Now that I know how to use the app and chargers correctly I found the charging process easy to use. Ending the charging session was confusing as I stopped charging on the app but it didn't terminate c... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The InstaVolt app is very easy to use, and using the charger was even simpler. I gave it 4 stars because it seems that the promotions and lower prices are primarily available for wealthier individuals... See more
Company replied
I went to the Winchester Superhub - there were only a handful of people on the charging station on a Saturday lunchtime. The Website says up to 160Kwh, but the Charger only delivered at 70Kwh which wa... See more
Company replied
Have never had any issues at any of the chargers. Even better now they do the off peak rates @54ppkh. Only criticism is the parking distance between the cars is very tight. Especially when you’re in a... See more
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Company details
Written by the company
Getting the UK's electric vehicle drivers back on the road in minutes with our rapid charging stations. Simple, contactless payment with no connection charge or subscriptions.
Contact info
Cedarwood, Crockford Lane, RG24 8WD, Basingstoke, United Kingdom
- 01256305900
- info@instavolt.co.uk
- instavolt.co.uk
3.7
Average
983 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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All good
All good, works every time without any issues like most of the other charging points. It is a little more expensive, but the time and hassle you save compared with other apps is worth every penny.
July 2, 2025
Unprompted review
Reply from instavolt.co.uk
Hi Rodrigo, thank you so much for your kind words! We're really pleased to hear that you've had such a smooth and reliable experience with our chargers. Our continued investment in our network ensures we provide a quality customer experience, with well-maintained chargers, high levels of reliability and an ever-growing network of nationwide chargers. It's great to know that's made a difference for you. We hope to see you at one of our sites again soon!
Kind regards,
The InstaVolt Team
Charged my works van yesterday and was…
Charged my works van yesterday and was charged the full £45 for half an hour from 43% to not even full charge. why so much I have not had this problem with other chargers.
July 11, 2025
Unprompted review
Reply from instavolt.co.uk
Hello, thank you for taking the time to leave a review. We’re sorry to hear there was any confusion regarding your recent charging session.
Please note that when you initiate a charge using a contactless card, a pre-authorisation fee of either £15.00 or £45.00 (depending on the charger model) is temporarily reserved on your card. This is not a charge, but a standard banking hold to ensure sufficient funds are available.
If your session is successful, the correct amount for the electricity used will replace the pre-authorisation. If the session fails or is cancelled, the hold is released automatically—usually within 5–10 working days, depending on your bank.
If you would prefer to avoid these pre-authorisation fees in future, you can use our free InstaVolt app or InstaVolt RFID card, which do not require any pre-authorisation at all.
We hope to see you at one of our sites again soon!
Kind regards,
The InstaVolt Team
Reply from instavolt.co.uk
Hi, Thank you so much for taking the time to leave such a lovely review. We're glad to hear you had a good app experience, We look forward to see you on the network again soon!
kind regards,
The InstaVolt Team
Welcome to the future
I charged my rental car in 20 minutes, giving me just enough time to enjoy the free cup of coffee. The chargers were well spaced out and marked with clear instructions explaining the multiple payment options. I chose to use the app and was rewarded with a 7% discount.
July 9, 2025
Unprompted review
Reply from instavolt.co.uk
Hi Tim, Thank you so much for taking the time to leave such a lovely review. Were so glad to hear that you enjoyed your free coffee from Starbucks while you charged! We look forward to see you on the network again soon!
kind regards,
The InstaVolt Team
89p???!!!
89p???!!!! Daytime robbery - twice as high as Tesla charges... Avoid unless you can charge off peak at 54pc
July 8, 2025
Unprompted review
Reply from instavolt.co.uk
Hi Gallina, thank you for taking the time to provide your feedback on our price of £0.87 per kWh. Our price is in line with ultra-rapid providers in the UK who offer a contactless, pay-as-you-charge rate on networks of a similar size. Our continued investment in our network ensures we provide a quality customer experience, with well-maintained chargers, high levels of reliability and an ever-growing network of nationwide chargers. However, we will ensure that your thoughts are passed on to the relevant team for consideration.
Kind regards,
The InstaVolt Team
Charged at 8.45pm
Charged at 8.45pm using the App, expecting an off peak rate. Full rate charged.
July 6, 2025
Unprompted review
Reply from instavolt.co.uk
Hi Mike, thank you for your review. We have looked into this for you and can see that during your charging session at Leominster, your vehicle received 12kWh and you were charged approximately £6 so it appears that you have been charged correctly at the Off Peak price of £0.54 per kWh. We hope this helps, and we hope to have you charge with us again soon. Kind regards, the InstaVolt team.
