Insure My Van Reviews 

78
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff's exceptional helpfulness, professionalism, and friendly demeanor, making interactions pleasant and efficient. Many people appreciate the ease and speed of the service, noting how quickly and smoothly processes like insurance transfers are handled. Reviewers also often mention finding affordable rates, indicating good value for money. However, some customers also noted issues with customer service, describing agents as rude, interrupting, or showing a lack of interest. Additionally, a few people experienced problems like receiving incorrect information, quotes that excluded fees, or difficulties transferring insurance, leading to frustration and extra effort.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service, often highlighting the promptness and professionalism of the... See more

Customer service

People report ambiguous experiences with customer service, with many praising the helpfulness and... See more

Price

Clients share positive opinions on price, with many reviewers highlighting that the company offers fast and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I didn't have to wait 5 million years for a human being to answer the phone. The quote I got was substantially better than the competition, which leads me to believe that the last crowd ripped me off... See more

Rated 5 out of 5 stars

Insure my van is a very reputable company when looking for affordable motor insurance. Robert guided me through all the processes and couldn't have been more efficient and helpful.

Rated 5 out of 5 stars

The speed and efficiency of the service especially Lauren Moloney professionalism. Keep up the good work well done. Will be a repeat customer. Many thanks Brendan Keenan

Rated 5 out of 5 stars

What made my experience great was dealing with Lauren Moloney, she was very helpful from start to finish while dealing with her, she was so polite and explained everything clearly to me and there was... See more


Company details

  1. Commercial Insurance Company
  2. Business Insurance Company
  3. Insurance Agency
  4. Insurance Broker
  5. Insurance Company
  6. Liability Insurance Company

Written by the company

Insure My Van delivers low-cost, high-quality cheap van insurance, commercial vehicle insurance, fleet insurance and public liability insurance for your trade or business. As Ireland’s leading van insurance broker, we have negotiated exceptional rates with underwriters and we pass those van insurance savings onto YOU. Getting a quote is quick & easy and can save you money. Whether you drive just one van, operate a whole fleet, or need public liability insurance, contact Insure My Van today and get the best commercial insurance on the market.


Contact info

4.2

Great

TrustScore 4 out of 5

78 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(78)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Insurance quote

First time with insure my van and i have to say was a good move for me. Was talking to Adam, sound lad that couldnt do enough for me, everything was a breeze with him. All sorted quickly and was best price on the market

December 19, 2025
Unprompted review
Rated 1 out of 5 stars

Thats worse company in Ireland

Thats worse company in Ireland, for refund money you have to wait ages, but where they charge you , they took your money straight away.
Never ever recommend that company.......
Very bad customer service

December 9, 2025
Unprompted review
Insure My Van logo

Reply from Insure My Van

We’re truly disappointed to hear about your recent experience and the unpleasant interaction you had. Please contact us privately so we can gather your details and investigate the matter further. This is certainly not the standard of service we aim to provide our customers, and we’d like the opportunity to make things right.

InsureMyVan Team
dkidd@insuremyvan.ie

Rated 5 out of 5 stars

Query

I took out van insurance with insuremyvan.ie in June 2025. They were very professional and overall I got a really good quote considering I had no ‘no claims bonus’…
I had a query about my policy and contacted insuremyvan.ie today. Emma Maguire contacted me back promptly and clarified what I needed to know… thanks Emma. I highly recommend this insurance company for your van! 🌟 🌟 🌟 🌟 🌟

November 28, 2025
Unprompted review
Rated 1 out of 5 stars

Extremely rude

Maybe these guys should follow a course on how to be polite to ( potential ) customers. Pure rudeness and no respect for the people who are / would be paying their salary. If your not a potential customer they just hang up. I would never do business with them.

November 14, 2025
Unprompted review
Rated 1 out of 5 stars

Rude with dodgy practices

I’ve called them a couple of times and was met with a consistently poor attitude. The agents were quite rude — interrupting me mid-sentence while I was answering their questions, and showing zero interest in actually understanding the insurance situation. On top of that, their practices seem questionable. They listed someone as the main driver despite me clearly stating this person is the company owner and will not be driving the vehicle. That’s not just a mistake — it’s carelessness.

I’m gladly paying €200 more to go with an insurer I can actually trust.

October 21, 2025
Unprompted review
Insure My Van logo

Reply from Insure My Van

Hi Maxime,

Can you please share your contact details with us privately via email so that we can investigate this further?

Thanks,

InsureMyVan Service Team
info@insuremyvan.ie

Rated 1 out of 5 stars

When is a quote not a quote?

Spoke to a renewal agent at insuremyvan.ie and was given a quote. Agreed I'd proceed and call back one week later, they phoned during the week several times and I reiterated I'd renew on day before renewal date and confirmedthe premium again.

So it came to pay and was told it was a much higher amount of +22%, obviously I objected and asked them to check their records. They came back saying the quote excluded broker fee and apologised but said the higher amount was to be paid.

I declined and went elsewhere. They have no complaints procedure on their website, but I will find a way and if they don't recognise their mistake I'll take the matter to the insurance ombudsman.

August 7, 2025
Unprompted review
Rated 2 out of 5 stars

Spent time filling in online quote…

Spent time filling in online quote form. I was told someone would contact me the next day. Never happened. Waited another few days and then sent an email. Was not answered. Waited another day -- but no answer. Obviously they do not want my custom or money. Fine -- move on to the next firm.

August 27, 2024
Unprompted review

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