We purchased a 77" round spa and, after the initial excitement at the ease and speed of the set up, were deflated that the motor had a short and would cut off. Contacted intex and they shipped out a r... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The customer service was great and they do warranty certain parts and stand behind them . The only issue was the shipping can cost more than the part so if you order be sure to order extra replacement... See more
Company replied
First rate customer service from everyone I encountered from this company. I bought one of their air mattresses from Amazon. After about 6th months it developed a leak. Customer service was so gre... See more
Company replied
Products are well built and sturdy. I've have an inflatable Hot Tub Spa for many years. There was an issue during inital purchase but Intex didn't repair it they REPLACED it. So good my wife is want... See more
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Company details
Written by the company
Intex Recreation Corp. is the exclusive authorized distributor of Intex products for retailers across North America. As a global leader in above-ground pools, air mattresses, and PVC inflatable products, Intex brings over 50 years of innovation and expertise to families worldwide. We are dedicated to delivering exceptional safety, quality, and value in every product we offer.
Contact info
4001 Via Oro Ave, 90810, Long Beach, United States
- 1-310-549-8235
- https://intexcorp.com/support/
- intexcorp.com
4.0
Great
781 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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The rep was very helpful and…Yes
The rep was very helpful and knowledgeable. He gave me information I needed and my pool liner was replaced for free. I haven't been able tonset my pool up yet because of all the rain we've had. Thank you Intex!
February 20, 2026
Unprompted review
Reply from Intex - North America
Hi Pershell! I am so glad to hear that our team could get that pool liner replaced for you quickly and shared the right info to make the process easy.
It is definitely a bummer that the weather is not cooperating right now. We are keeping our fingers crossed for some sunshine so you can finally get everything set up and enjoy the water.
We really appreciate you sharing your experience with us!
INTEX CUSTOMER SERVICE A+
INTEX CUSTOMER SERVICE A+
Intex stands behind product and customer service has always been very helpful!
March 2, 2026
Unprompted review
Reply from Intex - North America
Hello there! It is so wonderful to hear that you have had such a great run with our products and our team.
We really strive to make sure every interaction is helpful, so knowing that we have consistently hit the mark for you means a lot to us. We will be sure to share your kind words with the support team.
Thanks for taking a moment to brighten our day with your support!
I was highly impressed with the timely…
I was highly impressed with the timely manner that my warranty issue was handled.
March 10, 2026
Unprompted review
Reply from Intex - North America
Hello, it is wonderful to hear that we could resolve your warranty issue so quickly. We know how important it is to get back to business without delay, so I am glad our team hit the mark for you.
Your feedback helps us see what is working well, and we truly appreciate you taking the time to share your success with us.
Great company
Great company. Good product and customer service. Quick turnaround on warranty claims. Would highly recommend their air beds.
March 11, 2026
Unprompted review
Reply from Intex - North America
We are so happy you had such a smooth experience with our warranty process and air beds. It is great to know our team and products met your expectations. Thank you for the high recommendation.
New spa pump
I contacted customer service regarding the air pump to our new spa and after 4 hours of youtube and researching if I can fix it, I could not, Intex replaced the pump and I received it is 4 days and no problems since.
March 2, 2026
Unprompted review
Reply from Intex - North America
It is such a relief to hear that your spa is back up and running. I can only imagine how exhausting those four hours of research and video tutorials must have been, and I am so glad we could step in and get a replacement pump to you so quickly.
Knowing that you have had no further issues over the last few days is exactly the news we like to hear. We really appreciate you sticking with us through that process.
Enjoy your time relaxing in the spa, and please reach out if there is anything else you need.
Very understanding
Very understanding, supportive, and efficient Customer Service
February 23, 2026
Unprompted review
Reply from Intex - North America
It is so wonderful to hear that you had such a positive experience with our team. We always strive to be as helpful and efficient as possible, so knowing that you felt supported means a lot to us.
Thank you for taking a moment to share this highlight. We are thrilled we could help you out so quickly.
