I love the fact that I have ink whenever I need it, and I find the price very competative. I would have awarded 5 stars, but the website is full of bugs and keeps crashing when I am trying to access... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
a very decent price home printing experience. The best thing I like about the HP printing subscription is the ease and flexibility with which changes to the monthly number of prints can be made for a... See more
Company replied
Very good customer service and easy to access. Having to wait for cartridges before being able to use the printer is a bit of a hassle.
Company replied
My ink supply ran out without the usual dispatch of replacements. One phone call resolved the issue and replacements were dispatched and arrived as promised.
Company replied
Company details
Written by the company
Instead of buying cartridges, choose a flexible page-based Instant Ink printing plan. Use of the subscription cartridges, shipping, and recycling are all included in the monthly charge. Manage your account at www.hpinstantink.com/signin
Contact info
https://www.hp.com/support/instantinkcontact, United States
- US 1-855-785-2777 or UK 0207 660 6027
- instantink.hpconnected.com
4.1
Great
26K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My monthly charge is £5ish and with…
My monthly charge is £5ish and with that usage a cartridge which lasts about a year means about £60 for 2 cartridges a year. Yet if we don’t buy your cartridges through your scheme our printers might not work or so we’re advised.You don’t offer a scheme of buy one when you need one. Why not? I stay with you because the other printer companies are no better.HP sent the review survey so you got one.
April 9, 2026
Reply from HP Instant Ink
Hi Jonathon,
We appreciate your feedback. For assistance with your printer, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
Reply from HP Instant Ink
Hi Ken,
Thank you so much for your kind review. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
This email would only allow a 5 star review. It would not accept the two star reply I tried to give. This shows you are only accepting very good reviews and not accepting anything else.Some time ago y
Have tried to send you a review but your system would only accept part of my message and would not accept my two star review
April 9, 2026
Reply from HP Instant Ink
Hi Derek,
Thank you for your feedback. We are so sorry to hear that you had difficulty leaving your review. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
Reply from HP Instant Ink
Hi,
We appreciate your review. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
Usfull comments
The efficiency and regulatory of being updated in connection with my printing ink.
April 9, 2026
Reply from HP Instant Ink
Hi David,
Thank you so much for your kind review. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
Reply from HP Instant Ink
Hi Bill,
Thank you so much for your kind review. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
Website seems to be very slow
Website seems to be very slow, both to log on in the first place, and navigating from page to page.
April 9, 2026
Reply from HP Instant Ink
Hi Graham,
We appreciate your feedback. For assistance with your account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
Worry free printing
Worry free printing, replacement cartridges always available and should a cartridge fail quick free replacement. What is not to love.
April 9, 2026
Reply from HP Instant Ink
Hi Mr Roberts,
Thank you so much for your kind review. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
Reserve Ink Prompt Delivery, brilliant service.
Reserve ink prompt delivery when required. Printer always informs you when ink is running low. But, printer automatically orders more ink for you. Return label always sent pre-paid to return your used cartridge. Brilliant servie.
April 9, 2026
Reply from HP Instant Ink
Hi Peter,
Thank you so much for your kind review. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
Reply from HP Instant Ink
Hi,
Thank you so much for your kind review. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
I am essentially pleased with this
I am essentially pleased with this. It is definitely cost efficient for me - and was even more so when I was working full time and doing some academic work which meant I was doing a lot of copying.
The thing I should like would be is to have slightly more stock. I often feel anxious that I only have one cartridge. I should like to have at least one in reserve. That is probably a personality thing but ....
April 9, 2026
Reply from HP Instant Ink
Hi Debbie,
We appreciate your feedback. HP Instant Ink sends you ink cartridges when you first sign up for the service, and additional replacement cartridges are sent as needed based on ink usage.
To check your ink shipment status, please log in to your account at www.hpinstantink.com/signin/. Please look on your account Home page under Ink Status, at the section titled ‘View past and future ink shipments’.
For assistance, please contact HP Instant Ink Support at 0207 660 6027, Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
The ink always arrives in good time.
The ink always arrives in good time and there is a significant saving compared with buying as an individual purchess. However, having accumulated significant unused pages on one ccasion, and swapped to a lower monthly cost to compensate, I appeared to have lost those unused pages.
