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intelcom.ca Reviews 5,203

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TrustScore 4 out of 5

4.1

Courier Service
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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their politeness and professionalism, often highlighting their helpfulness and positive demeanor. The service is frequently described as top-notch and impeccable, with many people appreciating the efficiency and smooth delivery process. Reviewers are particularly satisfied with timely deliveries and the careful handling of packages, ensuring items arrive in perfect condition. However, some people were dissatisfied with the delivery service, citing issues such as packages being left in insecure locations, delivered to the wrong address, or not arriving at all. There are also mentions of instructions not being followed and a lack of proper notification regarding deliveries.

What people talk about most

Delivery service

Consumers find delivery service to be ambiguous, with experiences ranging from highly positive to extremely... See more

Service

Reviewers highlight positive aspects of service, praising its top-notch quality, speed, and professionalism.... See more

Staff

People report positive experiences with staff, particularly praising the drivers. Many customers highlight... See more

Product

Users describe ambiguous interactions with product. Many customers report receiving products in excellent... See more

Instructions

Customers had ambiguous experiences with instructions. Many reviewers report that delivery instructions were... See more

Based on these reviews

Rated 4 out of 5 stars

They always deliver on the day promised. I would like to be given a more precise time for delivery, so I do not have to stay home for most of the day, especially if it is an expensive item. They... See more

Rated 5 out of 5 stars

Intelcom has one of the best tracking and notification systems with ETAs and updates if delayed. Never surprised or have to keep checking my front door for a delivery with Intelcom. My packages also... See more

Rated 5 out of 5 stars

Un des produits n'était pas emballé. Le livreur à sonné et à attendu que j'ouvre la porte. Excellent service.

Rated 5 out of 5 stars

Very satisfied with my deliveries lately., the young men are polite., they ring the bell as asked and there is quite an improvement...Thanks to your delivery guys.

Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics Service
  5. Shipping Company

Contact info

4.1

Great

TrustScore 4 out of 5

5K reviews

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Rated 1 out of 5 stars

Bottom of the barrel shipping company

I've had several issues with them over the years, most recently with a package they damaged during delivery (maternity chair). They ordered the replacement, nice, but then it 's been sitting at their warehouse for weeks now. They keep bouncing me around, sending "internal emails", telling me it's the vendor I need to contact (which tells me it's the shipper I need to contact), and so on. I call almost every day, half the time it's someone that barely speaks english nor french. Now thanks to them, I'm at the hospital and my wife's about to give birth, and we're still waiting for the chair because they've ended up saying we should cancel the order and re-order...after weeks of back and forth. Incredibly insulting and disrespectful customer service. I've had it with this company. Bunch of amateurs with annoying routes that will bang on your door past midnight. Bottom of the barrel shipper.

April 1, 2026
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