Instant Consult Reviews 1,370

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its convenience and efficiency, highlighting the quick access to medical assistance without leaving home. Many appreciate the friendly and professional doctors who listen attentively and provide helpful advice, prescriptions, and referrals promptly. Reviewers frequently mention short wait times, often just a few minutes, making the process much faster than traditional appointments, especially beneficial for those in regional areas or with urgent needs. However, some customers also noted occasional issues, such as doctors not taking their concerns seriously or rushing through consultations, leading to a less thorough experience. A few other people also felt that explanations were sometimes lacking, with doctors providing minimal detail about treatments.

What people talk about most

Service

Customers consistently note positive experiences with service, praising its convenience and efficiency,... See more

Staff

Users describe positive interactions with staff, consistently praising doctors for being lovely, kind, and... See more

Response time

Customers had positive experiences with response times, with many reporting short wait times for... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the platform for its ease of... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Friendly, professional Drs. They listen to you as a person and as a patient. They trust that you do have some knowledge about health and wellness and don't dismiss claims or concerns. I was provided w... See more

Rated 5 out of 5 stars

Spoke to a Dr within 15mins of booking our appointment and had a script for my son by 7am on a Saturday so he could start antibiotics. Our son still definitely needed to see a Dr face to face to check... See more

Rated 5 out of 5 stars

This is such a great way to get treatment without having to leave home.I was feeling very unwell on Sunday night and other than having to take a day off work to see my regular GP I rang though to Inst... See more

Rated 5 out of 5 stars

So much more convenient than driving to a medical clinic and waiting for a doctor running way behind schedule. I was seen to a doctor within a few minutes of contact. I only wanted a prescription fil... See more


Company details

  1. Medical Clinic

Written by the company

Instant Consult: #1 Telehealth App Real Doctors in 15 Minutes Australian Registered, Fully Qualified & Experienced Doctors • Medical Certificates • Prescriptions • Specialist Referrals • Pathology Requests • Radiology Requests • Path & Imaging Results • Medical Advice Instant Consult is the gold standard of telehealth services, allowing you to engage in health consultations with Australian registered, fully qualified, and experienced online Doctors via video call, no matter where you are in Australia. Established in 2018 and never ceasing to innovate, experience the future of healthcare with our platform that not only supplements the traditional health care system but also provides affordable and effective online doctor consultations. The standout feature of Instant Consult is its unmatched convenience and premium customer service. Forget the hassles of booking an appointment; just "Request a Consult", and connect instantly with the first available online Doctor. Our Online Doctors are equipped to issue instant Online Prescriptions (also known as eTokens), Medical Certificates, Specialist Referrals, Blood Tests, Pathology Requests, and Radiology Requests all direct to your phone. They also provide general medical advice, ensuring that your health concerns are addressed promptly and effectively through telehealth. For further details or queries, visit our FAQ page at https://instantconsult.com.au/faq Additional FAQs are accessible once you log into the app.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

The ultimate convenience for Rural Customers

The ultimate convenience for Rural Customers, where we normally have to wait for 1 to 2 weeks for our regular GP in the nearest town which is 40mins away. Instant Consult fills the gap "INSTANTLY" with appointments scheduled with only a 5-10minute wait time. This time I woke up with an ear infection that had swollen my ear canal & become sore. 5 minutes after booking an "ON-LINE" appointment, I got to 'face call' the doctor, who advised it was hard to determine if it was a drum or canal infection without being able to see me in person, however, she prescribed a general antibiotic & ear drops which would likely clear up either ailment. Sure enough, within 24 hours of starting the antibiotics & using the ear drops the ear was improving. 4 days later, all the symptoms have gone.
The only downside is having to pay for it in full, but worth it for the convenience, saving 3 hours of time & $20 in fuel, so a small price to pay.
Thanks again, Instant Consult

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

HIGHLY RECOMMEND THIS APP

I've been using this service for several years and it's extremely helpful. Really friendly doctors and an easy to use app. I'd certainly recommend if you have the money and NEED to see a doctor ASAP. Wait time is usually between 5 and 15 minutes.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Prompt Service

I got to talk to a GP very promptly. He was understanding of my issues, prescribed the appropriate test and gave me a script.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Spoke to a Dr within 15mins of booking…

Spoke to a Dr within 15mins of booking our appointment and had a script for my son by 7am on a Saturday so he could start antibiotics. Our son still definitely needed to see a Dr face to face to check his ears but this was a great convenient way to start treatment asap.

January 3, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. When you cannot get an appointment with your regular GP for the next week, it’s reassuring that you can see a GP on Instant Consult.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

The doctor was quick but thorough and friendly. She was able to diagnose me and provide advice and a script. The wait time was incredibly short.

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

I have used instant consult 3 times now…

I have used instant consult 3 times now when my normal GP is not available, minimal wait time, normally around 10 minutes, no dearer than seeing my GP, very happy with the service & a handy back up to my normal GP, yes i would definitely recommend using instant consult

January 3, 2026
Unprompted review
Rated 1 out of 5 stars

Dr khaled Gowaily do not consult with him!

Dr khaled Gowaily did not care about my son being in pain or the fact his whole face is swollen. Its the holidays everything is closed there is no where to go. His dentist said he needs antibiotics to help with swelling. But Dr gowaily wouldn't take it seriously said he doesn't believe anything I say and to go see someone in person. More interested in making money then treating patients, hung up on me mid conversation! I hope karma knocks on your door mate!

December 31, 2025
Unprompted review

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