Internet.Frontier Reviews 127

Nastassja was wonderful. She took the time to explain everything and worked diligently with me to ensure a smooth ordering process. And my installation was set up within the same week. Amazing service!

Ruben was amazing took his time explaining everything and was patient with me and my kids in the background thank you so much for taking your time and ensuring me a package suitable for my family

Quen was very friendly, very helpful and very enjoyable to talk to. Very knowledgeable and I was impressed with his professionalism.

Taylor your representative very helpful and patient, and explained details. Your prices are very competitive so I am returning to FIOS.

Very helpful and efficient

I was dreading getting new services for various reasons, starting with the horrible experience I am coming from with IO. Your associate Annie, was truly the example of a pleasurable person to work with. She was kind, patient, knowledgable, and entertaining. It was the first time I enjoyed talking on the phone with a customer service agent, she was a great representation of your company, and I hope to work with her again in the future. I am excited to get my new services, I have all the information I need, now all I need to do is wait until Wednesday. Big thanks to Annie.

Great customer service and very efficient and knowledge. I would highly recommend

The representative was great he had a great tone and was patient with me provided all information to all of my questions

Very helpful. Absolutely great.

Alyca was great

The customer service rep. I spoke with was very helpful and knowledgeable. I did get sold into the additional security option that we weren't exactly planning on, but I'll see how it goes. Installation was scheduled one week later - a bummer to have to wait again - but since it's free I won't complain!

Only confusing side is that my calls were answered by people in states very far from where we live.

My customer service representative, Morgan, was absolutely excellent. Her CS skills should be emulated by all of your employees. Her personality made the ordering process easy and enjoyable.

My whole experience was a great one. Being a first time customer and not know a lot about Frontier only from what I saw on television. The guy who was working on my order explain everything to me and answered all my questions. The only con is I wish I didn't have to wait a week to get the Internet install but other than that I'm pleased with everything.

Due to repeated negative "I don't care - no apologies" attitude of Suddenlink, I decided to switch to Frontier. So far, their customer service has been great. I've not heard any bad things about their service from my friends.

Waiting on install but was easy to sign up great deals. No contract.

Great glad to have it

Are they totally kidding with the all day time frame window? Very unhappy that I have to be home from 8 am to 6 pm to wait on the installation person to arrive. If it were any other company where you had to be home to wait all day for installation they wouldn't get much new business lmost companies give you a two to four hour window. This review is not against the customer service representative but it is against the entire company as a whole! They need to do a better job in the instaltion department. The installer bettter be here because I am very close to calling back and just cancelling the order.

The woman that helped me place my order was awesome. Great personality.

Great experience. Due to increasing prices with my current plan and paying $170 a month with another company i was VERY impressed at the quick attention i received when i called to find out the options that were best for me. No long extended periods of being on hold which shows me that the attention to service will be the same.

Very impressed.

Was quick and easy. All my questions were answered and help was very quick. Excellent service!