Instadoodle Reviews 166

TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are really happy with the application and find it very useful for their needs, praising its user-friendliness and the ability to create engaging content. Many people highlight the product's effectiveness in simplifying their work and producing high-quality results. However, some people were dissatisfied with the refund process, mentioning difficulties and unresponsiveness when trying to get their money back. Conversely, a few other people also felt that the product itself was not suitable for their specific tasks, or that certain features were not as robust as expected, leading to performance issues or the need for additional purchases.

What people talk about most

User experience

People report positive experiences with user experience, finding the software intuitive, easy to use, and... See more

Product

Reviewers highlight ambiguous aspects of the product. Many customers praise it as a great tool, useful for... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise the support... See more

Refund

Clients share negative opinions on refund. Many reviewers report significant difficulties in obtaining... See more

Application

Reviewers mention positive feedback about the app, with many expressing satisfaction and delight. Customers... See more

Based on these reviews

Rated 4 out of 5 stars

I have been using Instadoodle for a few months now. So far, it has been very good for my usage. I am still learning how to use some of the features. Overall, I am enjoying the application. The cust... See more

Company replied

Rated 4 out of 5 stars

Great tool for the business. Had a few areas which were confusing when purchasing and understanding what it is you get for your money, so take your time going through the different subscription detail... See more

Company replied

Rated 4 out of 5 stars

I have been using Instadoodle for a couple of months now, and it's been great so far. I do have some more expectations from the app as the developers continue to fine-tune it, but for now, I must say... See more

Company replied

Rated 4 out of 5 stars

In general, it's a good tool, but the image generation by the AI engine it uses is quite poor. It's difficult to get the desired result, and even when you do, it's full of anomalies. It's quite disapp... See more

Company replied



Contact info

3.8

Great

TrustScore 4 out of 5

166 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 71% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Teaching Tools to Make it Fun!

Great software, turning boring subjects into enjoyable and entertaining learning experiences easily!

August 3, 2025
Unprompted review
Instadoodle logo

Reply from Instadoodle

Hi Tim! 🎓

Thanks for your awesome review! You've perfectly captured what we're all about - transforming those "boring subjects" into engaging learning experiences.

Teachers like you who make learning fun are exactly who we had in mind when creating Instadoodle. It's amazing to see educators using our tools to spark interest and excitement in their students!


Happy doodling! ✏️✨

Cheers,
Team Instadoodle

Rated 4 out of 5 stars

Good App

Good App on desktop

August 3, 2025
Unprompted review
Instadoodle logo

Reply from Instadoodle

Hi Massimiliano! 👋

Thanks for taking the time to leave us a review! Glad to hear you're enjoying Instadoodle.

If you ever have questions or need help maximizing your experience with any features, just let us know!


Happy doodling! ✏️

Cheers,
Team Instadoodle

Rated 5 out of 5 stars

Love this software

Love this software. Easy to use and all of the features I need for my business are here

August 2, 2025
Unprompted review
Instadoodle logo

Reply from Instadoodle

Hi Jen! 💯

Thanks for the awesome feedback! It's great to hear that Instadoodle is hitting all the right notes for your business needs.

We designed it to be user-friendly while still packing in all the features professionals need, so it's really rewarding to know it's working well for you!

If you ever have ideas for new features that would help your business even more, we're all ears!


Happy doodling! ✏️🚀

Cheers,
Team Instadoodle

Rated 5 out of 5 stars

Instadoodle is a great software

Instadoodle is a great software, no doubt. Their customer service is one of the best I've experienced in recent years, I hope it stays like this.

The color characters and AI generative capabilities is revolutionary, I must admit.

However, there are still a couple of upgrades needed, in order to make it the best whiteboard video animation software alive.

Overall, it's a great software for anybody looking to create fun and engaging teaching videos.

