iNSYNQ Reviews 164

It's great to have the service and support staff who can help my business and clients business moving forward with hesitation. The process of getting started was very easy.

Quick and easy to set up account and is both fast and responsive.

We have used Insynq for the past 11 months to host our QuickBooks program and file. The service was glitch-free until two days ago when I suddenly could not access the file. Needless to say, this occurred at about 9:30pm EST on the Friday of Labor Day weekend. I quickly called the company, only to find that the offices had closed 30 minutes earlier at 6pm PST. I sent an email to our account manager and several others at Insynq, and immediately got an out-of-office message from our account manager that provided a number for after-hours tech support. I called and quickly was able to speak to someone who was clearly in the US and knowledgable rather than half-a-world away and not, and who resolved the problem quickly and efficiently. Meanwhile, based on my email, others at the company were already mobilizing to try and help until I sent another message saying they could stand down. This was my first experience with the company's customer service, but it is evident from the many communications surrounding this incident that Insynq has developed a culture of providing outstanding service. Kudos to the team!

Maricel was very knowledgeable. She was very professional and a delight to work with. She answered all of my questions and I will ask for her in the future if I have any additional questions.
I am sure she is a wonderful addition to your company.
Brad Forrest
Accountant

Insynq, and specifically our account manager Ryan Nelson has provided us with exceptional service. It has run so well we have put three more clients on this platform.

I think the team members is what sets them apart from the rest. Highly recommend.

Alecs has been very helpful

As the owner of a small CPA firm with employees who telecommute, I grew weary of frequently troubleshooting computer problems for employees and having all around productivity and efficiency impeded as a result. We began to look for a cloud-based desktop solution that would host Quickbooks.

We considered a number of companies and ultimately decided on a 14-day trial with InSynq. Our sales rep, Erick Packer, was patient, thorough, and available throughout the process. Since going live and fully integrating our network into the platform, InSynq has been service-focused and generally accommodating. However, technical support is hit or miss in terms of varying degrees of competence between agents and in response time.

Perhaps the most important key in considering a virtual desktop solution is to manage your expectations. Control shifts from your office to the service provider's. The downside here is that it inhibits flexibility in terms of applications and modifications. The upside is that the host protects us from ourselves by keeping the server clean and maintenance-free.

If you need a robust array of applications, InSynq is probably not the ideal solution. However, if you basically need the MS Office suite and one or two other primary applications, their product is a huge win. Having a dedicated server was an important feature that is standard with InSynq (and not all similar providers). File sharing is also seamless.

Always answer & solve problem quickly

Truly a great group of people from sales to tech support.
Always available and returns calls promptly.
Wish everyone we did business with was so "on top of it" like these people!

Our firm has been using InsynQ for 3+ years now, and are very satisfied with the service. It is so nice to able to login to our desktops from anywhere in the world. We also host our clients QB file's on platforms where they have full access for a reasonable price. The support team is great and makes every attempt to fix any issues that ever come up, quickly.

InsynQ was very helpful in getting us set up on their product. We are very satisfied with the product and the service of the company. Highly recommended.

I love working with InsynQ. They are always professional, quick, efficient, and kind. Their customer service is over the top. Their willingness to help no matter the problem is so refreshing in this day & age. I would refer them to anyone in a heartbeat without an second thoughts.

Ryan and Tyler did an amazing job with the set up. Everything works seamlessly.

Tyler and Ryan were helpful and just really great. They were able to get me set up in less than 30 minutes including helping with converting files and answering all of my questions. Traditional workspace technology is really a thing of the past, insynq is the future. Could not be more impressed!!!

I really appreciated having a live person to assist me with upgrading my desktop and eight clients QkBks today. Alex also explained how it would all work which was very helpful. thank you!

We are very pleased with the customer service and the technical support. They make it very easy for us.

Absolutely no issues with installation of product. Very knowledgeable and professional. Wish every tech support person was like theirs.

Insynq has been my Cloud server for over three years now. They are always fast to respond, and incredibly helpful to my clients who aren't so 'tech savvy'. Setting up new clients is a breeze - they just make everything easy!

InsynQ was our move after years of maintaining dedicated servers at our small non-profit. It turned out to be a great change and the support from InsynQ has been almost shockingly good. I made the change as a skeptic but has become easy to embrace the company. They have handled every question quickly, explained well where needed and are a cut above any support department we've encountered elsewhere. Alecs specifically has been a huge help. It looks like our data and software has found a home.