Insuristic Reviews 

163
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 72 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently mention that the dedicated staff is exceptionally helpful, highly responsive, and provides clear, professional guidance during difficult situations. Consumers consistently appreciate the smooth and efficient process starting from the initial quotation all the way to final policy signup. Some reviewers were happy with the remarkably quick and straightforward refund process when policies were cancelled early following successful property sales. People also noted that the overall pricing is very reasonable and competitive compared to other specialized insurance options currently available. Reviewers emphasize that the coverage terms are flexible, practical, and easy to navigate without any unnecessary administrative complications.

What people talk about most

Service

Clients share satisfaction on service, frequently highlighting the quick response times and straightforward... See more

Refund

Reviewers mention positive feedback about refund, highlighting that consumers receive prompt pro-rata... See more

Response time

Customers consistently note positive experiences with response time, highlighting excellent communication and... See more

Staff

People report positive experiences with staff, frequently highlighting excellent communication and quick... See more

Price

Customers expressed satisfaction and appreciation regarding the reasonable cost and competitive pricing.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had to deal with father's death and the closing down of his estate which involved looking after an empty house for 6 months till it was sold. insuristic made insuring the empty property a breeze and R... See more

Company replied

Rated 5 out of 5 stars

Excellent provider for unoccupied house insurance. Used following a death in the family and whilst probate and sale of property was going through. No fuss, easy process and reasonable cost. Even bette... See more

Company replied

Rated 5 out of 5 stars

This was the easiest part about dealing with a probate situation. Insuristic was super responsive, professional and helpful. Rob made a difficult situation possible; we needed to insure an empty house... See more

Company replied

Rated 5 out of 5 stars

I hadn’t realised this type of specialist insurance had existed until I was referred by a friend in the insurance industry, as I approached the sale of my Father’s home after his death. Very easy to s... See more

Company replied


Company details

  1. Insurance Broker

Written by the company

Insuristic is a digital first insurance broker. This means most of our products can be easily purchased online. We make insurance less complicated and tailored to your needs. Which gives you the confidence that your insurance should respond if you need it to. What's more, there are no hidden costs. We don't take big commission from our insurers nor do we charge you fees. This means we don't charge you to receive, change or cancel your insurance policy. We are committed to transparency. We tell you what we earn up front in our terms of business agreement, which we provide when you get a quote from us.


Contact info

4.9

Excellent

TrustScore 5 out of 5

163 reviews

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4.9

All reviews

(163)

70 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful website, great support and exactly the policy I needed

Until I found the Insuristic website, getting the proper insurance to cover my unoccupied property during probate was a bit of a nightmare. The cover levels and policy conditions seemed inconsistent, wrapped up in jargon, and many were extremely basic.

So I found the Insuristic website really helpful - it's very clearly written and explains all the options (and pitfalls) of insuring through the probate period. Then, when I contacted them with a couple of queries, they responded quickly with clear explanations.

Having compared the types and levels of cover with quotes from other insurers, I found that the policy was perfect for my needs and bought it.

Ultimately, I suppose you never truly know how good it all is until you actually need to make a claim. This is the same with any insurer. But given the experience so far, Insuristic seem to be the sort of company that takes pride in its specialism and genuinely wants to help people make the right choices at a difficult time. Hopefully, I never need to call on them, but I've got a good feeling they will be there should I need them.

Update on 07/04/2026. The property has now been sold. I found the inspection requirements really straightforward and easy to comply with (a visit and 2 photos every 30 days). When I cancelled the insurance after selling the property, I received a pro-rated, commission-free refund on the same day I notified them. What more could you ask for?

September 15, 2025
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Reply from Insuristic

Hi Paul, thank you so much for taking the time to update your review — it really does mean a lot to us.
It's great to hear you found our policy easy to understand and comply with. We designed our policy specifically to make insurance easier for personal representatives whilst also helping to protect their liability. We are pleased that your experience of insuring with Insuristic matched that. Great news that the sale has been completed, and we wish you all the best for the future, the Insuristic Team.

