Instrument Furniture Reviews 

249
TrustScore 3.5 out of 5

3.7

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Rated 2 out of 5 stars

The initial experience was OK, staff were friendly and the installation went off without a problem. The quality of the product though is very poor. The door handles lost their metallic finish after a... See more

Rated 5 out of 5 stars

Bought the CLEO sliding mirrored wardrobe. Build quality was excellent- fairly heavy which reflects that. Assembly instructions were well written making it a fairly simple build. The delivery lads wer... See more

Company replied

Rated 5 out of 5 stars

We paid extra for the fitting service as we had two sets to be installed. The guys doing the installation grafted all day long, very hard workers indeed. Both of our children are thrilled with them... See more

Company replied

Rated 5 out of 5 stars

Brilliant company. My original choice would have taken too long so I was sent a link showing in stock alternatives. After only a two week wait my wardrobe was fitted today by two very professional men... See more

Company replied

Company details

  1. Bedroom Furniture Store

Written by the company

Modern, high quality and trendy furniture, free delivery most of England and with highly professional assembly service


Contact info

3.7

Average

TrustScore 3.5 out of 5

249 reviews

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1-star

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3.7

All reviews

(249)

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Rated 5 out of 5 stars

Having previously purchased a couple of…

Having previously purchased a couple of large wardrobes, chest of drawers and bedside cabinets, I had no hesitation in returning for a second chest. Great quality item delivered on time and put together on site by two polite and efficient delivery chaps. Have already ordered another chest of drawers for delivery next week. That should tell you all you need to know regarding my experiences with this company. Superb service and a delight to do business with.

March 1, 2022
Unprompted review
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Reply from Instrument Furniture

Thank you so much for leaving such a lovely review! It was our absolute pleasure to assist you💓

Rated 5 out of 5 stars

I absolutely love my wardrobe with…

I absolutely love my wardrobe with sliding doors.
It holds everything I need, looks great and is well built.
I paid to have the wardrobe assembled and installed, worth every penny. The workmen were great, friendly helpful and efficient.
I would definitely buy again from this company.
It’s so refreshing for everything to go well.
Thank you 😊

February 23, 2022
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Reply from Instrument Furniture

We’re so happy to hear you had a great experience💓

Rated 5 out of 5 stars

Excellent product at a good price

Excellent product at a good price. Guys who assembled the wardrobe were very polite and professional.

February 18, 2022
Unprompted review
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Reply from Instrument Furniture

Thank you so much for this lovely review, we are so happy to hear you had such a good experience with us💚

Rated 5 out of 5 stars

Very rare for a service to be seamless…

Very rare for a service to be seamless but this was. The wardrobe is great quality exactly as described and photo. Install team first class also.
would definitely use them again

February 8, 2022
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Reply from Instrument Furniture

Thank you for your kind words, We’re grateful for your feedback.

Rated 5 out of 5 stars

Bedroom cupboard

From start to finish a pleasure doing business with this company
Could not fault anything

February 6, 2022
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Reply from Instrument Furniture

Thank you so much for your five-star review. We are delighted to hear that you had a positive
experience with us🤎

Rated 5 out of 5 stars

Excellent

We highly recommend this business . Having just moved into a new house we have ordered many different kinds of furniture from other company and were disappointed with them ( some didn’t deliver on time , we had items missing from some delivery’s too) all except Instrument Furniture .
Instrument furniture were easy to order through in their website , we had sliding wardrobes in two rooms with mirrors , two chest of drawers and side tables to be delivered and assembled . We are kept up to date about delivery . They were delivered on time , the two delivery men who were also assembling the furniture were polite ,friendly and followed distancing rules. They just got on with it . They took their time and were very hard working, the wardrobes etc were put together really well and we love the quality . Will definitely order from this company again .

Big thank you
Wendy Oldrey

February 2, 2022
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Reply from Instrument Furniture


It makes our day to hear that we were able to provide you 5-star service. We’ll make sure the entire team at Instrument receives your feedback – they’ll be thrilled to hear your kind words💓

Rated 5 out of 5 stars

Perfect

Where to start. I purchased a Cleo Wardrobe. Great communication all my questions answered the same day. The team came it fit it on time. Took there shoes of at the door. Got straight to work. Job done.
Looks better then the pictures.
Thank you all at Instrument.

January 31, 2022
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Reply from Instrument Furniture

We’re so happy to hear you had a great experience. Your review made our day!

Rated 5 out of 5 stars

Fantastic, very happy

Yesterday I had a large Cleo sliding door wardrobe delivered and installed. I got it for a great price in the sale and I am not disappointed it looks great and the quality is fantastic for the price. The guys who delivered and installed it were fantastic. Polite hardworking, clean, customer focused, smashing guys! A credit to the company. I highly recommend this company and will definitely look at them first in future when needing new furniture. Thank you.

January 20, 2022
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Reply from Instrument Furniture

Thank you so much for your positive feedback! We’re thrilled to hear you enjoyed our product and service💓 Our whole team works very hard to keep our customers happy.

Rated 5 out of 5 stars

Legends!!

Bought the CLEO sliding mirrored wardrobe. Build quality was excellent- fairly heavy which reflects that. Assembly instructions were well written making it a fairly simple build. The delivery lads were sound and gave us a couple of helpful tips. Communication was excellent throughout and delivery was hassle free. I lit the shelves and rails ul using lighting kits bought from IKEA and I have to say the end result - the wardrobe looks amazing. I dont normally give 5 stars however I will buy from Instrument again - LEGENDS!!

