Insuranceline Reviews 

632
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

My Husband passed away on the 13/6/2026 insurance line have been magnificent caring and quick to respond, I just wanted to thank them, they even sent flowers above and beyond.

Company replied

Rated 5 out of 5 stars

I've had myself & my wife covered for funeral expenses with Insuranceline for some time. Sadly, I had to submit a claim for my dear wife recently. One phone call with a very sympathetic employee gave... See more

Company replied

Rated 5 out of 5 stars

Mum was hospitalised after the news of her dad passing. She was able to submit the insurance claim for my grandfather, from her hospital bed, all she needed to do was email the death cert and identi... See more

Company replied

Rated 1 out of 5 stars

Running the old life insurance scam where once you get above 60, no matter how long you have been with them, your premiums go up exponentially every year. This means by the time you are old enough to... See more

Company replied

Company details

  1. Insurance Company
  2. Accident Insurance Company
  3. Disability Insurance Company
  4. Funeral Insurance Company
  5. Income Protection Insurance Company
  6. Life Insurance Agency

Written by the company

Insuranceline is proudly Australia's longest standing provider of funeral insurance. We believe in one simple philosophy: everyday Australians should have access to straightforward life insurance they can trust.

Roy Morgan Customer Satisfaction Award Winners - 2018

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

632 reviews

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4.4

All reviews

(632)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I TOOK A FUNERAL INSURANCE IN 2004 AS A…

I TOOK A FUNERAL INSURANCE IN 2004 AS A LEVEL PREMIUM POLICY. IN 2009 INSURANCE LINE CONVERTED MY POLICY TO A STEPPED POLICY AND INCREASED THE PREMIUMS FROM $124,06 IN 2009 TO $200.23 IN FEBRUARY2014. AFTER I COMPLAINED THEY CHANGED MY POLICY TO A FIXED POLICY
I NOW PAY$230.63 PER MONTH FOR A BENEFIT OF $9000 FOR ME AND MY WIFE. IF I STOP PAYING I LOSE ALL MY BENEFITS.
INSURANCELINE TOWER AND TAL MALICIOULY TAKE ADVANTAGE OF POLICY HOLDERS.STAY FAR AWAY FROM THEM ASIC REPORTED ON AN EXCESSIVE CANCELLATION IN 2014 AND DID NOTHING TO STOP THE ROT I GIVE THEM MINUS 10

October 14, 2019
Unprompted review
Insuranceline logo

Reply from Insuranceline

Hi Pierre, we are very sorry to hear of your recent experience and we would like to escalate your concerns to our Senior Customer Service Team. So that we can fulfil your request, please give our friendly team a call on 13 77 87 or send our Facebook page (https://www.facebook.com/Insuranceline) a private message with your policy number and phone number and we'll arrange for a member of our team to give you a call. Thank you, Jess

Rated 5 out of 5 stars

Easy good service

September 11, 2019
Unprompted review
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Reply from Insuranceline

Hi Jeff, thank you for your kind words. We are glad to hear that you are happy with our services and will share your feedback with our team. Thanks, Jess

Rated 5 out of 5 stars

Very good and I feel that I have made a…

Very good and I feel that I have made a good choice.

September 10, 2019
Unprompted review
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Reply from Insuranceline

Hi Barry, thank you for your kind feedback. We are happy to hear that you're satisfied with our services and we will pass your kind words onto our team. Thanks, Jess

Rated 5 out of 5 stars

I have great experience with this…

I have great experience with this company it is very must approval company in this nice performance wish bright future

September 10, 2019
Unprompted review
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Reply from Insuranceline

Hi Imtiaz, thank you for your comment and the kind words. We are glad to hear that you have had a great experience with us and we will pass your comments onto our team. Thank you, Jess

Rated 4 out of 5 stars

Your product is second to none whoever …

Your product is second to none whoever I cannot crack the thoughtful field requesting the most convenient time to call so hopefully you get this afternoons 4pm on and his MRS Louise is doing this for him. Thanks you kindly

August 30, 2019
Unprompted review
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Reply from Insuranceline

Hi Peter, thanks for your comments. If you head to our Facebook page (https://www.facebook.com/Insuranceline) and send a private message with your policy number and phone number and we'll arrange for a member of our team to give you a call. Thank you, Jess

Rated 1 out of 5 stars

Get it in your heads Insuranceline

Get it in your heads Insuranceline, only scammers ring people up now days!. The phone call I over heard you people had with my brother sounded way too much like a scam call and omg didn't it cause some temper in our house and when I phoned to complain..... The government does NOT force companies to phone people!!!! I'm glad I dont have a policy with Insuranceline and I NEVER EVER WILL!!!!! Poor poor poor

August 15, 2019
Unprompted review
Rated 1 out of 5 stars

Incompetent decision re: document security.

Recent decision by Insuranceline to password-protect client documents has prompted this review. They sent out an email advising that my policy documents will now be password protected, and that the password was my date of birth. Date of birth is one of the first things anyone seeking access to someone elses password protected documents will try. A person's date of birth is not a secret. And to make matters worse, the email telling me that the password is my date of birth, included my policy number, thus rendering the whole exercise useless.

