I have an Instant Pot and part of the display screen failed. The company sent me instructions for a factory reset which did not work, so they very kindly and with no fuss sent me a new Instant Pot. Th... See more
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Review summary
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Reviews shaping this summary
I ordered a dual-basket air-fryer with windows so I can see what I'm cooking. Sadly after the first run, one of the lights stopped turning on. I reported it, thinking I would get a replacement bulb an... See more
I bought an Instant Air Fryer almost 2 years ago and loved it. A couple of weeks ago the light on one of the ovens stopped working. I contacted customer services to see if it was possible to buy a r... See more
I can't praise customer services at Instant Pot enough. Contacted them by email with a relatively small issue and within a couple of hours I was told I was being sent a whole new replacement air frye... See more
Company details
Written by the company
From the simplicity of Instant Pot, to the innovation of our Vortex air fryer range, our products make life at home easier.
Contact info
United Kingdom
- uksupport@instantpot.com
- instantpot.co.uk
3.9
Great
304 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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The company does not respond to problems
I bought Instant Pot Duo Pro Crips and have a problem with lid Quick Release function. It's not working. I'm send support request at October 21. Today is October 30 and I still not got any response. Absolutely disappointed, company ignores their customers.
UPD for Instantpot: I'm sent email to your support email address that provided in instruction. Started from "support" and your domain. It's incorrect email address? Why you provide incorrect email address in the manual?
UPD:
My Instant Pot broke after 2 weeks of use. I got response from their support only after placing review here. They say that didn't have any replacement part for my Instant Pot and I should return it to seller for refund. Absolutely not ecological. And bad service. I should spend my time for all of it.
October 30, 2024
Unprompted review
Reply from Instant Pot UK
Hello,
Thank you for taking the time to leave us a review. We're sorry to hear that the service you received was below the level expected. We can see that you contacted our US team, whereas this TrustPilot account is relating to our UK business. If you are located within the UK, please reach out to uksupport@instantpot.com for further support and one of our Customer Care team members will be in touch shortly.
Best wishes,
The Instant Pot Team
I didn't receive what i ordered!
October 15, 2024
Unprompted review
Reply from Instant Pot UK
Hi Rob,
Thank you for taking the time to leave us a review. We are sorry to hear that your order has not yet arrived. Please reach out to uksupport@instantpot.com quoting your order number and one of our Customer Care team members will be in touch to try and resolve this for you as soon as possible. We hope to get you back to cooking soon.
Best wishes,
The Instant Pot Team
Very impressed with the spare part…
Very impressed with the spare part ordering. Very efficient. Thanks
October 18, 2024
Unprompted review
Reply from Instant Pot UK
Hello,
Thank you for taking the time to leave us a review. We're glad that you got to experience our fast, free delivery and wish you lots of happy cooking!
Best wishes,
The Instant Pot Team
Order arrived damage and packing was…
Order arrived damage and packing was rubbish no wonder it arrived damage. Have sent many emails but only a few back now they are not replying to emails. Shocking company would not recommend them. I now have a air fryer that I cant not use.
Was I had got a Ninja
October 10, 2024
Unprompted review
Reply from Instant Pot UK
Hello,
Thank you for taking the time to leave us a review. We are sorry to hear that your product arrived damaged and that our support has not met the level of service your were expecting. Please reach out to uksupport@instantpot.com, quoting the reference number from your previous cases and your order number, and one of our Customer Care team members will be in touch to try and resolve this for you as soon as possible. We hope to get you back to cooking soon.
Best wishes,
The Instant Pot Team
A Really Good Product & I'm Pleased That I Bought It.
The website selection & ordering process was simple & delivery was fast.
I intend to use the cooker mainly for it's pressure cooking function & pressure cook all the foods that can be pressure cooked as it's so fast & things are really tender.
The cooker is easy to program, easy to use & easy to clean.
All-in-all I regard it as a good device & I can recommend it.
October 10, 2024
Unprompted review
Reply from Instant Pot UK
Hi John,
Thank you for taking the time to leave us a review. We're so glad you got to experience our fast, free delivery and are enjoying your product. Happy cooking!
Best wishes,
The Instant Pot Team
New drawer for air fryer
I ordered this item in April. I have only just received it. Whilst I appreciate the item was out of stock and the price was good it just took so long to get it
October 16, 2024
Unprompted review
Reply from Instant Pot UK
Hi Yvonne,
Thank you for taking the time to leave us a review. We can see that you have been in touch with our Customer Care team and received the item you ordered in October within 5 working days of the order being placed. We cannot see any orders from you from April, but are glad that you have now received your order. If you would like any further support regarding this, please reach out to uksupport@instantpot.com so that our Customer Care team can look into this further for you. We wish you lots of happy cooking!
Best wishes,
The Instant Pot Team
Excellent product
Excellent product!
