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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease of obtaining quotes and setting up coverage. Many people appreciate the fair pricing and the straightforward approach to insurance. Reviewers frequently mention the quick response times to inquiries and the helpful, professional staff who provide clear and understandable advice. Consumers are particularly satisfied with the refund process, noting that it is rapid, hassle-free, and often pro-rata for unused policy time, with no hidden fees or penalties. The staff's patience and understanding during difficult times are also frequently commended.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the superb level of service,... See more

Refund

People report positive experiences with refund. Customers consistently praise the quick and easy refund... See more

Staff

Consumers find staff to be positive. Reviewers consistently praise the team, especially Rob, for being... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the quick turnaround... See more

Price

Users describe positive interactions with price, finding policies to be very reasonable and offering great... See more

Based on these reviews

Rated 5 out of 5 stars

We insured my late mother's house while the sale was going through. Her usual company would not provide unoccupied house insurance and Insuristic were excellent at coming up with a flexible policy w... See more

Company replied

Rated 5 out of 5 stars

We needed insurance for an empty property awaiting grant of probate. Insuristic have been an absolute pleasure to deal with. They have a simplistic approach to insurance that is very refreshing. I str... See more

Company replied

Rated 5 out of 5 stars

I hadn’t realised this type of specialist insurance had existed until I was referred by a friend in the insurance industry, as I approached the sale of my Father’s home after his death. Very easy to s... See more

Company replied

Rated 5 out of 5 stars

I bought insurance for an empty property some distance away. There were no onerous requirements on me and I got well thought out cover at a great price. Best of all, if you need it, you can get a refu... See more

Company replied


Company details

  1. Insurance Broker

Written by the company

Insuristic is a digital first insurance broker. This means most of our products can be easily purchased online. We make insurance less complicated and tailored to your needs. Which gives you the confidence that your insurance should respond if you need it to. What's more, there are no hidden costs. We don't take big commission from our insurers nor do we charge you fees. This means we don't charge you to receive, change or cancel your insurance policy. We are committed to transparency. We tell you what we earn up front in our terms of business agreement, which we provide when you get a quote from us.


Contact info

4.8

Excellent

TrustScore 5 out of 5

119 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Practical empty property insurance

I bought insurance for an empty property some distance away. There were no onerous requirements on me and I got well thought out cover at a great price. Best of all, if you need it, you can get a refund for the remaining time at any point.

March 30, 2026
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Reply from Insuristic

Thanks for taking the time to leave a review Kevin, and we're pleased you liked our policy. All the best, The Insuristic Team.

Rated 5 out of 5 stars

Great to deal with.

Great to deal with.
Supporting my insurance needs and quick turnaround times for refund.

March 17, 2026
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Reply from Insuristic

Thanks for your review Ian, and it's great to hear you liked our service. All the best, The Insuristic Team.

Rated 5 out of 5 stars

We were worried after a nightmare…

We were worried after a nightmare tenant left, owing us a small fortune, that the house would be empty until we could sell it. The insurance took a weight off our mind, until the the sale completed. Thank you for good service and prompt repayment of unused time on the policy. Thank you again.

March 24, 2026
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Reply from Insuristic

Hi Chris, thank you for your review and pleased we took a weight off your mind. All the best, The Insuristic Team.

Rated 5 out of 5 stars

Couldn’t have asked for better service

Couldn’t have asked for better service. Quick, simple, easy to understand. Wish I had found them sooner!

March 27, 2026
Unprompted review
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Reply from Insuristic

Thank you for your review Tiffany, and pleased you liked our service. All the best, the Insuristic Team

Rated 5 out of 5 stars

Unoccupied property insurance with excellent service.

We insured my late mother's house while the sale was going through. Her usual company would not provide unoccupied house insurance and Insuristic were excellent at coming up with a flexible policy with conditions that were much less onerous than other companies.

When we sold the house they gave us a pro-rata refund with no cancellation charges. This was paid within an hour of me requesting cancellation. A superb level of service. A highly recommended company.