August 13, 2019
Unprompted review
Rated 5 out of 5 stars

Hi I cancelled my insurance policy over…

Hi this matter below his been fix not thanks to the wonderful stall in Jess and Mandy and Matt it I would like to thank them for this and thank insuranceline as well .

Hi I cancelled my insurance policy over 2 months ago on the phone it was never done then they Direct Debit me take the money I would never use insurance line again they are the worst insurance company in the world .

August 3, 2019
Unprompted review
Insuranceline logo

Reply from Insuranceline

Hi Shane, we are sorry to hear about your recent experience and we would like to escalate this to our team to see how we can assist here. If you give our friendly team a call on 13 77 87 or head to our Facebook page (https://www.facebook.com/Insuranceline) and send a private message with your policy number and phone number and we'll arrange for a member of our team to give you a call. Thank you, Jess

Rated 1 out of 5 stars

Policy cancellation

I wanted to cancel my policy due to relocating overseas and the operator I spoke to really gave me a hard time to try stay on even though I told him I was MOVING OVERSEAS like seriously?? He really wouldn’t take NO for an answer and this made me angry jeez

July 19, 2019
Unprompted review
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Reply from Insuranceline

Hi Jordan, I'm very sorry to hear your recent experience and would like to escalate your concerns to our Senior Customer Service Team. So that we can fulfil your request, please give our friendly team a call on 13 77 87 or send our Facebook page (https://www.facebook.com/Insuranceline) a private message with your policy number and phone number and we'll arrange for a member of our team to give you a call. Thank you, Jess

Rated 1 out of 5 stars

Completely took my grandfather for a…

Completely took my grandfather for a ride. Service officer was very, very rude when we cancelled the poilcy after him paying for 15 years. Would not recommend to ANYONE.

July 11, 2019
Unprompted review
Insuranceline logo

Reply from Insuranceline

Hi Kristy, I'm very sorry to hear about the experience your grandfather has had with us. Our customers are at the centre of everything we do, we appreciate your feedback and have escalated this to our Customer Care team. Thank you, Jess

Rated 1 out of 5 stars

Praying on Elderly

Praying on Elderly - Disgraceful and Immoral

Our grandmother thought she was helping her family, paying for her funeral. What an absolute FARCE. Her entitlement after years of direct payments that continually increased. She received a 1/3 of what she outlaid ....wont even cover half of her funeral costs.

December 13, 2018
Unprompted review
Insuranceline logo

Reply from Insuranceline

Hi Amielc, I'm very sorry to hear about your grandmother's recent experience with us and would like to escalate your concerns to our Customer Care team to help. So that our team are able to investigate further, please give us a call on 13 77 87 or send our Facebook page (https://www.facebook.com/Insuranceline) a private message with your grandmother's policy number and phone number and we'll arrange for a member of our team to give you a call to discuss further. Thank you, Zeb.

Rated 1 out of 5 stars

This is the worst insurance company I…

This is the worst insurance company I have ever come across in the whole world. I wouldn't recommend anyone to go through what I'm going through. After paying for my income protection for many years, I changed houses and notified them about change of address. They did not change my address. My direct didnt go thru for 2 months and they were sending letter to my old address. Then they decided to cancel my policy without even writing an email. I then tried to ask them to reinstate my policy and they said "no" you have to open a new one. After many year of contributing $140/month ... all my money gone. I'm hurt .

November 20, 2018
Unprompted review
Insuranceline logo

Reply from Insuranceline

Hi Mimi, I'm very sorry to hear about your recent experience with us and would like escalate your concerns to our Senior Customer Care team to help. So that we can investigate further, please give our friendly team a call on 13 77 87 or send our Facebook page (https://www.facebook.com/Insuranceline) a private message with your previous policy number and phone number and we'll arrange for a member of our team to give you a call. Thank you, Zeb.

Rated 1 out of 5 stars

Predating seniors and the elderly…

These people are predating mainly seniors and the elderly. A lot of the reviews below are relating to those who have recently signed up, and of course they are affable and friendly, initially. Just wait when you see your premiums escalate! I know from my own experience, how they con you from the outset, by not divulging the details. You end up being locked into a system that is far in excess of the amount that will finally be paid out -or in many cases, people are forced to relinquish their policy -because it becomes unaffordable- and they lose the lot. These people are unconscionable, but it's the politicians who have neglected seniors and the elderly, by not equipping regulatory bodies like ASIC, tantamount to them being "a paper tiger" with inadequate laws, and therefore, leaving Insuranceline open to abuse the elderly, carte blanche.
(Try Googling, "product review Insuranceline" for a more definitive picture, the two star rating)

September 28, 2018
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Very happy with the service provided. All consultants were very knowledgeable and helpful.
Happy to recommend insurance line to others

August 29, 2018
Unprompted review
Rated 1 out of 5 stars

Lack of privacy protection

I have had my address deatils given out before they knew i was the policy holder.

I still have not got my gift card but due to the lack of privacy protection i will be leaving.

Its not worth it.

August 29, 2018
Unprompted review

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