Insure Your Paws Reviews 2,154

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 196 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent value for money, noting that the prices are very reasonable for the level of coverage provided. Many people found the website easy to navigate and the process of setting up a new policy straightforward, often taking only a few minutes. However, some people were dissatisfied with the claims process, describing it as slow and frustrating, with issues around communication and delays in payment. Conversely, a few other people also felt that their claims were handled efficiently and paid out promptly.

What people talk about most

Price

Reviewers mention positive feedback about price. Many customers found the prices to be competitive,... See more

User experience

People report positive experiences with the user experience. Customers consistently describe the application... See more

Claim

Reviewers highlight ambiguous aspects of claim. Many customers report slow and frustrating claim processes,... See more

Website

Consumers find the website to be user-friendly and easy to navigate, with many praising the straightforward... See more

Service

Customers had ambiguous experiences with service. Many reviewers praised the service, highlighting great... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent cover with some additions. My dog is four this year and I've had to change policies due to unreasonably high renewal prices. In those cases the cover was not great, so I'm learning I also ne... See more

Company replied

Rated 4 out of 5 stars

Whilst it is too early to say whether or not Insure Your Paws will prove to be a reliable Insurer, what I can say without question, is that the cost of their premiums for a comparable degree of cover,... See more

Company replied

Rated 4 out of 5 stars

I've had insurance with them for over 5 years. Now that I've come to a claim, it's an extremely slow and frustrating process which has been ongoing for 3 months. They respond to my email... See more

Company replied

Rated 5 out of 5 stars

Straight forward site, easy site to use and neogiate. Pet insurance sorted in a matter of minutes, clear answer to any questions I had and also one of the few companies not looking to ask for a ridic... See more

Company replied


Company details

  1. Pet Insurance Company

About Insure Your Paws

Written by the company

Insure Your Paws is part of Cover-More Blue Insurance Services, which is part of the Zurich Insurance Group. But we’re not just insurance experts, we are pet owners too.

Our lifetime cover is rated 5 stars by Defaqto*, so you know you are in great hands when purchasing a pet insurance policy from Insure Your Paws.

You can choose from a range of cover levels to suit your pets needs and your budget, giving you the confidence knowing you’re covered in the event of an emergency.

Access to our 24/7 Veterinary Careline, Assist Your Paws:

Our 24/7 veterinary careline is available to all customers from the comfort of your own home. Whether you are dealing with the unexpected, or simply need some reassurance, one of our caring UK RCVS registered vet nurses will be on hand to help. You can make as many calls as you need. What’s more, it doesn’t count as a claim.

• General health advice
• Feeding and nutrition
• Parasites (including fleas and worms)
• Behavioural and training advice
• Vaccinations
• Pregnancy and birth

Online Claims:

You can register your claim online through your customer portal. Additionally, we can also pay vets directly.

*5 star rating applies to our £5,000 Lifetime Cover

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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Rated 5 out of 5 stars

Great service

Great service, good cover and prompt payment

June 17, 2025
Insure Your Paws logo

Reply from Insure Your Paws

Hi Diane,
We’re so happy you had a great experience with us. It’s always great to hear when things go well—we’ll keep doing all we can to make sure that continues.
Kind regards,
Temi.

Rated 2 out of 5 stars

The final price was ok but only after I…

The final price was ok but only after I cancelled the renewal and started again with the same cover. The two prices were £65 different.

December 10, 2025
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Reply from Insure Your Paws

Hi,
I appreciate your candid feedback. This has been noted and will be passed on to our team.
Kind regards,
Temi.

Rated 5 out of 5 stars

insure your paws

Great insurance company to deal with. Glad I chose insure your paws from the start when I got my pet.

April 8, 2025
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Reply from Insure Your Paws

Hi Hannah,

Wow, thank you! We’re so happy you had a great experience with us. It’s always great to hear when things go well—we’ll keep doing all we can to make sure that continues.

Kind regards,
Dominik

Rated 5 out of 5 stars

Very easy to navigate

Very easy to navigate

December 9, 2025
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Reply from Insure Your Paws

Hi

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards,
Zuzanna

Rated 5 out of 5 stars

Great value for money…

This company offers great value for money.
A simple online questionnaire to fill in, explains everything you need to know and details are given for each option to choose from.

December 7, 2025
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Reply from Insure Your Paws

Hi Heather,

Thanks so much for your review. We're glad, you had a positive experience. It means a lot to us to know we were able to meet your expectations. We'll keep doing our best to make every experience just as positive.

