Insuranceline Reviews 

632
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

My Husband passed away on the 13/6/2026 insurance line have been magnificent caring and quick to respond, I just wanted to thank them, they even sent flowers above and beyond.

Company replied

Rated 5 out of 5 stars

I've had myself & my wife covered for funeral expenses with Insuranceline for some time. Sadly, I had to submit a claim for my dear wife recently. One phone call with a very sympathetic employee gave... See more

Company replied

Rated 5 out of 5 stars

Mum was hospitalised after the news of her dad passing. She was able to submit the insurance claim for my grandfather, from her hospital bed, all she needed to do was email the death cert and identi... See more

Company replied

Rated 1 out of 5 stars

Running the old life insurance scam where once you get above 60, no matter how long you have been with them, your premiums go up exponentially every year. This means by the time you are old enough to... See more

Company replied

Company details

  1. Insurance Company
  2. Accident Insurance Company
  3. Disability Insurance Company
  4. Funeral Insurance Company
  5. Income Protection Insurance Company
  6. Life Insurance Agency

Written by the company

Insuranceline is proudly Australia's longest standing provider of funeral insurance. We believe in one simple philosophy: everyday Australians should have access to straightforward life insurance they can trust.

Roy Morgan Customer Satisfaction Award Winners - 2018

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

632 reviews

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Replied to 100% of negative reviews

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4.4

All reviews

(632)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

They were very polite and helpful BUT I…

They were very polite and helpful BUT I wasn’t happy that I lost over $3000 because my policy was cancelled, should have had a phone call NOT SMS messages. Where I live we have been having a lot of issues with NBN the internet and our phone lines.

October 14, 2025
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Reply from Insuranceline

Hi Sue, we're sorry to hear this. Cancelling a policy generally means the coverage will stop from the date the policy is cancelled. No further premium deductions will be made.
Also to keep in mind, there will not be a refund to any premiums paid prior to the cancellation of the policy.
We could like to discuss this feedback with your further, please call our Customer Service team directly on 1300 880 750 or through this online form https://www.insuranceline.com.au/contact-us.

Rated 5 out of 5 stars

Outstanding service

Outstanding service, very patient with us as we made the decision. My wife also has a policy with you, that was the deciding factor.

September 24, 2025
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Reply from Insuranceline

Thank you for taking the time so leave such lovely feedback! We'll be sure to pass your kind words along to the team.

Rated 4 out of 5 stars

Insurance line review

Most helpful informative agent .respectful of our needs .very patient and jovial to make the experience easy and enjoyable.

September 12, 2025
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Reply from Insuranceline

Thank you for taking the time so leave such lovely feedback, Richard. We'll be sure to pass your kind words along to the team.

Rated 5 out of 5 stars

friendly staff

September 1, 2025
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Reply from Insuranceline

Thank you for taking the time to leave this review, Belinda. We'll be sure to pass this along to the team.

Rated 5 out of 5 stars

Sympathetic, caring, efficient company.

I've had myself & my wife covered for funeral expenses with Insuranceline for some time. Sadly, I had to submit a claim for my dear wife recently. One phone call with a very sympathetic employee gave me all the information I needed to claim. Once I had the claim form, I supplied the relevant documents & the claim was processed quickly & efficiently. They even sent me a card & flowers. Recommend them unreservedly.

July 28, 2025
Unprompted review
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Reply from Insuranceline

Thank you for taking the time to leave us a positive review, Peter! We appreciate your kind words and we're so glad we could help during such a difficult time.

Rated 5 out of 5 stars

Superb service

On notifying the company of our mothers passing we received the following day a beautiful bunch of flowers and a condolance card.
The claim against her funeral plan was settled within two days.
An incredible and thoughtful service at a very difficult time, thank you

July 18, 2025
Unprompted review
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Reply from Insuranceline

Thank you for taking the time to leave us a positive review! We appreciate your kind words.

Rated 5 out of 5 stars

Easy access and completion online

Easy access and completion online. No need for further call back or connection on phone.

July 4, 2025
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Reply from Insuranceline

Thank you for taking the time to leave us a positive review, Ariston! We appreciate your kind words.

Rated 5 out of 5 stars

thank you for making things so easy

thank you for making things so easy. It only took me a matter of minutes to make use that we were covered and now I have peace of mind knowing everything will be looked after when the time comes.

March 24, 2025
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Reply from Insuranceline

Thank you for taking the time to leave us a positive review, Deborah! We appreciate your kind words.

