My Husband passed away on the 13/6/2026 insurance line have been magnificent caring and quick to respond, I just wanted to thank them, they even sent flowers above and beyond.
Company replied
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See what reviewers are saying
I've had myself & my wife covered for funeral expenses with Insuranceline for some time. Sadly, I had to submit a claim for my dear wife recently. One phone call with a very sympathetic employee gave... See more
Company replied
Mum was hospitalised after the news of her dad passing. She was able to submit the insurance claim for my grandfather, from her hospital bed, all she needed to do was email the death cert and identi... See more
Company replied
Running the old life insurance scam where once you get above 60, no matter how long you have been with them, your premiums go up exponentially every year. This means by the time you are old enough to... See more
Company replied
Company details
- Insurance Company
- Accident Insurance Company
- Disability Insurance Company
- Funeral Insurance Company
- Income Protection Insurance Company
- Life Insurance Agency
Written by the company
Insuranceline is proudly Australia's longest standing provider of funeral insurance. We believe in one simple philosophy: everyday Australians should have access to straightforward life insurance they can trust.
Roy Morgan Customer Satisfaction Award Winners - 2018
Written by the company
Contact info
16/363 George Street, 2000, Sydney, Australia
- 13 77 87
- insuranceline.com.au
4.4
Excellent
632 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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I’m very happy with the service I must…
I’m very happy with the service I must say the person that I spoke to was more than helpful and I would like to thank him for his service and his support cheers
July 13, 2024
Reply from Insuranceline
Thank you for taking the time to leave us a positive review, Annette! We're so glad to hear you had a pleasant experience with the team.
Reply from Insuranceline
Thank you for taking the time to leave us a positive review, Tejay! We're so glad to hear you had a pleasant experience with the team.
The consultant was very professional…
The consultant was very professional and explained the products in line with my own requirements.
July 11, 2024
Reply from Insuranceline
Thank you for taking the time to leave us a positive review, Michael! We're so glad to hear you had a pleasant experience with the team.
Scott was absolutely amazing
Scott was absolutely amazing
Easy to talk to and understand
Made the process and experience great
July 8, 2024
Reply from Insuranceline
Thank you for taking the time to leave us a positive review, Rose! We're so glad to hear you had a pleasant experience with Scott.
The consultant was quick
The consultant was quick, efficient and explained everything easily.
July 3, 2024
Reply from Insuranceline
Thank you for taking the time to leave us a positive review! We're so glad to hear you had a pleasant experience with the team.
Fast and easy!
Knowledgeable and helpful service officers which had made the processing of my insurance application fast and easy.
July 1, 2024
Reply from Insuranceline
Thank you for taking the time to leave us a positive review, Joselito! We're so glad to hear you had a pleasant experience with the team.
Everything was explained to me.
July 1, 2024
Reply from Insuranceline
Thank you for taking the time to leave us a positive review, Cheryl. We're so glad to hear you had a pleasant experience with the team.
Very concerned about my policy.
To be honest I was very concerned, it took three weeks after my initial contact, with my calling every week, before Monica called me to sort everything out, which she did do in a very kind and patient manner.
June 11, 2024
Reply from Insuranceline
Thanks you for your kind words about Monica, we'll be sure to pass on your positive feedback. We'd like to apologise for the delay in your initial contact and will be sure to inform the team of this too.
Reply from Insuranceline
Thank you for taking the time to leave us a positive review, Malcolm. We're so glad to hear you had a pleasant experience with the team.
Get it right please
My father has passed away and we are having so much trouble with paperwork.Each time we ring and send the necessary paperwork ,then it’s something else.Communication is terrible.Also a different person each time we ring,telling us a different thing.It had been awful and still going on.
May 22, 2024
Unprompted review
Reply from Insuranceline
Hi Fay, we're so sorry to hear about your experience during such a difficult time, we've sent you a request for more information so we can look into this further. Alternatively, please contact our team directly on 13 77 87.
Reply from Insuranceline
Thank you for taking the time to leave us a positive review, Karley. We're so glad to hear you had a pleasant experience with the team.
Reply from Insuranceline
Thank you for your kind words, Dorairaju. We're so glad you have had a positive experience with our team.
Ronan was very helpful and explained…
Ronan was very helpful and explained everything so I could understand what he was offering me
April 23, 2024
Reply from Insuranceline
Thank you for taking the time to leave us a positive review, Kily! We're so glad to hear you had a pleasant experience with Ronan and will be sure to pass on your kind words.
Online services were very helpful and…
Online services were very helpful and inexpensive
April 23, 2024
Reply from Insuranceline
Thank you for taking the time to leave us a positive review, Maria. We're so glad to hear you had a pleasant experience with the team.
After applying online the guys called…
After applying online the guys called me the following day everything was explained to me to fine tune my cover to fit my personal preferences.
I have friends that also have income insurance through insurance line.
Thanks guys.👌
April 19, 2024
Reply from Insuranceline
Thank you for taking the time to leave us a positive review, Waylon. We're so glad to hear you had a pleasant experience with the team.
This is financial elder abuse and would…
This is financial elder abuse and would like to take this further. This needs to be stopped. This insurance company sits on their bottoms behind a desk and steals elderly`s monies without a refund from many years of payments from my elderly mum, with dementia, bank account. The family is contacting A current Affair soon if my mum does not get a refund.
April 12, 2024
Unprompted review
Reply from Insuranceline
We're so sorry to hear about your experience and we've sent you a request for further information so we can look into this further. Alternatively, please contact our team directly on 13 77 87.
I was notified about my insurance very…
I was notified about my insurance very clearly and understandable and was happy with the choice I was given.
March 15, 2024
hi there they were very helpful getting…
hi there they were very helpful getting my needs in order and get my policy organised
thankyou
March 4, 2024
The service was very respectful and…
The service was very respectful and helpful which I appreciate it very much. He called me back when I asked him to and also explained the product very well. Also I used you before and the experience I had when my parents past was great. Appreciate it.
March 5, 2024
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