Instant Pot UK Reviews 304

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 82 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the products, finding them to be great, reliable, and efficient, often replacing other kitchen appliances. The customer service is frequently praised for its promptness and helpfulness, with many people receiving quick and efficient responses to their queries. Reviewers often highlight the company's willingness to send replacements for faulty items, even outside of warranty, showcasing excellent support. However, some people were dissatisfied with the customer service, reporting issues with being ignored, slow replies, or difficulty in contacting the company, particularly due to the lack of a phone contact. A few other people also felt that some products had quality issues, such as display failures, lights stopping working, or a persistent chemical smell, and some experienced problems with packaging and delivery.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Quality

Users describe ambiguous interactions with product quality, with many reviewers praising the products as... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers expressing significant dissatisfaction.... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, with some customers reporting positive experiences, such as... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the quick,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have an Instant Pot and part of the display screen failed. The company sent me instructions for a factory reset which did not work, so they very kindly and with no fuss sent me a new Instant Pot. Th... See more

Rated 5 out of 5 stars

I ordered a dual-basket air-fryer with windows so I can see what I'm cooking. Sadly after the first run, one of the lights stopped turning on. I reported it, thinking I would get a replacement bulb an... See more

Rated 5 out of 5 stars

I bought an Instant Air Fryer almost 2 years ago and loved it. A couple of weeks ago the light on one of the ovens stopped working. I contacted customer services to see if it was possible to buy a r... See more

Rated 5 out of 5 stars

I can't praise customer services at Instant Pot enough. Contacted them by email with a relatively small issue and within a couple of hours I was told I was being sent a whole new replacement air frye... See more


Company details

  1. Electrical Appliance Wholesaler

Written by the company

From the simplicity of Instant Pot, to the innovation of our Vortex air fryer range, our products make life at home easier.


Contact info

3.9

Great

TrustScore 4 out of 5

304 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great quality and fast delivery

Great quality and fast delivery
I got the vortex plus air fryer in sales for only 40£ and never disappointed me

August 3, 2024
Unprompted review
Instant Pot UK logo

Reply from Instant Pot UK

Hi Riham,
Thank you for taking the time to leave us a review. We're glad you're enjoying your new air fryer and got to experience our free, fast delivery. Happy cooking!
Best wishes,
The Instant Pot Team

Rated 5 out of 5 stars

Great price on an Air fryer

Great price on an Air fryer! I replaced my 7 year old vortex with a vortex plus for less money than I paid 7 years earlier. And delivery was free.
Delivery was very quick and the new air fryer has several improvements on the old one.
I am very happy!

July 17, 2024
Unprompted review
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Reply from Instant Pot UK

Hi Kirsten,
Thank you for taking the time to leave us such a lovely review. We're so glad you're enjoying your air fryer and got to experience our free, fast delivery! Happy cooking!
Best wishes,
The Instant Pot Team

Rated 2 out of 5 stars

No stock on replacement parts

I received a second hand instant pot ultimate and was really excited as my previous instant pot had been an excellent device. Unfortunately the pressure cook insert broke after one use. I believe I made the mistake and broke it by inserting it wrong. I identified the part and realised I could buy it only from the instant website but it's not in stock. It has been nearly 4 months and multiple conversations with instant but the part is still not in stock. I was offered a 20% discount on a £200 cooker while the part I need is £12.99. It's just not good enough.

July 31, 2024
Unprompted review
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Reply from Instant Pot UK

Hi James,
Thank you for taking the time to leave us a review. We value your feedback on this matter and can assure you we are working really hard to bring in new stock of our replacement parts and accessories, as we understand how important this is to our customers. I understand that the part you are looking for is due to come into stock very soon. We recommend signing up to 'Get notified' through our website so that you receive email notification when stock becomes available and can be one of the first to get a replacement. We hope you're able to get back to cooking soon!
Best wishes,
The Instant Pot Team

Rated 2 out of 5 stars

Feel I got tricked into buying the wrong appliance

The multicooker can only pressure cook, and it does pressure cook well...

