InspiAIR Inc. Reviews 

576
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their welcoming, friendly, and knowledgeable approach, making interactions pleasant and informative. Many people highlight the exceptional customer service, noting that employees are patient, caring, and take the time to thoroughly explain products and processes. The overall service is described as outstanding, with consumers appreciating the personalized support and the ease of their experience, especially when dealing with CPAP machines and related needs. Reviewers are particularly impressed with the product knowledge and the ability of the staff to address all questions and concerns, ensuring comfort and confidence in equipment usage. The user experience is frequently noted as positive, with many feeling supported and less anxious about starting new treatments, thanks to the encouraging and professional guidance provided.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, kindness, and... See more

Service

Customers had positive experiences with service, consistently reporting excellent and amazing support over... See more

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the speed of... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as excellent and second... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as outstanding, amazing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything was great. A very warm welcome by Heather. Very friendly and relaxing atmosphere. Pricilla in InspiAIR on Ogilvie Road, Gloucester, was a perfect consultant with a very clear explanation, p... See more

Rated 5 out of 5 stars

I felt the explanation of the asap machine and my condition were calm, and expertly presented. The telling will be tonight of course when I try it out but I had no trouble setting up the machine thi... See more

Rated 5 out of 5 stars

The staff are so welcoming and friendly. Tamara - Sharon & Jackie make the whole experience relaxed and comfortable. They were able to answer all my questions with confidence and obviously know... See more

Rated 5 out of 5 stars

The team at InspiAir Belleville is absolutely amazing! They showed nothing but kindess from the moment I entered the building. As someone who has been struggling to sleep for months, I have felt defea... See more


Company details

  1. Medical Supply Store

Written by the company

We are a locally owned and operated respiratory home care company dedicated to helping you breathe easier and sleep well. Whether you need home oxygen therapy, treatment for sleep apnea or, if you are a patient or referring physician, our goal is to always provide you with outstanding professional, prompt and courteous service. InspiAIR is licensed by the Ontario Ministry of Health to provide home respiratory care under the Home Oxygen Program (HOP) and the Assistive Devices Program (ADP). Our main services are home oxygen therapy initiation and follow-up and PAP therapy initiation and follow-up. We also carry a variety of PAP therapy supplies and accessories from all major manufacturers. For referring physicians home oxygen assessments, overnight oximetry testing and PAP therapy download reports are available via referral and on request. At InspiAIR we believe that the need to be on oxygen doesn’t have to set limits on your lifestyle. We’ve set out to provide the best portable oxygen concentrators (POCs) on the market to give patients the confidence that they’ll have a 24/7 oxygen supply while at home or away. We use the latest technology available to deliver prescribed therapies however our best service is always provided live and in person. We are available 7 days a week. Call 1-866-626-8697 today to arrange a courtesy consultation to discuss your specific therapy needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

576 reviews

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4.9

All reviews

(576)

74 reviews in the last 12 months

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Rated 5 out of 5 stars

FroExceptional Service from Start to Finishm start to finish

From start to finish, my experience with InspiAIR was absolutely outstanding.

The process began with Krista, who was efficient, friendly, and incredibly calming. She made everything so easy to understand, and I was amazed at how quickly everything came together. From receiving my prescription to having my new machine in hand took only three days—far faster than I ever expected.

When I arrived at the Whitby office, the exceptional service continued. Megan and Corina were so welcoming and genuine that they made me feel like I had been a client for years. That kind of warmth is rare and immediately put me at ease.

Megan took the time to thoroughly explain all of my machine options, answered every question I had, and made sure everything was set up properly before I left. I never felt rushed and appreciated how knowledgeable and patient she was throughout the entire appointment.

I had also spoken with Corina on the phone beforehand, and she was just as pleasant in person. Seeing the same friendly voice become a friendly face created a real sense of familiarity and trust that made the entire experience even better.

I can honestly say the customer service at InspiAIR is second to none. Every member of the team treated me with professionalism, kindness, and genuine care. I would 100% recommend InspiAIR to anyone looking for outstanding service and support. Thank you, Krista, Megan, and Corina, for making what could have been an overwhelming experience such a positive one.

July 9, 2026
Unprompted review
Rated 4 out of 5 stars

Excellent service

Excellent service! Courteous, friendly and thorough. Nicole was very helpful and knowledgeable. So happy to have found them!

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Krista was amazing !

Krista was amazing !! She explained everything so well, made me feel very comfortable and confident about using the APAP machine.
From the minute I walked in the door and was met by a lovely receptionist, my visit was great.
Thank you to both ladies for a wonderful experience at the Whitby location.

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

I have been a customer for 3 years

I have been a customer for 3 years. I have experienced the best customer service ever. Kim, Michelle, Sonna and Wendy are extremely knowledgeable and offer many different options. They are so easy to talk to and explain everything about their products and services. I know I can contact them with any questions and they are always eager to help. They truly care about my health and well-being. I highly recommend the Newmarket office. They are a huge part towards InspiAIR's success.

Gary Nakashima

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Customer service at it's best!!

From the moment we entered... We were greeted warmly, sincerely with a big smile !
Nurse Cathy is superb, professional with a great sense of humor. She made me feel, much less anxious about wearing a masque. Encouraged me to ease into the new experience! Could not be happier!!!! A ++++ thank YOU all so very much!

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

I am really glad that kingston has a Napanee location.

I am really glad that kingston has a napanee office which saved us a busy day. there was no pressure on getting a apap machine . Our (wife) and I had friendly ,knowledgable and caring RN Alecia G. that didnt just take over abut my sleep appnea but helped with my anexity about the facts that where bothering me and my issues . the machine is going to take time and i pray that i keep moving forward . thanks Peter S.

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service!

Staff (Kim) was extremely helpful and assisted me getting what I needed as well as looked into what information may be needed for my doctor.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Happy

after lots of frustration from other suppliers in newmarket I walked into InspiAir on davis dr and had to wait a few minutes. A young lady approached and asked how can I help, I told her I needed a strap for my nasel mask. I got one and then she suggested I buy the complete mask it would be cheeper going through my insurance. She told me it should be changed twice a year because of bacteria build up even with washing. I have been having sinus problems and this was the cause.No other business had taking the time to tell me this.It was a great experince and made my day Thanks to Kim. God Bless (ps I will be a permanent customer With InspriAir ).

April 9, 2026
Unprompted review

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