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intelcom.ca Reviews 5,204

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TrustScore 4 out of 5

4.1

Courier Service
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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their politeness and professionalism, often highlighting their helpfulness and positive demeanor. The service is frequently described as top-notch and impeccable, with many people appreciating the efficiency and smooth delivery process. Reviewers are particularly satisfied with timely deliveries and the careful handling of packages, ensuring items arrive in perfect condition. However, some people were dissatisfied with the delivery service, citing issues such as packages being left in insecure locations, delivered to the wrong address, or not arriving at all. There are also mentions of instructions not being followed and a lack of proper notification regarding deliveries.

What people talk about most

Delivery service

Consumers find delivery service to be ambiguous, with experiences ranging from highly positive to extremely... See more

Service

Reviewers highlight positive aspects of service, praising its top-notch quality, speed, and professionalism.... See more

Staff

People report positive experiences with staff, particularly praising the drivers. Many customers highlight... See more

Product

Users describe ambiguous interactions with product. Many customers report receiving products in excellent... See more

Instructions

Customers had ambiguous experiences with instructions. Many reviewers report that delivery instructions were... See more

Based on these reviews

Rated 4 out of 5 stars

They always deliver on the day promised. I would like to be given a more precise time for delivery, so I do not have to stay home for most of the day, especially if it is an expensive item. They... See more

Rated 5 out of 5 stars

Intelcom has one of the best tracking and notification systems with ETAs and updates if delayed. Never surprised or have to keep checking my front door for a delivery with Intelcom. My packages also... See more

Rated 5 out of 5 stars

Un des produits n'était pas emballé. Le livreur à sonné et à attendu que j'ouvre la porte. Excellent service.

Rated 5 out of 5 stars

Very satisfied with my deliveries lately., the young men are polite., they ring the bell as asked and there is quite an improvement...Thanks to your delivery guys.

Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics Service
  5. Shipping Company

Contact info

4.1

Great

TrustScore 4 out of 5

5K reviews

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Rated 1 out of 5 stars

Always delivery issues and delays

Always delivery delays, delivery to wrong house, and poor information for tracking. “Arrived at carrier facility, Canada CA” and same for departed, over and over without actually knowing where in Canada that package actually is.

A delivery from Amazon warehouse in Richmond has shown the odd update with an actual location as having gone from BC to a couple places in Alberta, to my local hub in BC with the delivery yesterday missed, to be shipped again to a couple locations somewhere else unknown in Canada again, to possible delivery now next week.

They may be fine in the city but anything outside of eastern Canada has major logistic issues. Don’t recommend.

April 10, 2026
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