Inspire Home Automation Reviews 

Customer support excellent with prompt delivery. Installation and setup straight forward. This is my fourth purchase from Inspire. Highly recommended.

The Inspire thermostat has been a really useful installation for our holiday let. Still on the original thermostat after several faultless years of operation. I wouldn't hesitate to replace it with another when the time comes. the functionality has been very well thought out.

Good info on the website although some of the videos are tedious. A breeze to order and delivery was prompt, next day. Kept informed of delivery and given a time slot. Have not yet got around to fitting it waiting for the plumber who is due to do his annual inspection. But the the unit looks smart and I'm sure it will save me money and keep the guests more comfortable. One person was leaving the heating on continuous and other guests were complaining that it was to hot. Will update when I've evaluated it properly.

Inspire Home Automation is the best system on the market for holiday cottage owners, with many more features than the likes of Hive/Nest; there's never been an occasion where I've said 'I wish I could also..." (and I'm sure if there ever was, the developers would action it pretty damn quick - there are new features added all the time!).

I recommend Inspire Home Automation to anyone with a holiday cottage for the following reasons:

You can set up a number of heating profiles (I call mine Empty, Warm, Very Warm and Hot!)

I start my guests on the Warm profile, and monitor their use of the thermostat over the first day or so. If they are frequently turning up the thermostat, I move them on to a warmer profile (the guests must think it's an intelligent system!)

You can cap the temperature increase on the thermostat, and by setting 'heating events' every few hours during the day, you can prevent the scenario of guests turning the heating up to 25 degrees and then leaving for the day (as any local temperature increase is only in effect until the next 'heating event').

You can turn off the display lights for any functions you don't want/need the guest to use. As such, it's a very simple system for guests to use - my guests only have the options of On/Off and the temperature increase/decrease (capped).

Every adjustment can be made in real-time remotely via the website and app, and in the event that guests report a problem, the team at HQ can see exactly what is going on (down to when the batteries were last changed!). This makes the system great for remote owners.

But what stands out the most about Inspire Home Automation is their amazing aftersales service. I've used their chat function on a number of occasions to ask 'How do I...' and they are really helpful and courteous. Despite my system now being out of warranty, when I had a problem with the radio signal strength falling, the team spent several hours with me over chat troubleshooting the problem (and fixed it by remotely changing the radio frequency). It's a testament to the company that even when I thought the system had failed, my intention would have been to buy from them again.

So all in all, a great system for holiday cottage owners with the added bonus of exceptional customer service. Very highly recommended!

The product and service from this company are both first class. I cannot recommend either more highly.

Excellent service.
Does what it says

I have used there products for several years and found them reliable and there after sales service second to none. If you looking for a smart heating system give them a try.

I initially had a problem with my old thermostat which was resolved efficiently and quickly. I decided to upgrade from the older thermostat which was installed 7 years ago. The old system comprised a hub, relay box for switching the boiler on/off and a wireless thermostat. The upgrade did away with the hub and required changing a module over in the relay box. I was very impressed with their forward thinking as it was very easy to remove and install the new wireless module, even though I am visually impaired it was still very straightforward. After some tinkering around, registering the new thermostat etc all was working smoothly. Even got it connected to my Google home so it could be controlled with speech. Am very impressed with this company and their support is brilliant. Another plus point is that there is no annual fee unlike other smart heating providers. Logs are kept on their servers for you to inspect anytime. Would thoroughly recommend especially as they are a Uk company.

5 STARS through and through for Inspire Home Automation. I have never experienced such a polite and efficient customer service experience. Setting up my inspire system was a nightmare, STOP. The nightmare was of my own doing. The Inspire team which in the main was Amy and Matthew, worked tirelessly and with absolute competence and professionalism. The system is up and running and works great, would recommend it to all. The units could do with a little streamlining and I am not a great lover of the stencil font used in the app. Solid lines would be better because we don't all have the best vision. All in all I think they are a great company that you can trust to look after you and well worth investing in, you will be very pleased with the service you receive.

Great pre purchase service. Very helpful over the phone explaining the products and what would be needed. Landlord thermostat into a system boiler set up, took a little bit of time . Once the electrician sorted out the install and we got everything up and running the thermostat has been easy to configure and monitor usage.

I bought my Inspire Home Automation central heating controller in September 2013. It has always worked a treat and still does (Feb 2021). Needless to say, I'm delighted and if it does bite the dust one day, I'll turn to Inspire for its replacement.

Hi, after issues with the delivery, due to no fault of Inspire, they stepped in to ensure the device was received by the correct day.

Very poor after sales service. My emails were ignored and they have refused to replace a faulty module which is not fit for purpose, in breach of the Consumer Rights Act 2015.

Bought several of these devices for work purposes, some for mult-use in one building and some for use in single buidlings. Happy with all elements (only regrets are that the first systems we bought them do not have all the features of the newer models.

Brilliant customer service.
Will recommend and use again.

Great service re ordering and delivery. Hugely disappointed by the look of the product. Dial is ok to look at but the depth is huge and will look awful in our hallway. Lot of money to leave lying in the box but maybe we'll find somewhere else hidden away to fix it too as I'm sure it will work well.
Update.
After a call from Inspire, I agreed to change the star rating from 3 stars to 4 stars and they agreed to pass on my concerns about the design of the product.
At least they cared enough about customer satisfaction to call me and discuss my issues.

As a landlord I have used these thermostats for many years, over the years they have had the odd thing I wasn't happy with mainly the difficulty in upgrading the software.

Not any more I have the latest version Ignite. I also have 4 sensors 1 in each room, these are very small wireless and can be put anywhere except near a heat source, radiator fridge etc.

Like anything new it took me a couple of hours to set up but when I replace the old versions in my other houses I would expect to take about 30 minutes including the input of my programmes.

This sophisticated unit shows so much, the humidity and temperature in each room and the hallway.
The first day I picked up one of the tenants using an electric heater and was able to put a stop to that.

I am fairly free with my heating and restrict the top temperature to 23c but I set it at 21.5c during the day and 22c from 5pm
The tenants have the ability to boost the heating to 23c for 1 hour but they can do that as many times was they like. In practice they may press boost once in a day and then only on very cold days.

The best savings are made when the sensors fail to pick up movement and shut the heating down until someone comes home.

You have the ability to set the temperature down to whatever you want (could be 5c) although I choose to set minimum temperature to 18c I like a warm house and I assume my tenants do as well.

the tenants also have the ability to lower the temperature on the thermostatic radiator valves fitted in all rooms.

Another really good feature is you can control your temperature on the main thermostat or as an average across all sensors and thermostat combined. I have found this the best method, it has many benefits not least if someone holds the front door open for 5 minutes its unlikely to trigger the heating to turn on as although the thermostat in the hall may call for heat the average may still be sufficient across all sensors.

All in all this unit out performs the other better known brands by a million miles, perfect for a private dwelling and fantastic for HMO's
Together with my energy supplier Outfox the Market I have saved hundred and hundreds of pounds using these units. Sometimes using it on my phone while laying on a beach in Cyprus to check and adjust so my tenants are happy.

My HMO's are not double glazed unfortunately, one of them is £85 a month gas and electric the other one is £110 for the same.

It beggars belief why some landlords keep the temperature down to save money and still spend more in the end. Others fit silly timers the tenants have to keep pressing. This type of thinks doesn't go down well with tenants

For me technology is the answer and these units have that in copious amounts.