Insync Bikes Reviews 223

Had a small issue with product when it arrived (a damaged basket which the seller could not have seen). Issue was promptly resolved. Thankyou!! would definitely buy from them again

I purchased a bike and unfortunately the rear wheels innertube was punctured. I phoned the company and they apologised profusely. They sent me a new innertube which I was able to repair myself. The innertube arrived within 2 days which gave me plenty of time to have it fixed for Xmas.

Excellent advice and very quick and helpful with resolving my issue. Highly recommend

Lady i spoke to on the phone was extremely helpful and could do enough to help. Fantastic customer service.

Great looking Bike and great customer support. As promised the bike seat clamp was delivered promptly. The team email communication was excellent . I will recommend this to my friends , colleagues and relative .

Had an issue with a part missing for a child's bike purchased via argos. Sent online form and geeta responded straight away. Sorted out my issue and dispatched replacement within a few hours!!!
Amazing service!! Thank you.

Hi I brought a bike from you put however the was a missing part , the customer services was great , and the missing part was despatched straight away without a proplem Thanks for being so kind , and the bike is brill , the daughter loves it , thanks

As you were unable to undertake a repair I cannot rate you this time

I have never heard of this company or had any dealings with them before they started spamming me with support ticket emails. All attempts to contact them have failed so I will be reporting to the information commissioner under GDPR regulations.

Bikes not fit for purpose. Avoid.

My wife purchased a bike from these prop e as a birthday gift. On arrival the bike was faulty with the front brake disk rubbing against the brake pad caliper. The bike was sent back to Insync with the agreement from them that the bike would be replaced. The bike was returned to us 2 weeks later only to find that is the same bike unchanged, still faulty however, they had re-packaged the bike to look new. This is nothing but dishonest practice. Do not trust these people and take youpr business to a company you can trust, who will sell you a quality item and a faulty bike.

The bike was unrideable because the brake disc rubs on the calliper housing (not the shoes, the housing). They suggested we bend the disc! We dismantle it, box it up and hang around for the courier. Eventually they say they are refunding. The refund never happens. So finally they say that to compensate, they will replace with a bike "assembled by our mechanic and ready to ride". Liars. It is exactly the same bike. It has the marks from where we tried to follow their advice to 'fix' it. It is still unrideable, and it sure as hell was not assembled and ready to ride. They are lying scum who have nothing but contempt for customers.

Bike wasn't fit for purpose, broke in under 12 weeks. First time I was sent a part and a you tube video and told to sort myself. Second time my child could of been under a bus as the brakes broke. Eventually refunded after having to tell them I would take it to trading standards. Quality is beyond poor customer service marginally better

Very quick and efficient when resolving my issue! Thank you so much

Took a long time to respond, but query was solved eventually.

Easy to contact and received a swift reply.

I will never purchase anything from these people, bought my 8yr old son a bike from argos, the crank went wonky so contacted these people as my warranty from argos had run out and all they did was send me a YouTube video showing how to fix it, I tried that but the crank is still as loose as ever, AVOID THIS COMPANY