Intelligensa: Positive Handling for Schools, PMVA, BILD RRN Reviews 1,630

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 283 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and supportive approach, making everyone feel at ease. People highlight the excellent service and user experience, noting clear instructions and engaging training sessions that are easy to follow. Reviewers particularly appreciate the knowledgeable and friendly trainers who provide practical advice and create a comfortable learning environment. The company's customer service is also frequently mentioned as professional and responsive, handling inquiries efficiently.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the trainers and instructors for... See more

User experience

Users describe positive interactions with user experience. Customers found the courses very helpful,... See more

Instructions

Customers consistently note positive experiences with instructions. Reviewers highlight clear guidance,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the training provided,... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently highlight the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

- Information was clear. - Updates about staff progress with online training were really helpful as it enabled me to chase people up. - Reminders re what to wear etc. were also helpful as I could j... See more

Company replied

Rated 5 out of 5 stars

Overall a good course with some great advice and strategies to cope with difficult situations. I do feel that the course seemed more at an older child/persons level as oppose to smaller, younger prima... See more

Company replied

Rated 5 out of 5 stars

The course was easy to follow. The instructor started off with the basics and gradually built up the different techniques step by step. This allowed trainees to feel at ease and confidence to test ou... See more

Company replied

Rated 5 out of 5 stars

Great instructors who were adaptable and good fun. They really put situations into real life for us and gave us some great ways of remembering the moves - which is always the hardest thing to do when... See more

Company replied


Company details

  1. Coaching Center
  2. Educational Institution
  3. Emergency Training
  4. Emergency Training School
  5. Occupational Safety and Health
  6. Training School

Written by the company

Affordable and flexible trainers delivering certificated courses in: Positive Handling for Schools, Managing Challenging Behaviour, Breakaway Techniques, PMVA, Physical Intervention, Control & Restraint, Secure Patient Transport, Conflict Management, Ligature Removal and Safeguarding. We are BILD ACT Restraint Reduction Network (RRN) Certified Training providers. We come to your venue and our services are available both nationally and internationally. Visit our website for further information or call our office on 01707 654317


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

Very thorough and friendly

Very thorough, lovely leader and teacher, recommended

April 13, 2026
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your feedback. We’re really pleased to hear that you found the Positive Handling for Schools training thorough and well delivered.

It’s great to know the trainer made such a positive impression. We truly appreciate your recommendation.

Rated 5 out of 5 stars

Good experience

Good experience

April 2, 2026
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your feedback. We’re pleased to hear that you had a good experience on the BILD ACT RRN certified PMVA course.

Your comments are appreciated and will be shared with the team.

Rated 5 out of 5 stars

James was excellent and really…

James was excellent and really explained the techniques really well and made us feel at ease

April 14, 2026
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your feedback. We’re delighted to hear that you found the Blended Positive Handling for Schools training valuable.

It’s great to know that James delivered the session so effectively, explaining the techniques clearly and helping you feel at ease throughout. We’ll be sure to pass your comments on to him.

Thanks again for taking the time to share your experience.

Rated 5 out of 5 stars

Good information and tests were a good…

Good information and tests were a good reminder of the content.

April 16, 2026
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your feedback. We’re pleased to hear that you found the Blended Positive Handling for Schools training informative and that the tests helped reinforce the key content.

Your comments are much appreciated

Rated 5 out of 5 stars

The training was practical

The training was practical, thoroughly explained and all our questions were answered. Highly recommend the training to all school staff.

March 20, 2026
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your feedback. We’re really pleased to hear that you found the One Day Positive Handling course practical and clearly delivered, and that all your questions were fully answered.

It’s great to know you would highly recommend the training to other school staff—your comments are very much appreciated

Rated 4 out of 5 stars

Positive Handling…

The course was easy to follow and had relevant information. Some of the more technical information was sometimes a little above what I believed was needed for an education setting

April 14, 2026
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your feedback—we’re really pleased to hear that you found the course easy to follow and relevant.

We’re sorry if some of the content felt more detailed than needed. We must include the relevant legal framework, as this is an essential part of understanding the subject and ensuring best practice, particularly in an education setting. That said, we appreciate that the level of detail may not always feel necessary for everyone, and your feedback will help us strike the right balance.

Thanks again for taking the time to share your experience.

Rated 5 out of 5 stars
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your kind feedback—we’re really pleased to hear that you found the course helpful and informative.
It’s great to know the training met your expectations, and we hope it proves valuable in your role. Thanks again for taking the time to share your experience!

