My Husband passed away on the 13/6/2026 insurance line have been magnificent caring and quick to respond, I just wanted to thank them, they even sent flowers above and beyond.
Company replied
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See what reviewers are saying
I've had myself & my wife covered for funeral expenses with Insuranceline for some time. Sadly, I had to submit a claim for my dear wife recently. One phone call with a very sympathetic employee gave... See more
Company replied
Mum was hospitalised after the news of her dad passing. She was able to submit the insurance claim for my grandfather, from her hospital bed, all she needed to do was email the death cert and identi... See more
Company replied
Running the old life insurance scam where once you get above 60, no matter how long you have been with them, your premiums go up exponentially every year. This means by the time you are old enough to... See more
Company replied
Company details
- Insurance Company
- Accident Insurance Company
- Disability Insurance Company
- Funeral Insurance Company
- Income Protection Insurance Company
- Life Insurance Agency
Written by the company
Insuranceline is proudly Australia's longest standing provider of funeral insurance. We believe in one simple philosophy: everyday Australians should have access to straightforward life insurance they can trust.
Roy Morgan Customer Satisfaction Award Winners - 2018
Written by the company
Contact info
16/363 George Street, 2000, Sydney, Australia
- 13 77 87
- insuranceline.com.au
4.4
Excellent
632 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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My husband and 1 had funeral insurance…
My husband and 1 had funeral insurance for nearly 30 years,when we separated recently,he was able to just remove me from the policy because he was the "owner". This is grossly unfair as I was jointly paying the policy and now I have lost that cover. This must be away to change this situation.
August 10, 2023
I did not like the way you took money…
I did not like the way you took money from
my bank account and I did not receive any paperwork.
about the funeral cover I took out, so I CANCELED
my funeral insurance I fort it was dishonest. I do not
like the way your company runs.
June 4, 2023
try to make trading possible
try to make trading possible, explain in detail when asking questions
July 31, 2023
The young gentleman I was talking with…
The young gentleman I was talking with was very helpful and patient
July 19, 2023
The person who called me was great
The person who called me was great
Very professional
Very thorough and very quick
A pay rise should go his way
June 26, 2023
The guy who I spoke to was awesome and…
The guy who I spoke to was awesome and very helpful
June 15, 2023
Very helpful and friendly
June 1, 2023
Very helpful and easy to talking to…
Very helpful and easy to talking to straight forward application wonderful to work with
May 31, 2023
Ease of information and professionalism
May 16, 2023
My experience was great Daniel thanks .
My experience was great Daniel was very helpful ,polite ,considerate and explained everything that i needed to know , nice to see that these days. Thanks it was a nice experience to get my Funeral Fund done
May 8, 2023
Reply from Insuranceline
Hi Katrina, we're glad you found the experience easy. Thank you for sharing your positive experience with us.
It was a easy experience
April 5, 2023
Reply from Insuranceline
That's so great to hear, Max. Thank you for sharing your positive experience with us.
They were very helpful with everything
March 31, 2023
Reply from Insuranceline
That's so great to hear, Rachael. Thank you for sharing your positive experience with us.
Good people to deal with
Insurance Line is the company that Australian Seniors Insurance is associated with. The person I spoke with guided me through the whole process, answered all my questions & concerns, was honest, polite & very helpful. The rates are affordable...even on the aged pension. I would recommend Insurance Line to any & everyone
March 18, 2023
Reply from Insuranceline
Hi Lynette, we're glad you found the experience easy. Thank you for sharing your positive experience with us.
Explained to me in great detail
Explained to me in great detail. He was very patient to listen to my questions and answered every one in plain English, no beating around the bush 👍
March 21, 2023
Reply from Insuranceline
Hi Nannette, thank you for taking the time to share your experience. We're glad we could help in what can be a confusing industry at times.
Very disappointed. POOR SERVICE.
Very disappointed. I have been paying my income protection for more than 5 years with Insurance Line. And last January, I got my injury and asked for claim. After explaining my situation MORE THAN 5X and completion of all the requirements that they need. They didn't bother to call or update me with the status of the claim. AND AFTER COUPLE OF DAYS WAITING, I CONTACTED THEM AGAIN AND THEY WILL TELL ME THAT MY CLAIM IS NOT APPROVED. SPENT MONEY TO PAY THE DOCTOR FOR THE MEDICAL RECORDS THAT THEY ASKED AND THEN THEY WILL TELL ME THAT ITS DECLINED DUE TO WAITING PERIOD. BASED ON MY POLICY MY WAITING PERIOD WAS 28 DAYS AND I AM OUT OF WORK MORE THAN 28 DAYS. THEN THEY TOLD ME THAT FOR BACK INJURY HAS DIFFRENT WAITING PERIOD WHICH IS 90 DAYS. I WILL NOT RECOMMEND INSURANCE LINE. VERY POOR SERVICE AND RESPONSE TO THEIR CLIENT.
March 22, 2023
Unprompted review
Reply from Insuranceline
Hi Cherryl, I’m sorry to hear about your experience with us. If you're open to discussing your experience further, I will connect you with a senior member of our Customer Care team. If you could please send a direct message to our Facebook page (https://www.facebook.com/insuranceline) with your details I can have someone contact you directly. Thanks, Jess.
Policy was cancelled on me
Policy was cancelled on me, have been paying this for years lost all my money, customer service was not helpful was told there was nothing they could do, would not recommend this company would off been better off placing all the money in a personal account.
March 13, 2023
Unprompted review
Reply from Insuranceline
Hi Mandy, I’m sorry to hear about your experience with us. If you're open to discussing your experience further, I will connect you with a senior member of our Customer Care team. If you could please send a direct message to our Facebook page (https://www.facebook.com/insuranceline) with your details I can have someone contact you directly. Thanks, Jess.
Great customer service
Great customer service, very friendly manner explained everything to me
January 26, 2023
Reply from Insuranceline
That's so great to hear, Kyra. Thank you for sharing your positive experience with us.
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