Things started out good, and got better - got a real person with no hold time and no boring music on hold. The rep who answered my call, Megan, was personable, knowledgeable, and extremely thorough. S... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This was the best experience I had. The reps name was Jennifer and I'd give her a 6 out of 5. She answered every question I had about getting internet service and she explained prices very clearly in... See more
Your representative, Pamela, was incredible. She was knowledgeable, efficient, helpful and courteous. She understood the services Frontier had to offer and made upgrading service easy and effortless... See more
Switched from Xfinity to Frontier due the ever rising cost of Xfinity. I am on a fixed income and Frontier offered a deal comparable to what I have now with Xfinity at a much lower rate. Will wait u... See more
Mary Kate was Awesome
Customer service was great, Mary Kate was patient to explain to me exactly what would fit our needs.
December 3, 2016
Unprompted review
quick and easy
made me feel like they were my friend and really helped me out...
December 3, 2016
Unprompted review
Easily signed up
I was signed up in minutes, thye have lots of great deals.
December 2, 2016
Unprompted review
Great customer service
Kendrick was very nice, talked fast but didn't mind slowing down and repeating.answered all my questions, nice and professional. He was great
December 2, 2016
Unprompted review
ANGELA
She was awesome I couldn't of asked for a better person to talk to. She was very funny and polite and set me up with the best deal... Thanks again...
December 2, 2016
Unprompted review
Excellent customer relations!
Ndidi was excellent! She spoke clearly and explained everything very well. She was very personable and made the perfect anount of small talk! I'm a brand new customer and so glad that Ndidi answered my call!
December 1, 2016
Unprompted review
Casey was over and above the other person I talked to earlier in the day. He listened to what I said, got it done and we moved on.
Wish everyone in customer service would take a lesson from Casey.
Thank you Casey
Pleasure working with you.
15 minutes well spent.
Grace Hoeksema.
November 30, 2016
Unprompted review
Great service
Hugens was such a delight. It was fun talking to him and he was very helpful! Thank you.
November 29, 2016
Unprompted review
Great Ordering Experience for first time customer
I spoke with the sales agent Maria who was very pleasant, knowledgeable. She answered all my questions and even presented me with all my options for the best possible bundle deal. I am very happy with this ordering experience---Thanks, Maria & Frontier for excellent customer service!
Tamika
November 29, 2016
Unprompted review
Awesome Service
Jerome was informative and was not pushy about buying more than I needed
November 29, 2016
Unprompted review
New customer
Carol was awesome, she made this experience easy and was very nice to talk to
November 29, 2016
Unprompted review
Great customer sevice
Kelsey told me about special promotions that they're having and helped me on getting what deal is best for my needs.
November 28, 2016
Unprompted review
Keith was great!
Keith, the service representative, was not only helpful and professional, but had a sense of humor and southern hospitality that made the whole process a breeze! Thanks Keith of North Carolina for making the switch from xfinity to Frontier a pleasant one.
November 26, 2016
Unprompted review
Opening an Account with Frontier
I was very pleased with the account representative, Jordan. He explained all the pricing and services extremely well; was polite and very pleasant. Frontier hired a great employee with Jordan!
November 26, 2016
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.