Internet.Frontier Reviews 127

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Things started out good, and got better - got a real person with no hold time and no boring music on hold. The rep who answered my call, Megan, was personable, knowledgeable, and extremely thorough. S... See more

Rated 5 out of 5 stars

This was the best experience I had. The reps name was Jennifer and I'd give her a 6 out of 5. She answered every question I had about getting internet service and she explained prices very clearly in... See more

Rated 5 out of 5 stars

Your representative, Pamela, was incredible. She was knowledgeable, efficient, helpful and courteous. She understood the services Frontier had to offer and made upgrading service easy and effortless... See more

Rated 5 out of 5 stars

Switched from Xfinity to Frontier due the ever rising cost of Xfinity. I am on a fixed income and Frontier offered a deal comparable to what I have now with Xfinity at a much lower rate. Will wait u... See more

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4.8

Excellent

TrustScore 5 out of 5

127 reviews

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Rated 5 out of 5 stars

Desiree was awesome

Wanting to get away from high Comcast charges and unreliable internet wifi service, one call to Desiree was all it took to get me scheduled for my new service. She introduced all available services and was not pushy when all I wanted was the internet. We opted with the 75-75 option and set a date for installation. Thank you Desiree. You are awesome!

November 14, 2016
Unprompted review
Rated 5 out of 5 stars

Great experience

I called to explore service at a new residence. My call was answered immediately with no waiting or transfers. Alan answered my questions, gave me options and, once I reached an informed decision, processed my order quickly. I've talked to every provider and this was my best experience.

November 14, 2016
Unprompted review

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