March 31, 2026
Unprompted review
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Reply from Insuristic

Thank you for taking the time to write this review, and we are pleased you liked our service. All the best, The Insuristic Team.

Rated 5 out of 5 stars

I purchased an empty home insurance…

I purchased an empty home insurance policy from Insuristic and had a great experience. The process was simple and straightforward, and I was able to get exactly what I needed—a short-term policy for 6 months.

One of the best features is the flexibility to cancel at any time, which gave me added peace of mind. I also received prompt and helpful responses to my questions, making it much easier to make a decision.

Overall, a great place to buy home insurance. I would definitely recommend Insuristic to others.

March 17, 2026
Unprompted review
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Reply from Insuristic

Thank you for your lovely review Kumar, and we are pleased you liked our service. All the best, the Insuristic Team.

Rated 5 out of 5 stars

Probate/empty property insurance

We used Insuristic to cover
our mum's property following her death when the existing insurance company were not prepared to insure an empty property.
We found them very efficient and the conditions of the cover were not as prohibitive as some other companies we looked at.
When the property was sold we got a pro rata refund of the premium paid with no cancellation fee

March 10, 2026
Unprompted review
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Reply from Insuristic

Hi Sally, thank you for your lovely review. We are pleased you liked our policy and service. All the best, the Insuristic Team.

Rated 1 out of 5 stars

Insured an empty property

Insured an empty property

A pipe burst in the attic over the Xmas break

Claim not upheld due to small print stating I needed to have someone check the property every 7 days (which I did) but was required to take pictures of the outside and inside and log entry and exit times of the empty property

I’m sure if I’d done the above there would have been an additional clause to stop the claim.

Save your money

February 17, 2026
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Reply from Insuristic

Hi Brett,

We are sorry to hear of your dissatisfaction following the rejection of your claim. But we must clarify the facts regarding the "small print" you mentioned for the benefit of our other customers.

Insuristic prides itself on transparency. Our unoccupied property policies are designed to be easy to understand and comply with, but like most unoccupied property insurance policies, they require evidence of inspection to remain valid.

In this case, the insurer declined the claim because you couldn't evidence the 14-day inspection requirement had been complied with, which is a condition of cover.

To ensure our customers are fully aware of these duties before they buy, we provide multiple clear notifications:

DEDICATED WEBSITE GUIDANCE: We have a specific section on our website titled "Insuristic’s Insurance Inspection Requirements". It clearly states that properties must be inspected once every 14 days and explains exactly how to stay compliant.

SIMPLE PHOTO EVIDENCE: Unlike many insurers who require formal written reports, we only ask for one photo of the front of the property and one inside to confirm entry, which should be shared with our underwriters in the event of a claim. This approach makes it easy to demonstrate compliance with the inspection condition to ensure a smooth claims process.

YOUR DECLARATION: During your online application, you specifically answered ‘Yes’ to the question: "Is someone able to visually inspect the property at least every 14 days?". This was then confirmed in your Statement of Fact.

INSURANCE SCHEDULE: The 14-Day Inspection Clause is printed on page 2 of both your quotation and policy schedules in a large, legible font.

Insuristic has done everything we can reasonably do to ensure that our customers are aware of this condition.

There is no small print; our guidance is designed to be clear so that our clients are not caught out when they come to claim.

The Insuristic Team

Rated 5 out of 5 stars

Found this useful when house unoccupied…

Found this useful when house unoccupied for indeterminate period. Liked the proportionate refund promptly given.

February 12, 2026
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Reply from Insuristic

Thanks for your review Gareth. There aren't many insurance brokers with such a generous refund policy. All the best, The Insuristic Team.

Rated 5 out of 5 stars

Website is clear and unambiguous

Website is clear and unambiguous, unlike other Companies who advertise Probate Insurance,
Questions on the application form were sensible and. crucially, were directed at Executors of the Estate.
Highly recommended.