April 9, 2026
Reply from HP Instant Ink
Hi Mr Broughton,
HP Instant Ink allows you to roll over unused pages - up to triple your plan pages. You can keep up to the limit when you change to a lower page plan. So, for example, if you downgrade to the 50 page per month plan, you would be able to keep up to 150 rollover pages that you've accrued.
For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
Love that I don't have to remember to…
Love that I don't have to remember to order ink or paper and it is always delivered before I need it.
April 9, 2026
Reply from HP Instant Ink
Hi Mrs Sheridan,
Thank you so much for your kind review. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
Since I have been with you wich is…
Since I have been with you wich is quite a while I have been treated very well and o can't complain about anything
April 9, 2026
Reply from HP Instant Ink
Hi Phillip,
Thank you so much for your kind review. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
Wouldn’t touch this company …
Trying to take money out my account every week because of a problem they had with my ink doesn’t sent refills need I go on unhelpful staff who think there better than the customer
April 9, 2026
Reply from HP Instant Ink
Hi Hazel,
We appreciate your feedback. For assistance with your account or printer, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
HP support does not provide support…
HP support does not provide support once they realized a customer contacted them for a complaint.
I have subscribed the instant ink plan and they say it can be rolled up to 150 pages if the previous month did not print for certain of pages…..I have to admitted that I printed over around 10 pages extra this month (as preparing my daughter’s exam) according to my plan and they charged me triple of my regular monthly fee.
I was just looking for explanation of my usage via HP support and once the person realized I was a bit upset and the person immediately terminated the conversation with no reply.
What a great service from HP and I think I’ll start looking for replacement for the ink.
April 9, 2026
Unprompted review
Reply from HP Instant Ink
Hi Loong,
We are so sorry to hear of your issues with customer support. For assistance, please respond to our request for more information, and we will be happy to help.
Thank you,
The HP Instant Ink Team
DISGRACEFUL BLACKMAIL
Trying to 'talk' to someone is literally a nightmare. You go round in circles until you're dizzy and just give up. I have just had my statement which says I have used 105 pages within the month and at a cost of £13.50 when in fact my last statement period said nothing of the sort??? Not only that, but I cannot print at all now because my warranty has expired??? Why should it be that because my warranty has expired I cannot use a printer that I paid for??? I've tried and tried to actually communicate in real time with a real person...what a joke! I've been overcharged, cannot print because my warranty is expired and yet I own the printer??? I will not register a new printer or take on another Instant Ink with HP ever again. How can it be that you can not use your owned printer because the warranty has run out and you are 'blackmailed' into paying an extortionate price for a new plan to use a printer you own and when you may not even print anything in a month??? Disgraceful!!
April 8, 2026
Unprompted review
Reply from HP Instant Ink
Hi Christine,
We are so sorry to hear of your issues with your account. For assistance, please contact HP Instant Ink Support at 0207 660 6027, Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00. You can also respond to our request for more information, and we will be happy to help.
Thank you,
The HP Instant Ink Team
Reply from HP Instant Ink
Hi Fernando,
Thank you so much for your kind review. We appreciate you taking the time to give us feedback. So glad you are enjoying Instant Ink.
Thank you,
The HP Instant Ink Team
every time I log in to down load an…
every time I log in to down load an invoice i have to repeat a security log in as it says i have timed out. Even when i go straight to the page. it is very annoying
March 12, 2026
Reply from HP Instant Ink
Hi David,
We appreciate your feedback. For assistance with your account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
Being charged for free trial & useless customer service...
I think the getting ink / paper delivered when you need it is great however HP ink's customer service is appalling. The 3 times I'd had to 'try' and reach out for support I've been left feeling more frustrated.
I need help please - I cancelled my free paper trial while I was still in the trial month. However it has now started charging me for another month? I subscribed to the instant paper on the 23rd Feb, it says your trial begins when your paper arrives. My paper arrived on the 2nd March. I cancelled the subscription on the 22nd March. While I was still in the 1 month trial period.
I tried reaching out to HP support on WhatsApp message just to be told they can't help. They sent me a link to follow which doesn't work. Comes up with 'Unexpected Error'. When I replied to my WhatsApp message about this it asked for my name as if I wasn't already in a conversation. Can someone please look into this for me. Thanks!!
April 8, 2026
Unprompted review
Reply from HP Instant Ink
Hi Sparrow,
We are so sorry to hear of your issues with your account. For assistance, please respond to our request for more information, and we will be happy to help.
Thank you,
The HP Instant Ink Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.