Insuranceline Reviews 

632
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

My Husband passed away on the 13/6/2026 insurance line have been magnificent caring and quick to respond, I just wanted to thank them, they even sent flowers above and beyond.

Company replied

Rated 5 out of 5 stars

I've had myself & my wife covered for funeral expenses with Insuranceline for some time. Sadly, I had to submit a claim for my dear wife recently. One phone call with a very sympathetic employee gave... See more

Company replied

Rated 5 out of 5 stars

Mum was hospitalised after the news of her dad passing. She was able to submit the insurance claim for my grandfather, from her hospital bed, all she needed to do was email the death cert and identi... See more

Company replied

Rated 1 out of 5 stars

Running the old life insurance scam where once you get above 60, no matter how long you have been with them, your premiums go up exponentially every year. This means by the time you are old enough to... See more

Company replied

Company details

  1. Insurance Company
  2. Accident Insurance Company
  3. Disability Insurance Company
  4. Funeral Insurance Company
  5. Income Protection Insurance Company
  6. Life Insurance Agency

Written by the company

Insuranceline is proudly Australia's longest standing provider of funeral insurance. We believe in one simple philosophy: everyday Australians should have access to straightforward life insurance they can trust.

Roy Morgan Customer Satisfaction Award Winners - 2018

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

632 reviews

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4.4

All reviews

(632)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

Than You

Price, Cover, Friendliness,
EXCELLENT

February 23, 2020
Unprompted review
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Reply from Insuranceline

Hi Stephen, we are glad to hear that you had a great experience with us. We appreciate your kind feedback and will be sure to share it with our team. Thanks, Jess

Rated 3 out of 5 stars

Very hard to cancel

THIS HAS NOW BEEN SETTLED AND MY MONEY HAS BEEN REFUNDED. Firstly I can say that my claim for my husbands death was dealt with excellently. However after that things went from bad to worse. The policy should have been cancelled and authorised direct debits should have been stopped on his death, this didn't happen! Instead they sent me out an indemnity form, a direct debit request and a form for my details to put the policy in my name. Despite my request three times on the phone they have not cancelled the policy and have deducted two payments from my account without my authorisation. This practice is harassing and bullying in trying to get me to transfer the policy. They are saying I need to do this so I can cancel. Why not a standard form. Their site advertises cancellation is easy, it is not.

February 22, 2020
Unprompted review
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Reply from Insuranceline

Hi Christina, we are very sorry to hear that you feel this way. We have also noted your comments on Facebook and have reached out via private message to see how we can assist. If you would like to reach our team directly in the meantime, please don't hesitate to give them a call on 13 77 87. Thanks, Jess

Rated 5 out of 5 stars

Hi i am so interested and excited

February 6, 2020
Unprompted review
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Reply from Insuranceline

Hi Kelera, we are glad to hear that you are interested in our product. If you would like to learn more, we suggest visiting our website (www.insuranceline.com.au) or giving our friendly team a call on 13 77 87 and they will be able to answer any questions you may have. Thanks, Jess

Rated 1 out of 5 stars

STAY THE HELL AWAY FROM INSURANCE LINE

STAY THE HELL AWAY FROM INSURANCE LINE
I signed up in 2011 I was 18 signed up for life insurance for 300,000 was paying $8 fortnight ok then went a dollar and couple cents every year ok I can deal with that December 2019 my payments where $14.63 ok still fine January 2020 my payments a fortnight was now $45.63 yes $45.63 and the insured amount dropped to only 109,000 without any warning or and notice of this at all I canceled the day I say the $45 taken out of my bank account and called choosi who was able to fine me now at 26 $12.74 a fortnight for 400,000 and the best part is the money I pay is capped not to change untill I reach the age of 33 insuranceline is the biggest rip off of them all be warned

February 1, 2020
Unprompted review
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Reply from Insuranceline

Hi there, we are sorry to hear about your experience with us and that you feel this way. We appreciate your feedback and have shared the details of your experience with our Customer Care team so they can look into this. Thanks, Jess

Rated 5 out of 5 stars

Insurance line were amazing

Insurance line were amazing. I couldn't believe how fast and hassle free it was. My father was diagnosed with a tumor and 11 weeks later he was gone. Dad had been paying his funeral fund a week off his 5 year anniversary. I rang on the Monday morning. Flowers arrived at my house the next day from Insurance line and money was cleared on the Wednesday night. Thankyou so much for a stress free process at such a hard time. Tracy & Darlene

January 20, 2020
Unprompted review
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Reply from Insuranceline

Hi Tracy and Darlene, thank you for taking the time to leave such kind feedback. We are very sorry to hear about the loss of your father but are glad we could support and alleviate some of the stress during such a difficult time. We will pass on your kind words onto our team and hope you enjoyed the flowers. Best wishes, Jess

Rated 5 out of 5 stars

My name is Luke my dad Garry passed…

My name is Luke my dad Garry passed away a week ago. When I made contact with insurance line the people were friendly and considerate.

When I made my claim for insurance for my dad which he left me, it literally was smooth process and only took a few days to organise a deposit, within 5 days I had my dad's insurance money in my bank.

The whole process was smooth with no dramas, made it alot easier getting things paid for his funeral.