But it is not a crock pot and it can't slow cook, sauté or anything on the low heat department - it looses heat when it should be building heat...
Even after trying to sauté to get heat up or pressure cook first, it just doesn't slowcook!

I am really disappointed in getting this as it doesn't live up to what it promises :(

July 18, 2024
Unprompted review
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Reply from Instant Pot UK

Hi Mette,
Thank you for taking the time to leave us a review.
Our multicookers can take up to 2 hours to complete preheating on High or 4 hours to complete preheating on Low. All of our slow cooking recipes incorporate this within the cooking time. This is how the cooker achieves the best quality, tender slow cooked meals. Should you prefer cooking in a shorter period of time, we recommend using the Pressure Cook function, which can achieve similar results in a much shorter time.
If you have any further concerns with your product, please reach out to uksupport@instantpot.com and one of our Customer Care team members will be in touch to assist further.
Best wishes,
The Instant Pot Team

Rated 5 out of 5 stars

Great products and customer service

Love the Instant Vortex air fryers. Plenty of room, easy to use and great cooking results. Also this company has exceptional customer service, I was really impressed. Thank you!

July 10, 2024
Unprompted review
Instant Pot UK logo

Reply from Instant Pot UK

Hi Sam, Thank you for taking the time to leave us a review. We're so glad you're enjoying your air fryer, find it easy to use and were happy with our customer service. Happy cooking! Best wishes, The Instant Pot Team

Rated 4 out of 5 stars

Excellent product and easy company to deal with.

It's an excellent product and I'm really enjoying experimenting with what I can do in it. I've already given away my bread-maker, I'm using the microwave far less and the oven not all. Really easy to clean, which is a bonus. It's quite a bit smarter than I am, smarter than I am and I'd really have valued a printed instruction book for the programmes, because it would be a lot easier than the app or downloaded version to refer to while cooking. Ditto some good basic recipes would have helped me gauge timing (and avoid overcooking) in the early stages.
Instant were very easy to deal with and the Pot arrived on time, well packaged and in perfect condition.
Highly recommended.

July 15, 2024
Unprompted review
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Reply from Instant Pot UK

Hi Kate, Thank you for taking the time to leave us a review. We're glad you're enjoying your product and value your feedback. If you're looking for some recipes to get you started, we would recommend checking out our recipe eBooks (https://instantpot.co.uk/download-our-recipes-in-ebook-format/) and cooking timetable (https://instantpot.co.uk/hello-instant-how-long-does-it-take-to-cook-food-in-the-air-fryer/). Happy cooking! Best wishes, The Instant Pot Team

Rated 5 out of 5 stars

Brilliant air fryer..

Brilliant air fryer... never let's me down

June 27, 2024
Unprompted review
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Reply from Instant Pot UK

Hi Patrick,
Thank you for taking the time to leave us a review. We're so glad you're enjoying your air fryer and wish you lots of happy cooking with it!
Best wishes,
The Instant Pot Team

Rated 5 out of 5 stars

WhisperQuiet Duo Plus InstantPot is perfect

I have a WhisperQuiet Duo Plus InstantPot. I got it 3 months ago and I have used it every other day. The food in the pot cooks very quickly and it’s very tasty. I have made curries, pulled meat, pasta dishes, stews, even yogurt. It’s quick, quiet and fantastic addition to my kitchen appliances! I love it and I can’t recommend it enough

April 15, 2024
Unprompted review
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Reply from Instant Pot UK

Hi Maria,
Thank you for taking the time to leave us such a lovely review. We're so glad you're enjoying your Instant Pot and find it to be so versatile and easy to use. Happy cooking!
Best wishes,
The Instant Team

Rated 3 out of 5 stars

Short power cable

The air-fryer claimed to have a 95cm long power cable when it arrived it was only 75cm, which did not fit with what I needed, I suggest you update your advertising,
The returns process was easy and free,

June 6, 2024
Unprompted review
Instant Pot UK logo

Reply from Instant Pot UK

Hi Terry,
Thank you for taking the time to leave us a review of your experience. The power cord lengths stated on our website are an approximate average and can vary due to manufacturing variation, something that is unfortunately out of our control. We are sad to hear that our product was not able to suit your needs but are glad you found the returns process simple and wish you all the best in finding a product so you can get cooking soon!
Best wishes,
The Instant Team

Rated 1 out of 5 stars

Dangerously Built !!!