January 4, 2022
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Reply from Instrument Furniture

Thank you for your kind words! We’re grateful for your feedback💓

Rated 5 out of 5 stars

Great quality and fast fitters - wow!

We paid extra for the fitting service as we had two sets to be installed. The guys doing the installation grafted all day long, very hard workers indeed.
Both of our children are thrilled with them, for once we think they may keep their bedrooms tidy.
Value for money for furniture 10/10, the fitting service is a little expensive but well worth saving all the hassle of doing it yourself so i'll give that a 10/10 too.

January 4, 2022
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Reply from Instrument Furniture

You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us.

Rated 5 out of 5 stars

Great experience

Great experience with my purchase from Instrument, easy to talk to staff about my order and on delivery the driver opened the boxes to check the product was in perfect condition before leaving. Would recommend!!

December 20, 2021
Unprompted review
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Reply from Instrument Furniture

Thank you so much for your feedback. We are really glad that you enjoyed our product/service🌟

Rated 5 out of 5 stars

Good service, Good product

All round service very good. Wardrobe of a good standard and looks the part. Fitters kept us informed of arrival time and very efficient. Company arranged for the fitter to return to amend the internal hanging space arrangement very promptly. After sales service perfect.
I would recommend.

December 17, 2021
Unprompted review
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Reply from Instrument Furniture

Thank you so much for the great review! We’re glad to hear you had a great experience with us🌟

Rated 2 out of 5 stars

Very difficult and frustrating building process

So we were quoted 200 pounds to build the furniture, given our IKEA efforts from before we thought we'd be fine..

Firstly they wouldn't take it up the stairs, they informed us that we would have had to pay for the full service for that to happen. This is quite uncommon compared to industry standards..

Then we tried to build it.. every quoted timeslot was actually multiplied by 5. All in all it took us around 8 weekends to build a chest of drawers, 2 side tables and a wardrobe.

Certain screws weren't very good for the furniture, and when we bought our own, this was where it sped up our time a lot.

The way in which it gets you to build the furniture is very strange, e.g lots of gluing, instead of giving you a wooden piece they give you 4 wooden pieces to stick together etc

The final product was ok but everything is misaligned slightly and it's difficult to fix..

All in all, wouldn't buy it again from instrument but clearly from the other reviews if you're willing to pay a lot for building you might be ok.

December 16, 2021
Unprompted review
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Reply from Instrument Furniture

Hi

We are sorry you found assembly difficult on the wardrobe. However we can not be responsible for ones assembly skills. We show manual instruction on each wardrobe so customer can decide if they are happy to take this on. If not - we have assembly service available to take hassle away. Our wardrobe assembly is priced competitively and we also give 2 additional years of warranty if assembled by us. People usually find this tremendous value.

Also we have included in the email video instructions for you how to assemble wardrobe, chest and bedside. There is only so much we can do on such case.

Apologies once again for inconvenience

Rated 5 out of 5 stars

Fantastic service and quality furniture

I can honestly say the service we have received from beginning to end has been out of this world. They answered all my questions leading up to the purchase. We paid for installation and that was worth every Penny. The lads who came were pleasant polite and very efficient in building the furniture. They were done by the time I would have built half of the wardrobe. The quality of the furniture is excellent and when they had finished it blew mine and fiancée mind in just how good it looked. Family have seen it and thought just the same. We have had a house adapted for my disabilities and this has just put a very nice touch to our room and makes it a room we can be relaxed in. Thank you so much for everything you have done

December 14, 2021
Unprompted review
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Reply from Instrument Furniture

Reading this review made our day! We appreciate the fantastic review and are glad we could be of service💓

Rated 5 out of 5 stars

Bedroom set with assembly service

We purchased a bedroom furniture set with assembly for a rental flat in the City of London. The furniture was fairly priced and the sales approach unpressured. The delivery & assembly team provided an excellent service. They overcame really difficult unloading and restricted parking as well as delivering the furniture to the 4th floor with the lift out of service.

They were positive, cheerful and polite despite the challenges. A refreshing “can do” approach.

We would look to buy from Instrument again and would not hesitate to recommend.

December 8, 2021
Unprompted review
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Reply from Instrument Furniture

Thank you so much for your kind words! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you🙌

Rated 5 out of 5 stars

This company were recommended by my…

This company were recommended by my daughter for wardrobes.

Following my order I was kept up to date and a convenient delivery date arranged.

Really happy with the installation and quality of the wardrobe.

December 6, 2021
Unprompted review
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Reply from Instrument Furniture

Thank you for the great review! We’re so happy you loved your experience💓

Rated 4 out of 5 stars

Fantastic wardrobes

I have used this company a few times and the first was over 4 years ago. The quality and fitting is excellent and I just love the style of my Wardrobes… .. I would not go anywhere els. The price is great along with the quality…
I’m very happy with them . You also get 3 years
Warranty if you have them fitted for you…

December 6, 2021
Unprompted review
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Reply from Instrument Furniture

Thanks you for the review and for being such a great customer🌟

Rated 5 out of 5 stars

Fantastic new bedroom furniture.

We are really pleased with our new bedroom furniture, the team delivered and installed our new furniture quickly and efficiently.

The service from the Instrument team has been great, we had our delivery and instillation with in 3 weeks, the installation team cleared up all the rubbish and checked we were happy before leaving.

The furniture looks great and has given our bedroom a modern fresh look.

December 1, 2021
Unprompted review
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Reply from Instrument Furniture

Thank you for posting your positive review. At Instrument, we value your time and always strive
to provide fast and efficient service🌟

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