Inspirations Paint - Chatswood Reviews 

71
TrustScore 5 out of 5

4.8

Cnr Pacific Hwy & Nelson St, 2067 Chatswood, NSW, AU


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See what reviewers are saying

Rated 5 out of 5 stars

Damien was very helpful and made sure I had the right product. Even carried the 15 litres of paint to my car which was parked a bit further on High St. I noticed also he did very well with a couple of... See more

Rated 5 out of 5 stars

I was greeted by a friendly knowledgeable staff member who was able to explain the different paints and what was best for my job. Not only did he offer me a customer discount but insisted in carrying... See more

Rated 5 out of 5 stars

Friendly staff, helped out with an old order that needed reordering. While its not the largest product selection it quality and they have everything thats needed including stuff that hard to find else... See more

Rated 5 out of 5 stars

The Colour consultant [Mary] could not have been more helpful and bought our whole project together. the staff were all very friendly and parking was easy a very pleasant shopping experience


Company details

  1. Home Improvement Store
  2. Building Materials Store
  3. Paint Store

Written by the company

2hr Click & Collect from 130 paint stores nationwide. Expert paint and colour advice. Dulux Approved Specialists. Free paint tinting and colour matching.


Contact info

  • Cnr Pacific Hwy & Nelson St, 2067, Chatswood, NSW, Australia

  • (02) 9412 2411

4.8

Excellent

TrustScore 5 out of 5

71 reviews

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4.8

All reviews

(71)

203 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was greeted in a friendly manner.

I was greeted in a friendly manner.
I needed to match a colour that I had a sample of. The result was perfect.
I also noticed other customers in the store were being well looked after.

February 12, 2023
Rated 5 out of 5 stars

Fantastic Service

The Colour consultant [Mary] could not have been more helpful and bought our whole project together.
the staff were all very friendly and parking was easy a very pleasant shopping experience

February 2, 2023
Rated 5 out of 5 stars

Good old fashion service

I was greeted by a friendly knowledgeable staff member who was able to explain the different paints and what was best for my job. Not only did he offer me a customer discount but insisted in carrying the paint out to my car. I know where I will be buying my paint in the future.

February 1, 2023
Rated 5 out of 5 stars

Excellent customer service

I always receive great help at Inspirations Paint Chatswood. They ask all the right questions to ensure I receive exactly what I need for the job, and my goods are always safely transported to my car.

September 13, 2022
Unprompted review
Rated 1 out of 5 stars

Orders are automatically confirmed even on out of stock items.

We placed an order for paint 4pm with a booked click and collect time of 8am the following day. My husband went to pick up and was advised that this paint could not be found in Australia. When he queried why they accepted the order, he was advised that out of stock items are not delisted from the website.

This is a fairly ridiculous system that email order confirmations are sent for items that are not in stock. Furthermore, if this is their standard practice shouldnt someone be contacting customers before they arrive at the store. I have received two further emails asking me to ‘review’ our experience and the product ... too automated for their own good.

February 21, 2022
Inspirations Paint - Chatswood logo

Reply from Inspirations Paint - Chatswood

Hi Chloe,

Thank you for letting us know what happened with your online order experience.
Please accept our apology for the inconvenience we've caused.

We have systems in place to arrange a replacement product when the product ordered online is not available in store, but it seems we let you down on this occasion.

Our goal is to deliver a great experience and we missed the mark.
We very much appreciate you giving us this feedback as it helps us to improve in the future.

We have passed your feedback on to the manager of the store.

Sincerely, Amber.

Rated 5 out of 5 stars

Inspirations Paint Chatswood - a helpful team

We went to Inspirations Paint at Chatswood to get some advice about painting the interior of our unit. Simon was most helpful and gave precise advice on key aspects of the job, including preparation, which types of paint to use, characteristics of the different products and quantity needed.

December 17, 2021
Unprompted review
Rated 2 out of 5 stars

Click and collect order gone wrong

Click and collect order for 2 test pots and a tinted 2litre can. Order was not ready when I arrived. So after waiting I did receive it, only to find on arrival at home that they had mixed up a semi-gloss despite the order being for gloss - so back again and 45 minutes wasted going back and forth. Shame because to that point I much preferred using them.

October 26, 2021
Inspirations Paint - Chatswood logo

Reply from Inspirations Paint - Chatswood

Hi Ngiles,

Thank you for your honest feedback.

Allow me to apologise on behalf of the team at Inspirations Paint Chatswood.

We have passed your feedback on to the manager of the store and would appreciate another chance to earn your business.

Thanks again for your review.

Sincerely, Amber.

Rated 5 out of 5 stars

I had a couple of very old paint tins…

I had a couple of very old paint tins with the formula on the side and wasn’t sure which colour was going to match the existing colour scheme I wanted. I was fortunate to be served by Cam who was very patient and his body language gave me the impression nothing was too difficult even behind the face mask he wore. He suggested a couple of sample pots and after leaving the premises I was so impressed with the level of service and the advice he gave me that I eventually ordered a 4L can of Dulux Weathershield in the tint colour I wanted. Thank you Cam!

October 11, 2021

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