August 1, 2025
Unprompted review
Instadoodle logo

Reply from Instadoodle

Hi Kelvin! 👋

Thanks for your kind words about Instadoodle and our customer service! We work hard to maintain that high standard of support, so it means a lot to hear it's making a positive impression.

We've got some exciting improvements in the pipeline that we think will address many of the enhancements users like you are looking for.

If you have specific features in mind, we'd love to hear about them through our support channel!


Happy doodling! ✏️🎨

Cheers,
Team Instadoodle

Rated 5 out of 5 stars

Easy to use software and a reliable…

Easy to use software and a reliable support

July 30, 2025
Unprompted review
Instadoodle logo

Reply from Instadoodle

Hi Chris! 👋

Thanks for your kind words! We're really happy to hear you're finding Instadoodle easy to use and our support reliable.

We put a lot of effort into both aspects - making our software intuitive while ensuring our team is always ready to help when needed.

Your feedback means a lot to us!


Happy doodling! ✏️

Cheers,
Team Instadoodle

Rated 4 out of 5 stars

Instadoodle is best for busy but creative teachers and conference presenters

Instadoodle has revolutionised the way I teach medicine, bioethics and public health. It has also enhanced my conference presentation experience. The engagement and comprehension of the topics by my students or audience is something else. Simply the best tool for busy but creative teachers and presenters.

July 31, 2025
Unprompted review
Instadoodle logo

Reply from Instadoodle

Hi there! 👋

It's incredibly rewarding to hear that our tool is helping you engage students in complex subjects like medicine, bioethics, and public health.

We designed Instadoodle with educators like you in mind - professionals who need to explain complicated concepts in engaging ways without spending hours on design work.

Your success story is exactly what motivates our team to keep improving. We'd love to see some of your presentations sometime if you ever want to share!


Happy doodling! ✏️🎓

Cheers,
Team Instadoodle

Rated 1 out of 5 stars

INSTADOODLE STOP MISSELLING

I saw a product on Instadoodle at 4pm UK time that said AI wizard one time payment of $67. I paid for that logged in and the site wanted more money. I immediately contacted Instadoodle asking for a refund because that is not you sold me - you sold me a one off payment so you advertisement is misleading and you are misselling. As soon as I asked Cosmin of Instadoodle to refund my money he stopped responding. I want my refund. Please don't mislead customers. REFUND MY MONEY

July 27, 2025
Unprompted review
Instadoodle logo

Reply from Instadoodle

Hi Mango,

I noticed this review from a while back and wanted to reach out. Our records show that Cosmin actually replied to your refund request immediately - even working until midnight to ensure your ticket was addressed promptly. He processed your refund right away, but it seems his response may not have reached you.

Please check and let us know if you have any more issues. We take customer feedback very seriously, and our team goes above and beyond - even working late hours - to ensure every customer is satisfied.



Sincerely,
Team Instadoodle

Rated 5 out of 5 stars

Brilliant Team, Delightful Tool, and Even Better Experience

In my opinion, InstaDoodle results are absolutely stunning. The AI-generated doodles are top-notch, and if you have the ColorSplash license, prepare to fall in love. The artwork is vibrant, unique, and unlike anything I have seen in similar tools. Seeing is believing. There is a money back guarantee so try it and see it for yourself.

The platform is cloud-based (no downloads!), beginner-friendly, and packed with quick, helpful tutorials. I had no prior experience with whiteboard animations, but their support system and user friendly platform got me up and running without stress.

What sets Instadoodle apart, though, is the customer service. Alexandra has been absolutely amazing, quick, patient, and genuinely helpful. I even had a one-on-one call with her to sort out some of my queries .

One moment really stood out: I bought the product and forgot to apply a 50% discount code. I didn’t raise a ticket, but the next day, Alexandra personally reached out, refunded my full payment, and helped me repurchase it at the discounted rate. Who does that? Honest, proactive, and human. And yes, Alexandra is not a bot 😊

Now, it is important to remember Instadoodle is still a startup. Like all early-stage ventures, they have to prioritize their time and resources. You won’t see every shiny feature on day one, but you will experience a team that listens, responds with empathy, and steadily builds something better. I’m personally excited to watch them grow into something amazing with more mind-blowing features.

