InsureandGo Australia Reviews 1,339

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,080 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the pricing to be very reasonable and competitive, especially when compared to other providers, and appreciate the ability to customize their coverage options to suit their specific needs. The website is frequently praised for being easy to navigate, professional, and user-friendly, making the purchasing process streamlined and simple to understand. Many people have used the company multiple times, highlighting the excellent service, helpful staff, and the ease with which claims are handled, often being settled quickly and efficiently. However, some customers also noted issues with the claims process, experiencing delays in payment or having claims denied due to specific conditions not being clearly communicated. A few other people also felt that the premium could increase unexpectedly or that the online account login was problematic.

What people talk about most

Price

Clients share positive opinions on price, with many reviewers finding the costs very affordable and... See more

User experience

Customers report positive experiences with the user experience, often describing it as easy to navigate,... See more

Service

Reviewers mention positive feedback about service, consistently describing it as excellent, helpful, and... See more

Website

People report positive experiences with the website, finding it very easy to use and navigate. Customers... See more

Claim

Customers consistently note ambiguous experiences with claim, with some reviewers reporting quick and easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always a fair price and easy to arrange cover. As we navigate maturing, occasionally a new medical problem presents. Insure and Go make it seamless to add these medical situations to any policy and... See more

Rated 5 out of 5 stars

Easy straight forward application. Coverage good with great optional extras. Price very reasonable and insure older people without extra payment. Choose your excess is a great feature. Never made a... See more

Rated 5 out of 5 stars

Stress free experience with sensible step by step process and reasonable premiums. We feel the risk assessment they do for seniors is in line with today’s wellness & capabilities for older folks. Ot... See more

Rated 5 out of 5 stars

I like to feel as free and comfortable when I travel as when I'm home and riding my motorbike is one of those freedoms I enjoy. There are not that many motorbikers who travel the world and run in... See more


Company details

  1. Travel Insurance Company

Written by the company

Award-winning travel insurance provider with over 2 million Aussie travellers covered so far. Quick Online Purchase — 3 Tiers Of Cover Available, Quick & Easy Online Claims Process, 24 hr Emergency Assistance. 3 Cover Levels Available. Cover up to Age of 100. Easy Claims Process!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Quotes have been very easy to obtain…

Quotes have been very easy to obtain and in the majority of times we have needed travel insurance a competitive price has been obtained from Insure and Go.
Over the years we have had two or three minor claims and they have been settled easily and quickly.
Based on our experience to date we are happy to recommend them.

March 24, 2026
Rated 5 out of 5 stars

Humans there to help

I have used Insure and Go several times for covering my travel needs. They are always very competitive pricewise, but are also easy to deal with.Very straightforward quoting procedure, and quite responsive ( yes speaking to a human) when I made an error in my choice of country😂😂

March 21, 2026
Rated 5 out of 5 stars

First choice

InsureandGo has always been my first choice. It is easy and efficient to book, they keep it simple and very affordable. When I called up regarding a question, they had great customer service

March 23, 2026
Rated 4 out of 5 stars

Simple enough to organise policy

Simple enough to organise policy; I guess it’s simple enough for an insurance company to take money. The test is what happens if something triggers a claim. Pretty pointless doing reviews until then (hopefully not required!).

March 20, 2026

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