It has all the major appliance functions Pressure cooking, stir fry, slow cooking, air fry, baking , steaming, dehydrating all in one is great addition and saves space. I am super satisfied with the product.
Highly recommended:)
October 22, 2024
Unprompted review
Reply from Instant Pot UK
Hi Sarmistha,
Thank you for taking the time to leave us a review. We're so glad to hear you're enjoying your product and all of its functions. Happy cooking!
Best wishes,
The Instant Pot Team
Love the canning feature on this machine
I bought an Instant Pot Pro Plus 5.7l mainly because it had the canning feature 😊 It arrived quickly and I love, love, love it. It makes canning so easy to do that I have been canning almost every day since it arrived. The app with recipes for your device is fabulous and everything is so easy to use.
October 22, 2024
Unprompted review
Reply from Instant Pot UK
Hi Dawn,
Thank you for taking the time to leave us a review. We're so glad you're enjoying your Instant Pot Pro Plus and its canning feature and app compatibility. We wish you lots of happy cooking and canning with it!
Best wishes,
The Instant Pot Team
Bought an Instant air fryer
Bought an Instant air fryer (from Argos) and it’s excellent. Bought a second grill tray directly from Instant and it arrived badly buckled. There is no customer contact number to call, so I emailed their customer contact email with all the details and a photo, but 5 days later had received no response. Sent a chase email but another 3 days later, still no response.
Eventually theymade contact after noticing my Trustpilot review and a replacement item has been received in perfect condition. The review would be 5 star, but I’ve taken a star off as not having a customer contact number as fallback when email isn’t getting through isn’t great. The air fryer is fantastic though!
October 10, 2024
Unprompted review
Reply from Instant Pot UK
Hello Stu,
Thank you for taking the time to leave your review and we are sorry to hear your grill tray replacement has arrived damaged.
We would be happy to replace this for you however, we have not been able to locate your emails within our system and are currently replying to all new correspondence within 1 working day.
Thank for providing further information via this platform. We have now located your order and arranged for a new grill tray to be sent out to you.
Best wishes,
The Instant Pot Team
Spare part arrived bent, badly packaged
Spare part arrived bent, was poorly packaged and damaged in transit.
I then bent the item back into shape so it would actually fit my air fryer and left a review on their website advising of the condition AND that I'd bent it back into shape.
I got the standard copy paste response of "below our usual standards, please take pictures"....how exactly do I take pictures of a bend that I have already unbent?
They've then sent me an auto email requesting a review and suggested trust pilot so here we are.
October 5, 2024
Unprompted review
Reply from Instant Pot UK
Hi Laura,
Thank you for taking the time to leave us a review. We're sorry to hear your order was damaged in transit. Our Customer Care team request images of any damage that occurs within transit so that we can raise this with the relevant courier. If you are still experiencing issues with your order, please reach out to our Customer Care team who will look into a warranty claim for you and get you back to cooking as soon as possible.
Best wishes,
The Instant Pot Team
Rapid helpful response and replacement…
Rapid helpful response and replacement parts rapidly
Jordan thank you for arranging these replacement parts (valve and vent). They have both arrived safely and rapidly.
I am back cooking with my instant pot 10-in-1 which is by far my favourite way to prep meals at present and to work my way through Catherine Phipps excellent cook books on pressure cooking.
So thank you for keeping that habit alive!
You were really easy to contact, responsive and super helpful!
October 7, 2024
Unprompted review
Reply from Instant Pot UK
Hello,
Thank you for taking the time to leave us a review. We're so glad Jordan was able to resolve this for you and get you back to cooking quickly.
We hope you continue to enjoy cooking with your Instant Pot!
Best wishes,
The Instant Pot Team
Instant pot duo
Purchased an instant pot duo to replace our £30 Aldi electric pressure cooker. I read a few bad reviews but the reassurance of the 30 day money back banner on instant pot website gave me the confidence to make the purchase. The 30 day return policy has so many caveats that I would have immediately been suspicious of the product if I would have read the returns T&Cs first. The cost of the return shipping and refunds being handled by a 3rd party company set alarm bells ringing that returns process is not something the company want to excel in and purely wants to meet its minimum legal requirements. As for the product my £30 Aldi pressure cooker out performs the Instant Pot Duo but if you do really want to purchase this product DO buy it from a company with a good returns policy such as Costco ot Amazon.
