Insynq support has gone to nothing since they were acquired by summit hosting. Been with them for 9 years. The malware breach killed them- no data for 10 days- thank god tax season was over. Look i... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Overall, our upgrade from QB 2011 to 2020 was a very smooth one thanks largely to Jake in customer care and Marcus, who did a great job with our initial upgrade from 2011 to 2019. I did experience so... See more
Maricel was extremely patient and continued to troubleshoot my issue in an attempt to find me a more permanent solution to the problem. Her tenacity gave me hope that that a fix was possible and... See more
Like many others, our company was affected - almost nonoperational due to attack on iNSYNQ. This could happen to anyone. True - all situation was very frustrating, but iNSYNQ engineers proved they kno... See more
Company replied
Company details
Information provided by various external sources
iNSYNQ is the industry's leading cloud hosting provider, offering an extensive range of over 700 software solutions running on multiple data centers and servicing thousands of clients all across North America.
Contact info
3312 Rosedale, Suite 203, 98335, Gig Harbor, WA, United States
- 866-206-1781
- info@insynq.com
- insynq.com
Recent issue with printing
I was having an issue printing to Adobe Acrobat DC and I had tried several options before calling.
While there was a short wait, the person who answered could not have been more patient and willing to help locate the issue.
After trying several other options, she recommended closing Quickbooks, logging out of Insynq, logging back into Insynq, and Quickbooks. Whatever the issue with the spooler was, it had resolved itself once we had logged back in.
December 21, 2018
Unprompted review
Reply from iNSYNQ
We are happy to here that you were able to get the help you needed and deserve, our Support staff is with you until the end, no matter how long it takes!
Excellent service and when it’s not…
Excellent service and when it’s not excellent, they are easy to contact and fast to help.
December 21, 2018
Unprompted review
Reply from iNSYNQ
Our Technical Support is already ready to help at the drop of a hat! Thank you for staying with us Nancy!
Always Helpful fix my issues great…
Always Helpful fix my issues great service.
December 21, 2018
Unprompted review
Reply from iNSYNQ
This is great to hear, we are always ready to help and make sure you are accessible to your business anywhere you need to be!
Very helpful in explaining issues
Very helpful in explaining issues. Everyone has been kind and courteous.
December 21, 2018
Unprompted review
Reply from iNSYNQ
Thank you so much Amy! While we pride ourselves on our product, we also take pride in our service to you, making sure that you are in the know of what is going on, especially in a way that you understand!
Seem to lose connection very often
December 20, 2018
Unprompted review
Reply from iNSYNQ
We would love to diagnose this issue you have been experiencing to make sure we are holding up our promise to your business. We strive to constantly improve our product, our Support team can be reached at 253-857-9410 to get this fixed.
Total rip off!!
Total rip off!!! Remote desktop pure disaster, every time I need to work with it, I have to contact support! Incredibly slow! Sales, accounting and support telling you different stories and trying to charge account after I asked to close it!!!
Would give negative 5 stars if possible!!!
Never use it again and will not recommend to anybody!!!
December 20, 2018
Unprompted review
Reply from iNSYNQ
Hello Vlad,
I apologize for the issues you have been having, I wanted address some issues you have been having but did not see any tickets or calls into our Support line for assistance. We take pride in our service and our Technical Support can be reached anytime at 253-857-9410, we want to make this right for you.
overall review
slow login
excel is old version and very slow, not all functionality available
downloading files not easy
support inconsistent and not always available timely
December 20, 2018
Unprompted review
Reply from iNSYNQ
Hello Loretta,
We want to make sure we are addressing all of your issues as quickly as possible! If there is a newer version of Excel than 2016 we would be happy to get to updated. Our Support team is available by phone at 253-85-9410 and email at support@insynq.com for any technical and performance issues you might be having. I apologize for any inconvenience you have experienced.
Glad to be in the cloud!
I've been with iNSYNQ since 2014 and though I was a bit nervous about going to the cloud it was definitely the right decision. Yes, there have been very occasional service outages but those have been brief and they have always recovered quite quickly. To balance that, I have IT type of issues and if I want to upgrade to a newer version of my program all I have to do is call in. Completely worth it!
December 20, 2018
Unprompted review
Reply from iNSYNQ
Thank you for being such a loyal member! We strive to keep your business running while letting you focus on that business so that we can do the rest.
Very reliable and easy to access.
December 20, 2018
Unprompted review
Reply from iNSYNQ
That is the name of the game, we are happy to have you as a member and thank you for choosing iNSYNQ!
The trouble that we were having seems…
The trouble that we were having seems to have been fixed. The problem now is the seemingly constant maintenance that slows things down or disconnects us.
December 20, 2018
Unprompted review
Reply from iNSYNQ
We are happy to hear your issues have been fix, we have recently diagnosed some processes to improve them so that you can get back to doing what you do best!
Great experience w/ my cloud server!
I had a great experience w/ my cloud server! I left because I changed to desktop tax software, and QBO.
December 20, 2018
Unprompted review
Reply from iNSYNQ
We are happy to have had you! If you are ever in need of a cloud hosting provider again, we would welcome you back with open arms.
Good Product
Very few problems. Blacks out momentarily occasionally.
December 20, 2018
Unprompted review
Reply from iNSYNQ
We want to make the very few even fewer! Our team at iNSYNQ continues to look at ways to improve our service to keep you up and running at all times, thank you for the feedback.
Reply from iNSYNQ
We are constantly working to make everything work perfectly, and in the off chance you need to talk to support that it is done in a timely manner, so thank you for noticing!
Great service and tech supports
December 20, 2018
Unprompted review
Reply from iNSYNQ
This is what iNSYNQ strives for everyday! Thank you for being a member with us Gary.
Support does not give you full access…
Support does not give you full access to maintain Sage 100 properly. You need to call into Support. Most of the time, Support does not have access either and they need authorization from a Senior Level.
With all these steps, a process that takes a couple of minutes ends up taking a couple of hours.
December 20, 2018
Unprompted review
Reply from iNSYNQ
We apologize for the process, we do everything we can to maintain the highest level of security and functionality in the hosted environment. We appreciate the feedback so that we can continue to improve our support!
They did a great job assisting me!
November 27, 2018
Unprompted review
Reply from iNSYNQ
Thank you for the kind words! We take pride in our customer service and want to make sure you have a fantastic experience with iNSYNQ, we are always here to help!
Unreliable
Unreliable, bogs down and crashes daily, sometimes days at a time. We've been using it 2 years now and are looking at other options.
June 28, 2018
Unprompted review
Maricel did a great job talking me…
Maricel did a great job talking me through the first experience with Insynq app. Up and running in no time! Thanks!
June 15, 2018
Unprompted review
I have been new to InsynQ for about 2…
I have been new to InsynQ for about 2 weeks. I called in to support and was thrilled when I heard I was speaking to Kevin!! Once again I got tremendous support along with a few laughs ( after the week I had the laughs we’re greatly appreciated) I am so happy that I switched to InsynQ.
June 15, 2018
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.