Rated 1 out of 5 stars

Stay away please

I have been a funeral plan customer since 2003. Recently they were charging me $78 p/m now over the last 2 months, I have been charged $105.45! That is a $27 just whisked out of my bank with no explanation whatsoever. I have paid them over the course of my insurance with them, over $26000 for only a $15000 funeral payout. Do yourselves a favour and never sign up to these legal thieves. I am now to far into my insurance jury to cancel so now they have me by the proverble short and curlys. I feel held to ransom. Stay away please be warned ⚠️

March 13, 2025
Unprompted review
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Reply from Insuranceline

Hi Leanne, we're very sorry to hear about your experience. Our Customer Care Team would be more than happy to look into this for you. You can contact them on 1300 880 750. Alternatively, if you would like to send us your contact details via private message on Facebook, we will arrange for a member of the team to contact you and discuss your concerns further.

Rated 5 out of 5 stars

Claim and cod emailed Thursday funeral…

Claim and cod emailed Thursday funeral benefit was in my account Friday which allowed me to give my husband a beautiful farewell just as he deserved in the following days I recieved a beautiful bouquet of white flowers I was so impressed with insurance line response and very speedy service I know my kids won’t have a problem when it’s my turn

October 11, 2024
Unprompted review
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Reply from Insuranceline

Thank you for taking the time to leave us a positive review, Debbie! We appreciate your kind words and we're so glad we could help during such a difficult time.

Rated 2 out of 5 stars

you guy suck never got the paperwork…

you guy suck never got the paperwork and it sad that no one listens to what you have to say just want to take our money as for the funeral insurance is a rip off pay to much seen a simple funeral is about $4000 i've paid $12.500 for a $10.000 policy now i'm still paying $31 a month. Didn't get the paperwork for that either as long as you take my money

October 9, 2024
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Reply from Insuranceline

Hi Bella, we're very sorry to hear about your experience. Our Customer Care Team would be more than happy to look into this for you. You can contact them on 1300 880 750. Alternatively, if you would like to send us your contact details via Facebook private message, we will arrange for a member of the team to contact you and discuss your concerns further.

Rated 5 out of 5 stars

Just feel great that l am covered

Just feel great that l am covered

August 27, 2024
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Reply from Insuranceline

Thank you for taking the time to leave us a positive review! We appreciate your kind words and we're so glad to hear you had a pleasant experience with the team.

Rated 5 out of 5 stars

Love insurance line....

I have been with insurance line for many years now as I have funeral with you. That is why I have decided to do life insurance also. The gentleman that I spoke to was very helpful indeed and polite thank u. So my experience was awesome 👌

August 16, 2024
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Reply from Insuranceline

Thank you for taking the time to leave us a positive review, Debra! We appreciate your kind words and we're so glad to hear you had a pleasant experience with the team.

Rated 5 out of 5 stars

The service is very friendly and…

The service is very friendly and helpful. Very good easy interact with.

August 7, 2024
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Reply from Insuranceline

Thank you for taking the time to leave us a positive review, Miliakere! We appreciate your kind words and we're so glad to hear you had a pleasant experience with the team.

Rated 5 out of 5 stars

Funeral Insurance Support

It was very helpful and I'm very happy to be with this Funeral Insurance for myself and my husband. I would recommend this Insuranceline company to other family and friends. Thank you 😊

August 5, 2024
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Reply from Insuranceline

Thank you for taking the time to leave us such a thoughtful positive review, Leonie! We appreciate your kind words and we're so glad to hear you had a pleasant experience with the team.

Rated 5 out of 5 stars

Impression of Funeral Insurance sales experience

I have been wanting to apply for a funeral Insurance plan for myself for sometime but No insurance companies I have looked at gave me any feeling their Honesty Integrity or their professionalism. When I spoke with Danial your funeral insurance salesman the conversation was an extremely informative, easy to understand & grasp the pro's & con's & the easy transitions that are to possibly involved for myself (the policy recipient. Any doubts, misunderstandings, fears or what Questions & or ANY Informations or the lack of. Your man Danial was by far much more than a mere sales person. Danial made the entire experience easy to understand & comprehend about everything & more that i wanted to know. I easily without having to ask now know & I am very satisfied by far with with our conversation. I can say to you with 100% assurance that I will be bringing my business to Danial for any & all future insurance needs I may have , my business will be going to his company of employment & I will also be totally recommending him as the go to person regarding any i.nsurances &/or product anyone I know that needs anything you supply who needs a quick honest reliable full sales experience.. Thankyou for the your total & unequalled service your entire appointment was of a high & pleasurable professional experience. Sincerely M.J.Tayor. ~PS~ My apologies if I seemed overly praise full. I WAS Overwhelmingly PLEASED & SATISFIED WITH ENTIRE EXPERIENCE. Thankyou Goodnight.

July 15, 2024
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Reply from Insuranceline

Thank you for taking the time to leave us such a thoughtful positive review, Mark! We appreciate your kind words and we're so glad to hear you had a pleasant experience with the team.

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