The entire team is responsive, humble, hardworking, and constantly improving. They even welcome critical feedback as a chance to grow. If you are even mildly curious about whiteboard animation, just try it.

With a money-back guarantee in place, it’s absolutely worth trying. If you love storytelling, teaching, or marketing, just go for it.

I love the product, but I admire the people behind it even more.

July 19, 2025
Instadoodle logo

Reply from Instadoodle

Hi Mohammad! 🙌

Wow - thank you for such a thoughtful and detailed review! Reading this genuinely made our day.

You're right that Alexandra is definitely not a bot! 😊 She embodies the values we try to bring to all our customer interactions.

We're so glad you're enjoying the ColorSplash feature and the AI-generated doodles. We're working hard to add new features while maintaining the quality and support our users deserve.

Thank you for being part of our community and for taking the time to share your experience!

Happy doodling! ✏️🎨

Cheers,
Team Instadoodle

Rated 5 out of 5 stars

Intuitive Tool with Exceptional Customer Support

I just purchased Instadoodle and I'm already impressed with the intuitive interface and seamless workflow. There are advanced features that I need to explore but I'm confident that I can master this tool, and so can you.

The tool not only deserves 5 stars, but so does the company. One of their representatives, Alexandra, has reached out to me multiple times to ensure my complete satisfaction with the purchase, and has even volunteered to provide me with a walkthrough at no charge. She is a consummate professional and I look forward to learning how to maximize results from the tool.

My only concern was the fact that their AI Wizard could not produce fully colored doodles, but Alexandra told me this option will soon be released.

At that point, I will probably upgrade, but regardless, I have no regrets purchasing my Pro Plan with Color Pro capabilities.

Overall, Instadoodle is a great choice for anyone who wants to experiment with this type of art (which can be used for a variety of purposes, including video production) and for those who just need to add to their creative toolkit.

July 4, 2025
Unprompted review
Instadoodle logo

Reply from Instadoodle

Hi Andy! 👋

Thanks so much for your thoughtful review! It's fantastic to hear you're finding Instadoodle intuitive right from the start.

Alexandra will be thrilled to see your kind words - she really does go above and beyond to make sure everyone gets the most out of their Instadoodle experience.

You'll be happy to know that the colored doodles feature for AI Wizard is one of our top priorities right now. We can't wait to get that into your hands soon!

We're excited to see what you create with the add-ons. The learning curve is gentle, but the creative possibilities are huge.

Happy doodling! ✏️🎨


Cheers,
Team Instadoodle

Rated 1 out of 5 stars

Use Doodly or a different software instead

I was looking for a software to make whiteboard animations using AI and this one was the first to come up. It was only $37 so I gave it a shot. When I actually tried using it, I was incredibly disappointed and requested a refund. I received a counter offer for an upgrade. I figured that the pro version would be better so I gave it a shot. I wanted to create images with color without having to edit them so I figured I would buy the colorsplash feature. I probably created 2 or 3 images using the AI and all of a sudden I get a notification saying I am out of credits. It wasn't until I ran out of credits that I realized that the AI feature was not free. And what is worse, I basically paid $100 for a feature that is useless to me unless I pay more money. I immediately reached out to customer support to confirm this (which they did) so I immediately requested a refund since I didn't want to spend anymore money on the software. The moment I started requesting a refund the person I was speaking to ghosted me. I opened a new ticket specifically requesting a refund and even now both tickets are open without a response. I plan to dispute the charge with my bank but I am highly disappointed in this program. The way they advertise is very misleading and the fact that they are not upfront with the credits system is very scummy to me. I would advise against using this program

July 2, 2025
Unprompted review
Instadoodle logo

Reply from Instadoodle

Hi Lakaya,

I noticed your review and wanted to reach out personally. We actually tried contacting you shortly after seeing your feedback, but it seems our messages may not have reached you. 😕

If you're still looking for resolution on your refund request, please check your email (including spam folder) for our previous communications or email us directly at support@instadoodle.com.