Wow lightning speed
Wow. What a fast charging. Felt so nice to have quickest charge.
July 6, 2025
Unprompted review
Reply from instavolt.co.uk
Hi Abdul, thank you for your 5 star review! We are so glad to hear that you received a fast charge with us. We look forward to having you charge with us again soon. Kind regards, the InstaVolt team.
Amazing
Amazing. Charge points quick charging time and very affordable off peak times
July 5, 2025
Unprompted review
Reply from instavolt.co.uk
Hello, thank you for leaving us a 5 star review. We are so pleased to hear that you found our chargers quick and affordable when taking advantage of the Off Peak times. We hope to see you on the Network again soon. Kind regards, the InstaVolt team.
Reply from instavolt.co.uk
Hi JJ, thank you for your review. We are glad to hear that you find our chargers easy to use! We look forward to having you charge with us again soon. Kind regards, the InstaVolt team.
Reply from instavolt.co.uk
Good afternoon,
Thank you for your five star review! We're are happy to hear you had a positive experience at our chargers and find them to be fast and easy!
We hope to see you on the network again soon.
Kind regards, The InstaVolt Team
1st time user… would strongly advise other 1st time users to read.
1st time use. Charged quickly. Relatively easy to sort out. However, nearly 12 hours later and I’ve just seen they’ve still kept the pre-authorisation of £45. This a terrible practice. Plenty of supermarkets pre auth £100 now for petrol but it’s cancelled instantly on compeltion and not lost from your bank. To read other reviews and see instavolt say they return in within 5-10 days is outrageous and stinks of holding that money someone and making further interest of it. Firstly, if they are going to do this it should be made extremely clear at point of sale. Secondly, they just shouldn’t be allowed to do it. This is not return and refund. That money should in all practical sense not leave the costumers account. I’m actually shocked they do this. Will avoid. Would advise all other 1st users to do the same if you don’t want to be out of pocket for a week.
PS You will now see the boiler player copy and paste reply from Instavolt about this issue. As if they’ve said anything that wasn’t basically said in the review. They repeated the 5-10 days thing … as if that makes it normal. But they did add… download our app to avoid us holding preventing access to your money for an extended period of time.
June 29, 2025
Unprompted review
Reply from instavolt.co.uk
Good afternoon,
Thank you for your feedback. We are sorry to hear of the inconvenienced you faced at our chargers.
When you initiate a charge via a card, a pre-authorisation fee of £15.00 or £45.00 (depending on the charger model) will be reserved on your card. This will be taken each time you tap your card to try to start a charge and is intended to validate the payment card and ensure that sufficient funds exist to complete a transaction. Depending on who you bank with you may see these as pending transactions or they will appear to have been taken from your account.
If the charge was successful, the pre-authorisation amount will be cancelled and replaced with the actual amount you were charged for the electricity received. If your charge was unsuccessful, the amount will be returned automatically. All pre-authorisation amounts are released automatically by InstaVolt; depending on who you bank with, it may take 5-10 working days (or sooner) to reflect this.
If you use our chargers regularly and would like to work around the pre-authorisation fees, you could download our app and use it to start a charging session. As your payment card is already authenticated on the app, no pre-authorisation fees get taken when you charge via this method.
We do hope the this helps and if you have any other questions or concerns, please let us know at info@instavolt.co.uk.
Kind regards, The InstaVolt Regards
Off peak price makes sense
I’ve just had a really good experience at a new installation quite close to me in a McDonald’s, opting to benefit from the 54p off-peak rate. The chargers are rated at 160KW and since my EV is 800V capable it was pulling 159.7KW all the time I was there (40-80% top up charge), which only took 15 mins. Two main gripes: the normal peak rate is 87p which is exorbitant, and I just wish the chargers matched the 350KW power rating of rivals, in which case I could do 10-80% in the same time it took today. Higher prices + lower power isn’t a great mix.
June 26, 2025
Unprompted review
Reply from instavolt.co.uk
Hello, thank you for your review. We appreciate you taking the time to provide us with your feedback and we are pleased to hear that you were able to take advantage of our Off Peak pricing. We have raised your feedback with the relevant teams so that this can be considered going forward. We hope to see you on the Network again soon. Kind regards, the InstaVolt team.
