Insuranceline Reviews 

632
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

My Husband passed away on the 13/6/2026 insurance line have been magnificent caring and quick to respond, I just wanted to thank them, they even sent flowers above and beyond.

Company replied

Rated 5 out of 5 stars

I've had myself & my wife covered for funeral expenses with Insuranceline for some time. Sadly, I had to submit a claim for my dear wife recently. One phone call with a very sympathetic employee gave... See more

Company replied

Rated 5 out of 5 stars

Mum was hospitalised after the news of her dad passing. She was able to submit the insurance claim for my grandfather, from her hospital bed, all she needed to do was email the death cert and identi... See more

Company replied

Rated 1 out of 5 stars

Running the old life insurance scam where once you get above 60, no matter how long you have been with them, your premiums go up exponentially every year. This means by the time you are old enough to... See more

Company replied

Company details

  1. Insurance Company
  2. Accident Insurance Company
  3. Disability Insurance Company
  4. Funeral Insurance Company
  5. Income Protection Insurance Company
  6. Life Insurance Agency

Written by the company

Insuranceline is proudly Australia's longest standing provider of funeral insurance. We believe in one simple philosophy: everyday Australians should have access to straightforward life insurance they can trust.

Roy Morgan Customer Satisfaction Award Winners - 2018

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

632 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(632)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I spoke with Ash

I spoke with Ash. Exceptional service and product knowledge. I was happy to decide what I wanted and not him decide .. he ran through the options so someone give this man a pat on the back and a payrise I'd say 🙂

February 23, 2024
Rated 5 out of 5 stars

I contacted you about my insurance policy…

I contacted you about my insurance policy and Ricky was the person I spoke too, he made me feel comfortable, and spoke in a professional manner. I was extremely happy with the outcome and would highly recommend your company to anyone. Ricky thank you for listening to me and solving my problem.

October 26, 2023
Rated 5 out of 5 stars

The process was easy

The process was easy and Daniel was very helpful and explained the policy’s well.
After having 2 family members have insurance line funeral policies in place, where they have since passed, the process was very smooth from the start to receiving the funds.
I have no hesitation in recommending Insuranceline.

September 27, 2023
Rated 1 out of 5 stars

Buyer BEWARE !! Funeral Insurance may cost more than the benefits long term !

Buyer BEWARE !!! If you are not aware INSURANCELINE's Funeral Insurance plan is NOT a Funeral savings plan or Bond. No premiums are ever refundable.You must keep paying premiums to age 90 ...the policy has no accumulated value at all, unless you die then your estate/beneficiaries get currently a maximum benefit of $15,000. Your premiums increase regularly and if you live long term you will have contributed way more than the end benefits.

August 14, 2023
Unprompted review
Rated 4 out of 5 stars

After receiving the documents related…

After receiving the documents related to the policy. There was a password requirement which was your birthday 8 digits, upon entering the combination nothing actually happens and therefore not able to review the policies content for accuracy..

August 13, 2023
Rated 4 out of 5 stars

Policy

I was hoping to put my aunty on my policy, but I was told, because I have been with insurance line for awhile I had to do a new policy, I don't know what to believe as had been told I could.
Was Abit confusing

August 13, 2023

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