We appreciate your feedback that helps us improve Instadoodle for everyone.


Sincerely,
Team Instadoodle

Rated 5 out of 5 stars

The software looked easy on the videos…

The software looked easy on the videos but I couldn't get it do anything I was trying without being told I needed to purchase another component.
I initially asked for a refund and was contacted with the offer for the AI Wizard. I accepted and tried it, but it still wanted me to purchase the upgrades and credits. I still couldn't make anything I tried, so I asked for a refund a second time.
I was given the refund without any high pressure to buy anything else.
I may not have gotten the product to work for me, but I do have to say that their customer service is the best. They responded to all of my concerns quickly and went to great lengths to get the software to work for me.
I think the software would do a good job, I just couldn't afford all of the components.
I would suggest that you offer more features and be more straight forward with the pricing.

June 29, 2025
Unprompted review
Instadoodle logo

Reply from Instadoodle

Hi Mary,

Thank you for taking the time to share your honest feedback. While we're sad the software didn't work out for your needs, we're glad our customer service team was able to help make things right. 🙂

We appreciate your kind words about our support team - they really do try their best to help everyone succeed with Instadoodle.

If you ever want to give us another try in the future, please reach out. We're constantly improving based on feedback like yours.

Thanks again for your candid review!


Best regards,
Team Instadoodle

Rated 5 out of 5 stars

Amazing tool and exceptional customer service

Amazing tool! Not cheap but worth the full
Package to have so much flexibility to create! And much cheaper and faster than paying a company or individual artist!! The training with Alexandra was critical, incredibly helpful and motivating. She is awesome! I can’t wait to create instructional videos that will help parents struggling with their ADHD kids 🙌

June 26, 2025
Unprompted review
Instadoodle logo

Reply from Instadoodle

Hi Stacey! 🌟

Thank you for your kind words! I'll make sure Alexandra sees your shoutout - she'll be thrilled to know her training session was so helpful for you.

We're incredibly excited about how you're using Instadoodle to create instructional videos for parents of ADHD kids. That's exactly the kind of meaningful impact we hoped our tool would enable.

Can't wait to see the amazing resources you create! Your work will make such a difference for so many families.

Happy doodling! ✏️💫


Cheers,
Team Instadoodle

Rated 5 out of 5 stars

This is a great piece of software with…

This is a great piece of software with very good support from the team. To make the most of InstaDoodle you will need the unlimited credits to produce the imagery you're looking for. If you are looking to produce top quality content on a regular basis it's worth the money.

June 26, 2025
Unprompted review
Instadoodle logo

Reply from Instadoodle

Hey Craig! 👋

Thanks for the awesome feedback! Really appreciate you highlighting both our software and support team.

You make a great point about the unlimited credits - they definitely come in handy for regular content creators looking to maximize their output without limitations.

We're constantly working to make Instadoodle even better for professionals like you who value quality and consistency in their work.

Happy doodling! ✏️✨


Cheers,
Team Instadoodle

Rated 5 out of 5 stars

I really recommend this software and…

I really recommend this software and the team is very helpful and responsive and i'm sure you will definitely have the best experience like i did ,i really great app i have no experience and i already started making videos just wow thanks instadoodles 💪🏿⚡

June 25, 2025
Unprompted review
Instadoodle logo

Reply from Instadoodle

Hi Fateh! ⚡

Thanks for the awesome review! It's so cool to hear you're already creating videos without prior experience - that's exactly what we designed Instadoodle for!

Stories like yours keep us motivated to make our software even more intuitive and powerful for everyone.

Can't wait to see what you create next with Instadoodle!