I am amazed they can justify a £45 intial payment…
I am amazed they can justify a £45 initial charge, the first time I used these the first charge did not accept so had to use the charger next to it, I was then charged an initial £90 and took nearly 2 weeks to return to my bank, called customer service was told there is nothing they can do. I then unfortunately had to use them again at a services and it's been a week I'm still waiting for my refund, took an initial £45, calculated what I had used and called that from my bank a few days later but still left the £28 difference in my pending balance. Absolutely ridiculous. I will avoid this company at all costs in future
June 22, 2025
Unprompted review
Reply from instavolt.co.uk
Hi Louise, thank you for taking the time to leave us a review, we do apologise for any inconvenience caused. Please rest assured, InstaVolt immediately reverse all pre-authorisation fees and these should then be refunded to you by your bank within 5-10 working days. However, we would like to look into this for you, so please could you email us at info@instavolt.co.uk with the details of your charging session? Kind regards, the InstaVolt team.
Always taking ages to return money
Always taking ages to return money
Also the electric I got today was expensive and seem to disappear very quickly after a charge
Rip of merchants and avoid
June 25, 2025
Unprompted review
Reply from instavolt.co.uk
Hi, thank you for your review. If you are referring to the pre-authorisation fee that is temporarily taken when you charge via a credit or debit card, please note that these are released by InstaVolt as soon as the session is complete. The time it takes for the funds to show back in your available balance is dictated by the banking provider. We charge a standard rate per kWh (£0.87) with no subscription fees for everyone that uses our chargers. We also offer an off-peak rate of £0.54 via the app/RFID when charging between 20:00 and 07:00. We charge per kWh of electricity, the actual miles you would receive from a charge would be influenced by various external factors such as the vehicle model, external conditions, driving style etc. I hope this helps to address your concerns.
Kind regards,
InstaVolt
Reply from instavolt.co.uk
Hi Pat, thank you so much for taking the time to leave a 5 star review! It's great to hear that you found our chargers easy and quick to use. We really appreciate your feedback and look forward to seeing you on the network again soon.
Kind regards,
InstaVolt
Easy to use with their App at a…
Easy to use with their App at a reasonable price
June 2, 2025
Unprompted review
Reply from instavolt.co.uk
Good afternoon,
Thank you for your 5 star review! We are glad to hear you find our app easy to use and our pricing reasonable.
We hope to see you on the network again soon.
Kind regards, The InstaVolt Team
Maybe give me the Credit back I applied…
Maybe give me the Credit back I applied to my account so I can charge my Tesla and why is the only option for a swipe charge £45 works out cheaper to fuel a car for the day then use one of your chargers
June 21, 2025
Unprompted review
Reply from instavolt.co.uk
Good morning Matthew,
Hi there, thank you for taking the time to leave your feedback, I am sorry to hear about your recent experience.
Our chargers require a £45 pre-authorisation hold when initiating a charge using a contactless card. This is not a fee but a temporary hold to ensure sufficient funds are available, any unused amount is automatically refunded by your bank within 5-10 working days. If your charge did not go ahead, the full £45 will also be returned to your account within that timeframe.
If you believe there is a credit missing from your InstaVolt app account, please do get in touch with our support team at info@instavolt.co.uk so we can investigate further for you and ensure your balance is correct. We’ve also requested your contact information so we can stay in touch and ensure the matter is resolved promptly.
We appreciate your feedback and hope to improve your next charging experience with us.
Kind regards. The InstaVolt Team
Fast and convenient
Fast and convenient, cheap evening rates are unbeatable!
June 21, 2025
Unprompted review
Reply from instavolt.co.uk
Good Morning Gary,
Thank you for your five star review! we are very glad to hear of your recent experience at our charging station, it's great to know you had a fast and convenient charge and are taking good advantage of our off peak rates!
We hope to see you on the network again soon.
Kind regards, The InstaVolt Team
First time InstaVolt user
First time InstaVolt user. Effortless, plugged in and the app did the rest. If you’re in the Hamworthy area it’s worth a visit.
June 19, 2025
Unprompted review
Reply from instavolt.co.uk
Hi Anthony, thank you for taking your time to leave us a wonderful review! We hope to see you on the network again soon, kind regards, the InstaVolt Team.
Very easy to use and good experience as…
Very easy to use and good experience as new to electric charging
June 19, 2025
Unprompted review
Reply from instavolt.co.uk
Hello Gail, thank you for taking your time to leave us a review! We hope to see you on the network again soon, kind regards, the InstaVolt team!
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