October 7, 2024
Unprompted review
Reply from Instant Pot UK
Hi Andy, Thank you for taking the time to leave us a review. We value your feedback on this matter. We currently offer a 30-day returns period, which is comparable to many of our partner retailers and exceeds the legal requirements for returns, as we want to ensure our customers have an opportunity to confirm they are happy with their product. During this period, all unused appliances can be returned for a full refund. All terms and conditions of our returns policy are detailed within our Delivery & Returns page here, which we recommend reading prior to purchase: https://instantpot.co.uk/delivery-returns/. If you have any further concerns or require further assistance with your return, please reach out to uksupport@instantpot.com and one of our Customer Care team members will be in touch to assist further. Best wishes, The Instant Pot Team
I needed new seals for my instant pot…
I needed new seals for my instant pot 3ltr, I purchase some from Amazon which stated the would fit. Not true. Then I saw I could purchase direct from yourselves hooray !! Excellent service, arrived promptly, fitted perfectly and can now use my insthat pot again....I will not hesitate to use you again if needed thank you
September 19, 2024
Unprompted review
Reply from Instant Pot UK
Hello,
Thank you for taking the time to leave us a review. We're so glad that you got to experience our free and fast delivery and that you've been able to get cooking again with our replacement sealing rings. We're always happy to help. Happy cooking!
Best wishes,
The Instant Pot Team
Vortex Instant Airfier
I had a problem with the handle of the drawer to my Vortex airfrier. I contacted customer support, Jordan answered promptly and efficiently. A new drawer arrived in 2 days later...I cannot express how impressed I
am with this company and the Vortex Airfrier I bought through Lakeland.
September 24, 2024
Unprompted review
Reply from Instant Pot UK
Hi Lesley,
Thank you for taking the time to leave us a review. We're so glad that our Customer Care team were able to find a suitable resolution to your concern and wish you lots of happy cooking with your air fryer!
Best wishes,
The Instant Pot Team
Instructions
Online instructions are difficult to access for this model
September 10, 2024
Unprompted review
Reply from Instant Pot UK
Hello,
Thank you for taking the time to leave us a review, we value your feedback. All of our product manuals are available to download here: https://instantpot.co.uk/product-manuals/. Should you prefer step-by-step video guides, these are available here: https://instantpot.co.uk/getting-started/. Finally, we have a number of different recipes available to get you started with your product here: https://instantpot.co.uk/get-cooking/. Happy cooking!
Best wishes,
The Instant Pot Team
No sign of item ordered
No sign of item ordered. Spare tray. Emailed said looking into it but heard nothing since!
September 15, 2024
Unprompted review
Reply from Instant Pot UK
Hi Rebecca,
Thank you for taking the time to leave us a review. We're sorry to hear that your order has not yet arrived. Our team work Monday-Friday 9am-5pm, but we aim to reply to all of our customer enquiries within 1-2 working days. We would recommend checking your Junk folder in case the response has ended up there. If you still require assistance, please reach out to uksupport@instantpot.com and one of our Customer Care team members will be in touch to assist further.
Best wishes,
The Instant Pot Team
Non-existent customer service in Italy for products not under warranty
I purchased an Instant Pot IP-Duo60 from Instant Pot UK via Amazon. At the first problem, I discovered that, for items no longer under warranty, they do not offer assistance in Italy and that they do not even provide spare parts. The only offer I received was for a new purchase, without even a discount. I find this absurd for a product that is widespread throughout the world.
August 19, 2024
Unprompted review
Reply from Instant Pot UK
Hi Marisa,
Thank you for taking the time to leave us a review. We are sorry to hear that our service fell below the level you would expect. We offer a 2-year warranty in the EU that allows our customers to receive a replacement product should they encounter any issues with their product within 2 years of purchase. Beyond this period, our Customer Care team are on hand to offer troubleshooting and advice where possible. Should you require further assistance, please reach out to eusupport@instantpot.com.
We are working hard to improve our service offering across Europe and hope to make more spare parts available in the future. Hopefully the improvements will be seen by all our customers going forward and we thank you for your valuable feedback.
Best wishes,
The Instant Pot Team
Excellent product and superb customer service
Excellent air fryer which has so far produced good results. I had a mishap with my newly arrived fryer and reached out to the company. I was very impressed with their prompt and efficient customer service and they went way above and beyond my expectations to rectify the problem which was entirely of my own making. Cannot praise them highly enough.
July 29, 2024
Unprompted review
Reply from Instant Pot UK
Hi Rowan,
Thank you for taking the time to leave us a review. We're so glad our Customer Care team were able to resolve your concern and get you back to cooking quickly. Happy cooking!
Best wishes,
The Instant Pot Team
I was given an instant pot duo
I was given an instant pot duo. Unfortunately after using once the controls got stuck on air fryer and ready. Have tried switching off and cancel but still not working. Cannot find UK number to ring for help.
August 14, 2024
Unprompted review
Reply from Instant Pot UK
Hi Jill,
Thank you for taking the time to leave us a review, we are sorry to hear about your Instant Pot. Please contact uksupport@instantpot.com via email and one of our Customer Care team members will be in touch to assist further.
Best wishes,
The Instant Pot Team
Great prices and fast service thank you
August 6, 2024
Unprompted review
Reply from Instant Pot UK
Hello,
Thank you for taking the time to leave us a review. We're so glad you got to experience our free, fast delivery and great prices. We hope you enjoy using your new product!
Best wishes,
The Instant Pot Team
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