street 2523, K6V 3H2, Brockville, Ontario, Canada

  • (613) 342-9292

4.6

Excellent

TrustScore 4.5 out of 5

18 reviews

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Rated 5 out of 5 stars

Customer service at it's best!!

From the moment we entered... We were greeted warmly, sincerely with a big smile !
Nurse Cathy is superb, professional with a great sense of humor. She made me feel, much less anxious about wearing a masque. Encouraged me to ease into the new experience! Could not be happier!!!! A ++++ thank YOU all so very much!

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Knowledge and Kindness

My experience has been amazing. Both Cathy and Jade are kind and deal right away with any problems. They have an extensive knowledge base and are always there to help. They are the best place to go if you have a c pap machine. I recently had dental surgery and had a molar removed which is making it difficult to wear the c pap mask they have adjusted the EPR a few times to help me. They are always kind!

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

Professional,Caring Staff

I was pleased to find those who work at InspirAir are healthcare professionals. This is important to me when it comes to my health. I felt supported by our nurse who provided a thorough and in-depth discussion. The amount of info seems daunting at the time but once you get home and start using the equipment and the app it makes sense. I found it very helpful to remember what the nurse said to me, “Don’t over think it.”

July 11, 2025
Unprompted review
Rated 5 out of 5 stars

Everything

Everything! Very pleasant, professional, informative, knowledgable and helpful. Thank you so much for making this experience so easy!

September 5, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service from Jade and staff…

Excellent service from Jade and staff ... always friendly and helpful. Needed supplies were on hand at the InspiAIR outlet and pricing competitive. I have no desire or need to deal in "other sources" !!

June 21, 2023
Unprompted review
InspiAIR Inc. - Brockville logo

Reply from InspiAIR Inc. - Brockville

Thank you for your kind review, means a lot. We appreciate your trust and support and look forward to seeing you again.

Rated 5 out of 5 stars

Josee was very helpful in meeting my…

Josee was very helpful in meeting my needs. when i had questions, she was prompt with her answers and provided great advice and support until I was comfortable with my machine. They do what it takes for you to be successful in adjusting to this new lifestyle.

December 2, 2022
Unprompted review
Rated 5 out of 5 stars

Highly Recommend!

InspiAIR has been fantastic to deal with! Josee has been especially helpful with my transition to CPAP therapy. The initial appointment provides a lot of information that Josee truly takes the time to explain and she has always been available to answer my questions right away whether through email or over the phone. Highly recommend!

February 16, 2023
Unprompted review
Rated 5 out of 5 stars

Great local service

Jose was knowledgeable, courteous, efficient and professional. Clear explanation and no pressure to buy.
InspiAire was quick to give me appointment

February 16, 2023
Unprompted review
Rated 5 out of 5 stars

as a former Sales and Marketing Manager I can recomend InspiAir Inc.…

As a former Sales and Marketing Manager I know what very good Customer Service is all about. The Staff at InspiAir has excellent Product knowledge and the Ability to " Help the client" which is all important to the Person looking for the right Equipment and Advice. I am impressed with their Understanding of the client needs and their professional and friendly Aproach to the Customers .

February 3, 2023
Unprompted review
Rated 5 out of 5 stars

More than a Million Stars

I give Inspiair 1 million stars for the Professional attitude that I have received, the awesome support , making my brand new world of sleeping as comfortable as possible.
We had a small snag with my Dr's prescription for the machine, and Inspiair resolved this Quickly.
Josee a RN for Inspiair should receive more than a million stars for her role in introducing, training and support during my first 2 months of the Cpac world. I recommend Inspiair to everyone that has sleep Apnea and needs a Professional, caring attitude to guide you to sweet dreams and a Healthy nights sleep.
signed: Happy Customer

November 22, 2022
Unprompted review
InspiAIR Inc. - Brockville logo

Reply from InspiAIR Inc. - Brockville

Thank you very much for your kind words of support. We stride every day to provide the best care to everyone who puts their trust in us. We look forward to working with you throughout your sleep therapy journey. Thank you!

Rated 5 out of 5 stars

Inspair keeps an eye on how I am doing…

Inspair keeps an eye on how I am doing with my CPAP compliance.

November 21, 2022
InspiAIR Inc. - Brockville logo

Reply from InspiAIR Inc. - Brockville

Thank you for the review, we appreciate the support and look forward to continuing to monitor your therapy. Please contact us anytime should you require any support. Thanks!

Rated 5 out of 5 stars

The girls were very professional and…

The girls were very professional and informative. My life
has changed in the best of all ways since the day I walked thru the door at InspiAIR in Brockville,Ont. I didnt have to wait on the products that I required for my therapy they were on hand. I referred people to them who will become Clients.

September 13, 2022
InspiAIR Inc. - Brockville logo

Reply from InspiAIR Inc. - Brockville

Thank you very much for the kind words! It is patients like you that makes our job an enjoyable one!

Rated 5 out of 5 stars

Jose was wonderful

Jose was wonderful. She listened to me and followed thru to meet my needs. We had to change my mask and she was very helpful finding the right fit. Ism getting 10 to 12 hours of sleep. Wow what a feeling.

November 22, 2022
InspiAIR Inc. - Brockville logo

Reply from InspiAIR Inc. - Brockville

Thank you for your review, we are very lucky to have Josee on our team! We look forward to supporting you throughout our sleep therapy journey.

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