Happy doodling! ✏️🎬


Cheers,
Team Instadoodle

Rated 5 out of 5 stars

Refunds made easy, support even easier.

I purchased Instadoodle with high hopes, but once I got into the program, I realized it wasn’t quite the right fit for my needs. Naturally, I requested a full refund—and I have to say, the team behind Instadoodle was fantastic. Courteous, responsive, and refreshingly human. My refund was processed in just a couple of days—no hoops, no headaches.

While the program isn’t quite in my wheelhouse yet, I’ll be keeping a close eye on its evolution. If it ever shifts into my lane, I’ll be first in line, horns blaring on that bandwagon. If Instadoodle fits your needs, don’t hesitate—it’s backed by great people and excellent customer service.

June 24, 2025
Instadoodle logo

Reply from Instadoodle

Hi Dee! 👋

Thank you for such a thoughtful review! While we're sad Instadoodle wasn't the perfect fit for your needs right now, we're really glad the refund process was smooth and hassle-free.

Our team works hard to make every interaction positive - even when it's about parting ways. We believe good service matters at every stage of the customer journey.

We're constantly evolving Instadoodle based on feedback from users like you, so we'll definitely keep you posted on major updates that might align better with your needs in the future.

Thanks again for your kind words about our team and service - it means a lot to us!


All the best,
Team Instadoodle

Rated 5 out of 5 stars

5 STARS - A great company with exceptional support.

I’m thrilled to finally leave my honest review for your online InstaDoodle software after using it on my pro plan for several months. I wanted to give it a thorough test run before sharing my true felt experience with this software, and I'm delighted to say it's been nothing short of exceptional. The software itself is powerful and intuitive, accomplishing exactly what it promises.

But what truly sets you apart for other online software I have purchased in the last 12 months is your incredible support team. Your responsiveness is unmatched. I’ve always received a reply within 24 hours, and every interaction with each of your support team has always been informative, professional and friendly. Your support teams willingness to help goes above and beyond, your support team clearly care about their users.

Beyond the excellent support, your constant software updates and improvements demonstrate a commitment to ongoing development. Your InstaDoodle software is easy to learn and use and constantly evolving, incorporating valuable upgrades month after month, it just keeps getting better and better.

Your training resources, including both online materials and personalised phone support, are top-notch and easy to access. As a pro plan user, I’ve greatly appreciated your easy to access one-on-one training sessions, your support team has been invaluable in helping me master your software's full potential. A BIG thank you to Alexandra and Cosmin, you guys are awesome.

My conclusion, considering the software's capabilities, your responsive support, the continuous updates, and the high-quality training, I can’t recommend InstaDoodle highly enough. It's a fantastic product, and the dedication of the team behind it is truly inspiring.

OZKING
(Australia)

June 12, 2025
Unprompted review
Instadoodle logo

Reply from Instadoodle

Hi OZKING! 👋

Wow - reading your review just made our day! Thank you for taking the time to share such detailed feedback after using Instadoodle for several months.

Alexandra and Cosmin are over the moon with your shoutout - they really do pour their hearts into supporting our users. Our entire team is committed to making sure you get the most out of your Pro plan.

We're especially glad you've noticed our ongoing improvements. We're constantly working behind the scenes to make Instadoodle better based on feedback from users like you.

Thanks for being part of our journey from all the way in Australia! Your support means the world to us.

Happy doodling! ✏️🎬

Cheers,
Team Instadoodle

Rated 5 out of 5 stars

I Recommend Instadoodle

3 Days ago, I posted a review about Instadoodle that I subscribed to their Pro plan but I got the basic plan instead.

I must confess, their customer support team has sorted me out. They have upgrade my plan to pro. The software has a nice user interface for newbies to create doodle videos.

If you have any problem with the software, kindly open a ticket for support, and their support team will have time for you.