Kind regards,
Temi.

Rated 5 out of 5 stars

Clear explanations & analysis of cover…

Clear explanations & analysis of cover details. Offered various options. Business like and friendly. Reasonably priced.

December 4, 2025
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Reply from Insure Your Paws

Hi Lesley,
Thank you for taking the time to share your feedback! We know your time is valuable, so hearing that you had a good experience and took the time to let us know is very much appreciated.
Your message will absolutely be passed along to our staff. It’s the kind of feedback that keeps us motivated.
Kind regards,
Temi.

Rated 5 out of 5 stars
Insure Your Paws logo

Reply from Insure Your Paws

Hi Richard,

We're happy to hear that everything was easy for you. Thank you for your positive feedback; we appreciate it.

Kind regards,
Dominik

Rated 5 out of 5 stars

Excellent cover for very competitive price.

Found on compare the market website, excellent quote for fantastic cover.

October 21, 2025
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Reply from Insure Your Paws

Hi Glenn,

Thanks so much for your kind words! We're thrilled you had a great experience. It means a lot to us to know we were able to meet your expectations. We'll keep doing our best to make every experience just as positive.

Kind Regards,
Zainab.

Rated 5 out of 5 stars

Easy

Very easy to complete

November 28, 2025
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Reply from Insure Your Paws

Dear Kerri,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

Rated 5 out of 5 stars

Very easy to set up great customer…

Very easy to set up great customer service

November 26, 2025
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Reply from Insure Your Paws

Hi Susan,
This made our day—thank you for taking the time to share your feedback! We know your time is valuable, so hearing that you had a good experience and took the time to let us know truly means the world.
Kind regards,
Dean.

Rated 5 out of 5 stars

Simple ,easy to set up and easy to fill…

Simple ,easy to set up and easy to fill in the insurance forms.

November 25, 2025
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Reply from Insure Your Paws

Hi Helena,

We're smiling over here—thanks for your thoughtful review!
It’s feedback like this that lifts the whole team. We’re so glad we could make your experience a good one.

Kind Regards,
Victoria

Rated 5 out of 5 stars

Excellent cover for a fantastic price

Excellent cover for a fantastic price. Website very user friendly and easy to navigate. Very smooth transaction with no issues. 5 Stars!

November 25, 2025
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Reply from Insure Your Paws

Hi Mark,

Really appreciate this! It’s always a pleasure to hear we’re doing things right. We put a lot of care into our work, so hearing that it’s making a difference is incredibly rewarding.

Kimd Regards,
Victoria

Rated 5 out of 5 stars

Helpful

Helpful
Lady.

November 25, 2025
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Reply from Insure Your Paws

Hi Eirwyn,

We appreciate the encouragement—it goes a long way. Thanks! A little positivity makes a big impact on our team, and your words absolutely made a difference today.

Kind Regards,
Victoria

Rated 5 out of 5 stars

Very helpful staff when setting up this…

Very helpful staff when setting up this new policy

November 21, 2025
Insure Your Paws logo

Reply from Insure Your Paws

Hi Jan,

Grateful for your feedback! We’ll be sure to share this with the team. Your message will absolutely be passed along—it’s the kind of feedback that keeps us going and reminds us why we do what we do.

Kind Regards,
Victoria

Rated 5 out of 5 stars

Needed to add another pet to have group…

Needed to add another pet to have group insured and found it pretty simple but page loads were pretty slow. Otherwise, great. And good price.

November 18, 2025
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Reply from Insure Your Paws

Hi Trevor

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards,
Zuzanna

Rated 5 out of 5 stars

Great price

Great price, which is important in todays' market .Easy to navigate through and straightforward.

November 15, 2025
Insure Your Paws logo

Reply from Insure Your Paws

Hi Shauna

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards,
Zuzanna

Rated 5 out of 5 stars

Competitive pricing

Competitive pricing. Easy to purchase.

November 15, 2025
Insure Your Paws logo

Reply from Insure Your Paws

Hi Michael,
Big thanks for your kind review. It’s customers like you who keep us going! Your support doesn’t just make us smile—it helps shape how we grow and improve. Thanks for being part of the journey.
Kind regards,
Dean.

Rated 5 out of 5 stars
Insure Your Paws logo

Reply from Insure Your Paws

Hi Lucy,
We’re so glad to hear that! Every bit of encouragement helps us keep pushing to improve and deliver the best service we can. Your support truly means a lot to us.
Kind regards,
Dean.

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