Dangerously Built !!!
I have the Instant Vortex Plus Dual Drawer 7.6L. Air Fryer.
The first time I used it the drawer slipped out of the unit dropping the hot food to the floor and damaging the handle of the drawer.
Within 6 months, the unit is occasionally turning itself off for no reason.
I could have claimed under warranty from the supplier for this fault but because there was damage to the drawer, the return can not be authorised.
Instant will not accept the return because the first years warranty is with the retailer.
I will not use the product due to this electrical fault.
£110 down the drain!
Terrible product and company!

EDIT: In response to your reply, I did not drop the unit!
The drawer slipped out of the unit.
It was just the drawer that got dropped.
I recommend you read any reviews properly before leaving a useless response!
I did make it clear!

June 19, 2024
Unprompted review
Instant Pot UK logo

Reply from Instant Pot UK

Hi Aimee, Thank you for taking the time to leave us a review. We do not recommend continuing to use dropped or damaged units. As I cannot see a case linked to your name, please could you reach out to uksupport@instantpot.com so that we can assist further. We look forward to helping you get back to cooking soon! Best wishes, The Instant Team

Rated 1 out of 5 stars

Terrible product which requires factory…

Terrible product which requires factory resetting constantly. Initial run didn't work, contacted support they advised factory reset. Did it and now 5 times of use later, have to factory reset each time before it actually pressurises

June 10, 2024
Unprompted review
Instant Pot UK logo

Reply from Instant Pot UK

Hi Rohan,
Thank you for taking the time to leave us a review. We appreciate your feedback and are sorry to hear that you have encountered some problems with your product. I can see one of our Customer Care team members has been in touch to try and resolve this for you. We look forward to getting you back to cooking as soon as possible.
Best wishes,
The Instant Team

Rated 5 out of 5 stars

Easy seamless delivery and great…

Easy seamless delivery and great product. I have enjoyed using it to help make my day to day cooking much easier but upgrading it to make more difficult dishes that usually would take me a bit of time. Particularly enjoy the saute plus pressure cook options which allow me to cook ingredients pre pressure cooking and really get some good flavors. The instruction guides and features are all helpful and well explained, and it's pretty seamless and easy to use. Handy for any kitchen, novice or advanced cooks a like!

June 14, 2024
Unprompted review
Instant Pot UK logo

Reply from Instant Pot UK

Hi KP,
Thank you for taking the time to leave us such a positive review. We're so glad you're enjoying your Instant Pot and find it to have made your daily cooking easier. We wish you lots of happy cooking with it!
Best wishes,
The Instant Team

Rated 5 out of 5 stars

I have fallen in love with Instant

I have fallen in love with Instant! I love my Instant pot for last minute delicious stews and for large batches of yoghurt, the Vortex air fryer for super quick last minute meals, the coffee machine that makes delicious coffee from coffee beans and probably the best gadget ever, my frother which now makes it hard for me to enjoy coffee out because mine is sooooooo much better! So far customer service has been great, and the price vs quality is fantastic. Def a fan!

June 10, 2024
Unprompted review
Instant Pot UK logo

Reply from Instant Pot UK

Hi Anne-Claude,
Thank you for taking the time to leave us such a positive review. We're so glad you're enjoying your Instant products and are happy with our customer service. We wish you lots of happy cooking and brewing!
Best wishes,
The Instant Team

Rated 5 out of 5 stars

Cold brewer - what a wonder!

I got the Cold brewer a couple weeks ago and I absolutely love it! It makes great cold brews of tea or coffee in 20mins max instead of an overnight traditional brew. Tried it with various ground coffees, coarse and fine and had no issues. Same thing with teas, tried fresh leaves as well as dried and everything came out very tasty. Super easy to wash as the parts seperate and it goes in the diswasher. I have had a great service all around and I am very happy.