This a legit review n not fake.. they also organised flowers to be dropped off to my home which was such an awesome jesture.

I'll be doing my insurance for my lil family for my self..

Cheers guys 🤙💯

January 13, 2020
Unprompted review
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Reply from Insuranceline

Hi Luke, we are sorry to hear about the loss of your dad, but are glad our team could provide support and assistance during such a difficult time. We appreciate you taking the time to leave such kind words and will share your feedback with our team. Best wishes, Jess

Rated 5 out of 5 stars

The thing that I liked about…

The thing that I liked about Insuranceline was the fact that they directly said what they offered and then how they delivered it. I found that others who offered funeral insurance that the product was offered by one identity but then underwritten by another company. In other words I was taken by the direct approach

January 12, 2020
Unprompted review
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Reply from Insuranceline

Hi Keith, thank you for taking the time to leave your feedback, we appreciate your positive words. We are glad to hear that you had a good experience with us and will share your feedback with our team. Thanks, Jess

Rated 2 out of 5 stars

Had a long standing account with them…

Had a long standing account with them when first joined but price kept increasing wasn’t explained to me probably. So called them up the guy this time was very helpful.

January 12, 2020
Unprompted review
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Reply from Insuranceline

Hi Shelshel, thanks for sharing your feedback with us. We are sorry to hear that you didn't originally have a great experience, but are glad that our team were able to assist when you called. If you have any further questions, please don't hesitate on sending us a message on our Facebook page (https://www.facebook.com/Insuranceline) or giving us a call again on 13 77 87. Thanks, Jess

Rated 5 out of 5 stars

top service and good communications…

top service and good communications with the staff

December 18, 2019
Unprompted review
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Reply from Insuranceline

Hi David, thank you so much for your kind words. I'm so glad to hear that you've had a great experience with us and that you've received great customer service. I'll be sure to share your feedback with our team. Thanks, Jess

Rated 5 out of 5 stars

I was very impressed with the speedy…

I was very impressed with the speedy and professional manner in which my queries were handled by both John and Damien when I just phoned Insuranceline regarding my mother's policy. It is also pleasing to speak to someone who is fluent in the English language. So often it is hard to speak to "new" English speaking customer service people where I often have to ask them to repeat sentences. 5 stars for customer service to Insuranceline.

December 10, 2019
Unprompted review
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Reply from Insuranceline

Hi Robyn, we are glad to hear that you had a great customer service experience with us and that our team were able to assist you promptly and professionally. We will pass on your kind feedback to both John and Damien. Thanks, Jess

Rated 5 out of 5 stars

Insurance line was a big help…

Insurance line was a big help explaining the Insurance policy.,

December 8, 2019
Unprompted review
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Reply from Insuranceline

Hi Sylvia, thanks for sharing your kind feedback, we are glad that our team were able to assist you. Thanks, Jess

Rated 5 out of 5 stars

So far so good

December 6, 2019
Unprompted review
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Reply from Insuranceline

Hi Karen, we are glad to hear that you have had a good experience so far. If you ever have any questions, our team are always more than happy to help. Thanks, Jess

Rated 5 out of 5 stars

I have already recommended Insurance Line(Funeral Insurance) to friends and family!

Mum was hospitalised after the news of her dad passing. She was able to submit the insurance claim for my grandfather, from her hospital bed, all she needed to do was email the death cert and identification via email. The staff at IL guided my mum through the whole process with ease. Mum got the full covered pay-out within 24hrs of submitting the death cert and identification. IL had also sent flowers to her home which I thought was very sweet.

I have already recommended Insurance Line's funeral insurance to family and friends!

November 14, 2019
Unprompted review
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Reply from Insuranceline

Hi Bernadette, we are sorry to hear about the loss in your family and about your mum, but appreciate you taking the time to leave us some great feedback. We are glad that we could assist during this difficult time and that the claim process was smooth. We hope your mum enjoyed the flowers and we will pass your kind words onto our team. Best wishes, Jess

Rated 5 out of 5 stars

Very easy and fast

November 5, 2019
Unprompted review
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Reply from Insuranceline

Hi Ernest, thank you so much for your feedback. We are so glad that you had a great experience with us and we will pass it onto our team. Thanks, Jess

Rated 1 out of 5 stars

My husband paid into lnsuranceline

My husband paid into lnsuranceline, life insurance for 14 years he received a letter last week saying that he's insurance will be cancelled because he has turned 69 this year .What a load of crap !!!

November 4, 2019
Unprompted review
Insuranceline logo

Reply from Insuranceline

Hi we are very sorry to hear of your recent experience and would like to look into this further for you. We would like to escalate this with our Customer Care team. So that we can fulfil your request, please give our friendly team a call on 13 77 87 or send our Facebook page (https://www.facebook.com/Insuranceline) a private message with your policy number and phone number and we'll arrange for a member of our team to give you a call. Thank you, Jess

Rated 5 out of 5 stars

Very understanding and very quick with…

Very understanding and very quick with claim process.. outstanding costumer service! Thank you so much!
Dejan

October 22, 2019
Unprompted review
Insuranceline logo

Reply from Insuranceline

Hi Dejan, thank you for taking the time to leave such kind words. We are glad to hear that you had a great experience and we could alleviate any stress in the claims process during a difficult time. Thanks, Jess

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