Rated 5 out of 5 stars

Simple, friendly and honest

As administrator of my brother's estate, I needed to arrange unoccupied property insurance. Insuristic made the process extremely simple and the insurance was set up very quickly.
After the house was sold, I cancelled the policy as advised and was pleasantly surprised with the efficiency of the process - it just took a single email from me and it was cancelled the same day.
Furthermore, not only did they not charge a cancellation fee, I received a refund for the remaining time on the policy. I don't know if this is usual with this type of insurance, but it was a welcome surprise to me.
Based on my experience with Insuristic, I can wholeheartedly recommend them.

September 19, 2025
Unprompted review
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Reply from Insuristic

Thank you for your lovely review, Chris. You're right; our approach to cancellations is pretty unique. Most of our competitors charge a cancellation fee and may not always provide a refund for short-term cover. All the best.

Rated 5 out of 5 stars

Executor Empty House Insurance

The process of arranging appropriate insurance cover for an empty house as an executor was incredibly smooth and quick with Insuristic. It was all sorted in under half an hour and all the personnel I had contact with were extremely helpful, and empathetic about my difficulty in sourcing appropriate insurance cover for my deceased mother's property. I would highly
recommend using them.

August 29, 2025
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Reply from Insuristic

Thank you for your lovely review, and we are pleased we made the process easy. All the best.

Rated 5 out of 5 stars

Helpful service at a diffult time

As executor of my late mother's property I needed to take out insurance for her house while it stood empty prior to being sold under probate. Insuristic made the whole process very quick and easy, including preparing a renewal quote/policy when it was needed.
They were also helpful and proactive in reminding me to prepare the house for the winter months. The cost of the policy was very reasonable, and the fact that there was a pro-rata refund when the house sold prior to the end of the insurance term was an additional bonus. I found them very friendly and easy to deal with. Many thanks!

September 5, 2025
Unprompted review
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Reply from Insuristic

Thank you for your lovely review, JL, and we are pleased we were able to make the process easy. All the best.

Rated 5 out of 5 stars

Brilliant Service

Very easy to obtain a quote and then set up cover. When I needed to cancel the policy due to the house being sold it was very easy to contact Rob, who dealt with my query in a quick, efficient and friendly manner. There are no cancellation fees and a full pro-rata refund was issued. I would recommend using Insuristic.

August 27, 2025
Unprompted review
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Reply from Insuristic

Thank you for your review Kerry, and we are pleased you liked our service. All the best.

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with , Rob Faulkner is great ! - Really helpful and easy to deal with , nothing was too much trouble. Thank you ! :)

August 26, 2025
Unprompted review
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Reply from Insuristic

Thank you for your review Ian, and we are so pleased you liked Rob's service. All the best.

Rated 5 out of 5 stars

Insurance for unoccupied house during probate

Very simple process to obtain quotation and to incept cover. Full refund when cover is no longer needed and 30 day inspection requirement also make life easier.

August 17, 2025
Unprompted review
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Reply from Insuristic

Thank you for your review, Andy, and we are pleased that we made the process easy.

Rated 5 out of 5 stars

Very simple

Very simple, no hassle - Recommended

We were in the process of selling our house, which became vacant for a period. Our home insurance company cancelled our policy because we could not guarantee the house would be empty for no more than 30 days.
We insured our building via Insuristic. The process was online and very quick and easy.
A short while later we exchanged and completed on our sale.
I emailed Insuristic and received a response that day, with a refund of the balance, cancelling our policy.
It was probably the least stressful part of selling our house.
Recommended

August 12, 2025
Unprompted review
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Reply from Insuristic

Thank you for your review Richard, and we are pleased we were able to make the process stress-free. All the best for the future.

Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish, We needed insurance for an empty property while going through the probate process, I would recommend using Insuristic for anyone who has a house in Probate.
Thank you Rob Faulkner for your quick responses and advice.

August 8, 2025
Unprompted review
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Reply from Insuristic

Thank you for your lovely review, and so pleased we made the process easy. All the best for the future.

Rated 5 out of 5 stars

A fantastic service

A fantastic service. Rob was very helpful and understanding of the situation making things very straightforward

July 22, 2025
Unprompted review
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Reply from Insuristic

Great to hear Mark, and pleased we could help. All the best.