April 30, 2024
Unprompted review
Instant Pot UK logo

Reply from Instant Pot UK

Hi Florence,
Thank you for taking the time to leave us such a lovely review. We're so glad you're enjoying your Cold Brewer and find it to be so versatile and easy to clean. Happy brewing!
Best wishes,
The Instant Team

Rated 5 out of 5 stars

Loving their Air Fryer!

I've been using their airfryer almost ever day since I got it: from air frying, over baking, over roasting - it all comes out amazingly. It's easy to clean and the try and parts are good to go into the dishwasher.

There's a dual mode option, so you make two different food items on separate setting and even the finish can be synchronised.

Wonderful piece to have

June 13, 2024
Unprompted review
Instant Pot UK logo

Reply from Instant Pot UK

Hi Nadine,
Thank you for taking the time to leave us such a positive review. We're so glad you're enjoying your air fryer and find it to be easy to clean. We wish you lots of happy cooking with it!
Best wishes,
The Instant Team

Rated 5 out of 5 stars

Amazing!

Amazing!! So many options! I’m so happy with this awesome invention. It’s a game changer

June 12, 2024
Unprompted review
Instant Pot UK logo

Reply from Instant Pot UK

Hi Kate,
Thank you for taking the time to leave us such a positive review. We're so glad you're enjoying your product and wish you lots of happy cooking with it!
Best wishes,
The Instant Team

Rated 5 out of 5 stars

Air Fryer Instant Vortex

I'm thrilled with the Instant Vortex Plus VersaZone Air Fryer. Its versatility is unmatched, allowing me to cook a variety of dishes with ease, from crispy fries to succulent chicken. I’m also impressed with the air fryer performance: every meal is cooked to perfection so quickly . The user-friendly design makes it incredibly easy to use, even for beginners. Cleaning up is a breeze too, making this air fryer a fantastic addition to any kitchen. I can’t believe I didn’t get one before. Highly recommended for anyone looking to elevate their cooking game!

May 1, 2024
Unprompted review
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Reply from Instant Pot UK

Hi Leiliane,
Thank you for taking the time to leave us such a positive review. We're so glad you're enjoying your Vortex Plus VersaZone and finding it to be easy to use. Happy cooking!
Best wishes,
The Instant Team

Rated 5 out of 5 stars

I absolutely love my instant vortex…

I absolutely love my instant vortex airfryer! I’ve used it so much since getting it and it was so simple to get the hang of and now I can’t get enough of it. If you’re thinking of getting the airfryer but are hesitant - take this as your sign to go for it !

June 12, 2024
Unprompted review
Instant Pot UK logo

Reply from Instant Pot UK

Hi Kosha,
Thank you for taking the time to leave us such a lovely review. We're so glad you're enjoying your air fryer and wish you lots of happy cooking with it!
Best wishes,
The Instant Team

Rated 5 out of 5 stars

A game changer

I got my Instant Pot a month ago and I am absolutely impressed with its high-pressure cook function! This is a game changer for my kitchen. It cooks meals incredibly fast while locking in all the flavours. The latest model has a whisper-quiet feature that significantly reduces the noise when releasing the pressure, which is a huge improvement. It makes cooking so much more pleasant and stress-free.

I highly recommend the Instant Pot, especially if you’re cooking family meals. It saves both time and energy, making it easier to get delicious, wholesome meals on the table in no time.

June 12, 2024
Unprompted review
Instant Pot UK logo

Reply from Instant Pot UK

Hello,
Thank you for taking the time to leave us such a lovely review. We're so glad you're enjoying your Instant Pot and find it to be time and energy saving! Happy cooking!
Best wishes,
The Instant Team

Rated 5 out of 5 stars

Love love love my air fryer

Love love love my air fryer - it’s the perfect size and I can cook lasagne and garlic bread at the same time which is amazing! I’ve had 2 air fryers now and this one beats my previous one by far!

June 8, 2024
Unprompted review
Instant Pot UK logo

Reply from Instant Pot UK

Hi Carly,
Thank you for taking the time to leave us such a positive review. We're so glad you're enjoying your air fryer and wish you lots of happy cooking with it!
Best wishes,
The Instant Team

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