I'm glad I'm now using the pro plan 👍😊

June 2, 2025
Unprompted review
Instadoodle logo

Reply from Instadoodle

Hey Gideon! 👋

Thanks for the update and for giving us another chance! We're so happy to hear that our support team was able to get you sorted with the Pro plan you signed up for.

Your kind words about our user interface mean a lot - we've worked hard to make Instadoodle accessible for everyone, especially those new to creating doodle videos.

We appreciate you sharing your positive experience with others and for the helpful tip about reaching out through our support ticket system.

Happy doodling! ✏️🎬


Cheers,
Team Instadoodle

Rated 1 out of 5 stars

Upgraded to the PRO account with the…

Upgraded to the PRO account with the color splash upgrade, AI Voices, and AI wizard upgrade. I didn't even finish making my first video and it tells me I have to purchase more AI credits. At no point during the purchase does it indicate that your upgrade is basically giving you the ability to purchase credits. Very shady bait and switch. I spent nearly $300 to upgrade everything to find out in the end all my upgrades are pointless without purchasing more credits. Unfortunately for me I'm outside of my 30 day window because I took too long to sit down and use it fully but from the other reviews I see about the 30 day guarantee it probably wouldn't have mattered. Lifetime membership?? thats what you call that? shame on you.

May 29, 2025
Unprompted review
Instadoodle logo

Reply from Instadoodle

Hi Syngyn2,

I'm really sorry about your frustrating experience. We've actually already reached out to you directly via email to address your concerns about the AI credits system. 🙁

Even though you're outside the standard refund window, we'd still like to find a solution that works for you. If you haven't seen our previous message, please check your spam folder or reach out again at https://support.instadoodle.com/.

We value you as a customer and are committed to making this right.

Rated 1 out of 5 stars

Terrible, they are just thieves

Terrible. Just another hands off email only support no phone number thief company. You know …. Seems like all of these internet companies operate the same way. They can state terms of any kind because they can allude to the “marketing” company (fast spring) - I tried it for 30 minutes!!!! Then canceled by sending email, there wasn’t an easy to find cancel button. They do this on purpose. NOW I have disputed 3 charges - one was 67 dollars (not sure where that came from since it was supposed to be a trial). But anyway, two more followed. I sent another email demanding return of my money for a misrepresented substandard program. No reply of course. I disputed it with my bank. For the april 28th charge and now again for the may 21st charge!!!! There has to be some protected way we as consumers, can stop this kind of thing. Makes me NOT EVER want to “ shop “ online. Only if we all do it, will it have any efficacy …. So lets all do it!

April 28, 2025
Unprompted review
Instadoodle logo

Reply from Instadoodle

Hi Katelyn,

I noticed this review is from a while back. We actually replied to the helpdesk ticket you submitted at that time, but it seems our response may not have reached you. 😕

We take billing concerns very seriously and responded promptly to address the charges you mentioned. Our team is still ready to help sort everything out according to our money-back guarantee policy.

If you're still experiencing any issues, please check your email for our previous responses or reach out again at https://support.instadoodle.com/ - we typically respond within hours, not days.

Thanks for helping us improve Instadoodle for everyone!


Best regards,
Team Instadoodle

Rated 1 out of 5 stars

Don’t trust their guarantee!!

Made the purchase because of a 30-day money-back guarantee. They did not uphold it so I would be very cautious when giving them money, especially if you just want to trial it. Not a trustworthy company.

April 24, 2025
Unprompted review
Instadoodle logo

Reply from Instadoodle

Hi Lloyd,

Thanks for sharing your thoughts. We’ve reviewed the emails exchanged, and it looks like your refund request came in after the 30-day money-back guarantee period had ended, which is why a refund wasn’t possible.

We always aim to be clear about our policies and support our customers fairly. If you have any other questions or need help with the software, please feel free to reach out to our support team at https://support.instadoodle.com/.

We’re here to help you get the most out of Instadoodle!


Kind regards,
Team Instadoodle

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look