Rated 5 out of 5 stars

Excellent Product & Service

Sadly we need insurance to cover an unoccupied property through a Probate sale

Insuristic offered an excellent level of cover vs our needs, making the process of getting a quote & taking cover very quick & simple

Having now sold the property & emailed Insuristic to advise, they have immediately responded, providing a full pro-rata refund for the remaining term AND no cancellation fee charged

July 23, 2025
Unprompted review
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Reply from Insuristic

Thanks for your review Stephen, and we are pleased you liked our service. All the best

Rated 5 out of 5 stars

Great business

Sadly, I became executor for the estate of my much-loved uncle late last year. He initially went into care but died after a short while, leaving a valuable home to be taken care of.

I stumbled upon this company whilst looking for probate insurance. They were really helpful and not looking to make a swift profit.

Their conditions were very reasonable, requiring me to either turn off the water supply or keep the property heated to a reasonable level.
I had to keep the mailbox empty and visit once every 30 days to take 2 photographs.

The cost was very reasonable and only a little less than my 4 bed, 3 storey house that is lived in.
The current cover expires this months but, happily, the property has sold.

I cancelled cover as of the completion date and did not expect any refund. Refund there came, for the unexpired days.

I have had contact with Rob, both online and by telephone and found him to be decent and helpful.

I have had no cause to claim on this policy and so can't comment on that aspect. I strongly suspect that, had I needed to do so, my claim would have been handled well.

I recommend without hesitation.

July 8, 2025
Unprompted review
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Reply from Insuristic

Thank you for your review Andrew, and pleased we made the process easy for you. All the best for the future.

Rated 5 out of 5 stars

Personal, precise and professional

Rob Faulkner has been very personable and helpful throughout the process.
I do hope the insurance industry does not go completly digitised like the banks appear ro be doing.

June 19, 2025
Unprompted review
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Reply from Insuristic

Thank you for your review Colin. We are delighted that you liked our service. All the best.

Rated 5 out of 5 stars

An excellent/outstanding service

This company provides and excellent service for executors and beneficiaries who have followed intestacy ruled and probate guidelines but want that added assurance after distribution of inheritance. Communication was excellent and the policies exactly meeting the needs of this small market of people. They were sympathetic to issues and understood the complexities and dealt with them effectively.

June 11, 2025
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Reply from Insuristic

Hi Sonia, thank you for your lovely review, and we are really pleased we could help. All the best

Rated 5 out of 5 stars

Fantastic customer service

We were passed Rob's contact details by our solicitors and I am so glad we made contact with Rob and Insuristic.

We spoke with Rob on the phone and he instantly understood our situation, the process of applying for deputyship and all the difficulties deputies/attorneys face. We used the online quote tool first to get a rough idea of the cost and then Rob made some changes to the quote for the contents cover whilst we were on the phone and a revised quote was instantly issued.

It was really refreshing to speak with somebody that made the process of getting appropriate cover as simple as possible.

May 28, 2025
Unprompted review
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Reply from Insuristic

Thank you for your review Adam, we are really pleased we could help you. All the best.

Rated 5 out of 5 stars

Absolutely superb

We needed insurance for an empty property awaiting grant of probate. Insuristic have been an absolute pleasure to deal with. They have a simplistic approach to insurance that is very refreshing. I strongly recommend to anyone reading this review that you insure with them. We took out a 9 month policy and sold the property within 6 months. I cancelled the policy and received a refund of a third of the premium paid. No admin fees and no drama. This company is superb.

May 16, 2025
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Reply from Insuristic

Thank you for taking the time to write this lovely review Stuart, and we are pleased you liked our service. All the best for the future.

Rated 5 out of 5 stars

From Quote to Policy

Company response to request for an insurance quote was immediate, clear and easy to understand. Any queries I had after on the policy or payment - anything, Rob answered quickly and thoroughly and personably. Loads of patience!

May 16, 2025
Unprompted review
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Reply from Insuristic

Thank you for your lovely review, and so pleased you liked our service. All the best.

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