Rated 5 out of 5 stars

Pete

Pete, the trainer was amazing, such a nice guy. He was so friendly and really helped everyone relax. He made sure everyone understood each part of the training and was so patient and caring.

April 9, 2026
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you so much for your lovely feedback.

We’re really pleased to hear you had such a positive experience, and that Pete made the training enjoyable and accessible for everyone. We’ll be sure to pass your kind comments on to him—he’ll be really pleased to hear this.

Thanks again for taking the time to share your experience.

Rated 5 out of 5 stars

The way in which the training…

The way in which the training instructor delivered the training, and the information given, were useful and captivating.

April 8, 2026
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your feedback on our Bild ACT certified PMVA course—we’re really pleased to hear you found the training delivery engaging and the information useful.

It’s great to know the session was both informative and captivating, and we really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Great tutor

Great tutor

April 8, 2026
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your feedback—we’re really pleased to hear you had a positive experience and found the tutor great.

We have a wonderful team of trainers who consistently deliver outstanding training sessions, and it’s always great to hear this recognised.

We really appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

The recent PMVA training was highly refreshing.

The recent PMVA training was exceptional and served as a highly refreshing update to my professional practice. The trainer was incredibly helpful and supportive, creating a learning environment where everyone felt confident to participate. I particularly valued how they articulated complex concepts and the legal applicability of interventions, making the 'why' behind our actions very clear. Their focus on safety issues was comprehensive, ensuring that all physical techniques were practiced with precision and care.

March 27, 2026
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your thoughtful and detailed feedback—we’re really pleased to hear you found the recent PMVA training exceptional and a valuable update to your professional practice.

It’s great to know the trainer created a supportive learning environment where everyone felt confident to participate, and that the explanations around complex concepts and legal applicability helped clarify the “why” behind the interventions. We’re also glad the emphasis on safety and the careful practice of physical techniques met your expectations.

We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Professional… tailored to our business…

Professional… tailored to our business needs, staff feedback really enjoyed the course.

March 23, 2026
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your feedback—we’re really pleased to hear the training was professional and tailored to your business needs.

It’s great to know your staff enjoyed the course and found it valuable. We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

The instructors were excellent!

The instructors were excellent! They were really helpful and answered all of our context specific questions. They took their time with us and made sure we understood what we needed to do to keep us and the children safe. I would defintely recommend them!

March 26, 2026
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you so much for your kind words! We're delighted to hear that you found our instructors helpful, supportive, and thorough. Ensuring you feel confident and prepared—especially when it comes to safety—is our top priority, so it’s great to know that came across during your experience.

We really appreciate your recommendation and are glad we could support you. If you ever need anything further, don’t hesitate to get in touch!

Rated 5 out of 5 stars

Great instructor

Great instructor, very informative sessions, and it was also fun.

March 24, 2026
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your lovely feedback! We're so pleased to hear that you found the sessions both informative and enjoyable. Creating a fun and engaging learning environment is really important to us, so it’s great to know that came through.

We appreciate you taking the time to share your experience!

Rated 5 out of 5 stars
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your feedback! We're glad to hear that you found the instructions and demonstrations clear and easy to follow. Making sure everything is straightforward and understandable is really important to us.

We appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

Really great course

Really great course. Interesting content and effective delivery.

March 26, 2026
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your great feedback! We're so pleased you found the course interesting and the delivery effective. It's wonderful to know the content and teaching style made a positive impact.

We really appreciate you taking the time to share your experience!

Rated 4 out of 5 stars

The instructors were clear with their…

The instructors were clear with their communication and demonstrated the holds and techniques well. Both work well together providing consistent information with practical schooling day to day scenarios in mind.

March 26, 2026
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

We're delighted to hear that you found the instructors clear in their communication and that the demonstrations of the holds and techniques were helpful. It’s great to know that their teamwork and consistency made the learning experience even more effective, especially with a focus on practical, real-life scenarios.

We really appreciate you taking the time to share your experience!

Rated 4 out of 5 stars

Very useful and informative

Very useful and informative

March 27, 2026
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your feedback! We're so pleased to hear that you found the course useful and informative. It’s great to know it met your expectations.

We appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

Great session

March 26, 2026
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your feedback! We're glad to hear you had a great session. We really appreciate you taking the time to share your experience!

Rated 5 out of 5 stars
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your kind feedback! We're so pleased to hear that you found the instructor great and the session informative. We have an outstanding team of trainers. We really appreciate you taking the time to share your experience!

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