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intelcom.ca Reviews 6,269

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TrustScore 4.5 out of 5

4.3

Courier Service
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Review summary

Created with AI, based on recent reviews

Looking at 1,234 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being very nice, polite, courteous, and cheerful, often going above and beyond to ensure a positive interaction. The service is consistently described as excellent, with many appreciating the care taken with deliveries, the helpful updates, and the overall efficiency. Reviewers are particularly satisfied with the delivery process, noting that packages arrive quickly, in perfect condition, and often earlier than expected, with instructions being followed diligently. However, some customers also noted issues with delivery, such as not being able to choose a delivery day, packages being marked as undeliverable despite the customer being home, or items being delivered to the wrong address. There were also instances where tracking information was inaccurate, showing delivery attempts or wrong addresses that were not true, leading to frustration and wasted time.

What people talk about most

Delivery service

People report ambiguous experiences with delivery services, with many expressing significant dissatisfaction.... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction and appreciation for the... See more

Staff

Users describe positive interactions with staff, with many reviewers highlighting the politeness,... See more

Product

Reviewers mention ambiguous feedback about product, with some customers reporting that their packages arrived... See more

Instructions

Customers consistently note ambiguous experiences with instructions, with many reviewers reporting that... See more

Reviews shaping this summary

Rated 4 out of 5 stars

They delivered my package quickly even though they were delayed a few hours. What I don't like is that you cannot choose a day for delivery it is chosen for you and I'm not always home on those days.... See more

Rated 5 out of 5 stars

Package arrived 9 days before estimated delivery date and was in perfect condition. The compact is a bit smaller than I imagined, but the specifications were spot on. This is to be a gift for my nie... See more

Rated 5 out of 5 stars

5 star delivery. Driver advised us of the package delivery by text and rang our doorbell when he arrived. he was very courteous and cheerful when I interacted with him.

Rated 5 out of 5 stars

Delivery was fast, the courrier called asked for instructions and followed them. The package is in the perfect shape. Good job👍

Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics Service
  5. Shipping Company

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

I give 1 star only because 0 stars…

I give 1 star only because 0 stars wasnt an option. They are the worst delivery company in the world. For some reason amazon started using them about two months ago and out of no less than 50 packages i have not recived a single one on time. At best they are a week late every timeonly after multipul calls to them. Driver says delivery attempted while im sitting in my front yard and no one has been to my house. This company must be put out of business . 10 out of 10 dont recomend.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect

Perfect. I received my package at the time stated on the notification and in good condition. I appreciate very much the notifications as well. Thank you.

May 31, 2026
Unprompted review
Rated 1 out of 5 stars

There's always a "delay" its never…

There's always a "delay" its never delivered in the timeframe it says they give you the name of the driver but have no way to contact them like why have a package will be here between time-time when its always updated to before 10pm or tomorrow

May 31, 2026
Unprompted review
Rated 1 out of 5 stars

Not attempting delivery

Almost every package I recieve through dragonfly/intelcom says attempted delivery when they did not attempt the delivery. I've been home all day and I still recieved an email saying they attempted my delivery and no one was home. They don't require a signature anyway, so how is that possible? Terrible company.

May 31, 2026
Unprompted review

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