February 13, 2026
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Reply from Insuristic

Thank you for your review John, and for your feedback. We're pleased we made things easy. All the best, the Insuristic Team

Rated 5 out of 5 stars

Rob was brilliant

Rob was brilliant, really helpful throughout process. Well done and thank-you!

February 9, 2026
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Reply from Insuristic

That's great to hear, and thank you for your feedback. All the best, the Insuristic team

Rated 5 out of 5 stars

Efficient & Helpful Insurance

Such a find! Specialist insurance company who know what they are talking about re. policies for unoccupied properties in probate. Quick response to enquiry. Easy to communicate with - email and phone calls. Very competitive policy prices with different levels of cover. Outstrips all the other insurance companies I tried. Excellent advice and service and easy to arrange insurance. Highly, highly recommend.

February 4, 2026
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Reply from Insuristic

Thank you for your lovely review Jane, and we are so pleased we made the process so easy for you. Thanks again, the Insuristic Team.

Rated 5 out of 5 stars

Very clear and simple. No cancellation fees.

Very clear information provided to make an informed decision for peace of mind. Responded quickly to queries. Great service to insure unoccupied property with no cancellation fees and full pro-rata refund.
Very happy with service received.

February 6, 2026
Unprompted review
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Reply from Insuristic

Hi Liz, we appreciate you taking the time to leave us a review. It is great to hear you liked our content, product and service. Thank you and all the best, the Insuristic Team

Rated 5 out of 5 stars

great price and great communication

great price and great communication, luckily I didn't need to make a claim but they offered a great service and I would use again

January 15, 2026
Unprompted review
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Reply from Insuristic

Hi Shaun, thanks for your review, and we are pleased you liked our service. All the best, the Insuristic team.

Rated 5 out of 5 stars

Excellent products and service

Excellent products and service. Enquiries answered and documentation issued very quickly.

February 5, 2026
Unprompted review
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Reply from Insuristic

Thank you for your review Andrew, and pleased you liked our products and service. All the best, the Insuristic team.

Rated 5 out of 5 stars

It is fast and simple with competitive cost.

I needed urgent inurance and found Insuristic in a research. I found the application clear and simple, was able to insure all conditions needed at a lower cost then expected. I had some enquires after and sent it in an email. It was answered right away and dealt with in a very polite and professional manner. Thank you.

January 20, 2026
Unprompted review
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Reply from Insuristic

Hi Lilia, thank you for your review, and we are so pleased you liked our service. All the best, the Insuristic Team

Rated 5 out of 5 stars

Rob was very knowledgeable…

Rob was very knowledgeable and quick to respond to any queries I had especially at a difficult time losing my mother suddenly. Clear and very informative website. I'm sure I made the right decision and hopefully I will not need to use it but at least the home is covered.

January 15, 2026
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Reply from Insuristic

Hi Tracy, thank you for your review, and we are pleased you liked Rob's service. If you do need to use your insurance, don't worry, our underwriters' claims number is on your schedule, contactable 24 hours a day, 365 days a year. All the best, the Insuristic Team.

Rated 5 out of 5 stars

I needed empty property insurance while…

I needed empty property insurance while waiting for a property sale to complete. In the end it completed much sooner than expected and only a short time after purchasing the policy. Refunded me immediately and only charged for the days used with no penalty. Can't ask for much better service and fair pricing than that. Overall experience was excellent throughout the whole process.

January 23, 2026
Unprompted review
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Reply from Insuristic

Thank you for your review Adrian, and we are pleased you liked our fair approach to cancellations. All the best, the Insuristic Team

Rated 5 out of 5 stars

5 Star

Easy to follow and efficient process. Rob was very helpful and as my sale went through prior to the end of the term insured, I was refunded the remainder! Excellent service.

January 7, 2026
Unprompted review
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Reply from Insuristic

Thanks for your review Jean, and we are pleased you liked our service. All the best, the Insuristic team

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