I had several issue with the Queen Size…
I had several issue with the Queen Size Air bed I purchased from Intex. The customer support was top notch, but the product by itself was a pain. I have had 3 replacement beds and each of them pops out and looses shape very quickly. Although they were used sparingly on occasions all the beds blowed-up. The current one leaks and looses air and has become useless, the replacement was sent just few months ago but since the initial bed was purchased last January, I cannot report for help. My bed is just packed in a corner to be trashed out....
January 4, 2026
Unprompted review
Reply from Intex - North America
I am so sorry to hear that your experience with our Queen Size Air beds has been such a letdown. It is incredibly frustrating to go through three different replacements only to have the same issue with the bed losing its shape and leaking air, especially when you have only used them occasionally. While I am glad our support team was helpful, I know that doesn't make up for a product that you can no longer use.
We truly appreciate you being so honest about these struggles. Your feedback is exactly what we need to hear to make our products more reliable for everyone, and we are grateful for the chance to improve.
I am very pleased with the whole…
I am very pleased with the whole experience. From the time I reported the damage to the time I got the replacement took less than two weeks. Customer Service was amazing. Everyone was as able, willing and knowledgeable about everything. Highly recommend
February 21, 2026
Unprompted review
Reply from Intex - North America
We are so happy to hear that your replacement arrived so quickly and that our team could make the process easy for you. It is wonderful to know our staff provided the knowledgeable support you deserve.
Thank you for the high recommendation and for being part of the Intex family.
Outstanding Customer Support
On the few occasions we’ve needed support , Intex has went above & beyond to help us. Even when our tub was out of warranty they still helped in every way.
Outstanding customer service
March 11, 2026
Unprompted review
Reply from Intex - North America
It is so wonderful to hear that our team could go the extra mile for you and your spa. We truly believe in supporting our customers whenever possible, even after the warranty period has ended, so we are glad we could provide that level of care.
We are incredibly grateful for your kind words and for being part of the Intex family. We hope you continue to enjoy many relaxing moments in your tub.
they helped me quickly and were…
they helped me quickly and were knowledgeable about the products and honored warranty
February 23, 2026
Unprompted review
Reply from Intex - North America
It is so great to hear that our team could get you the help you needed right away. We really strive to make sure everyone on our support staff is knowledgeable so they can give you the best advice for your products.
We are also glad to know that the warranty process was smooth and honored without any trouble. It is a pleasure to have you as a customer and we are happy we could stand by our products for you.
We hope you continue to enjoy your items for a long time to come.
Great customer service!!
Great customer service!!! Always a pleasure with help. Shipped me a new pump for my pool with no issues
March 6, 2026
Unprompted review
Reply from Intex - North America
It is so wonderful to hear that you had such a smooth experience getting a new pump for your pool. We know how important it is to keep your water clear and ready for a swim, so we are glad we could help you out without any hassle.
Our team truly loves being able to provide that kind of quick and easy support. It is a pleasure having you as a customer, and we are happy everything arrived exactly as expected.
We hope you have a fantastic time enjoying your pool this season!
Quality inspection poor - Customer support super
First unit shipped had a bad base unit. The heater would only reach 101 degrees. Contacted customer support and they walked me through filling out a claim. A replacement unit was sent the next day.
They get a 3 star rating for not monitoring and testing their finished goods but a 5 star rating for quick, positive support.
Class act business. Despite an initial faulty heater, I’d buy from Intex again without hesitation.
March 2, 2026
Unprompted review
Reply from Intex - North America
We are so glad our support team could step in quickly and get a replacement unit on its way to you the very next day. It is definitely frustrating to set everything up only to find the heater is not reaching the right temperature, and we appreciate you working with us through the claim process.
While we are happy the support was a five star experience for you, we hear you loud and clear on the initial quality of the unit. We want every product to work perfectly right out of the box.
Thank you for being so open about your experience with the faulty base. We really value this kind of direct honesty because it helps us focus on where we need to tighten up our testing to better serve everyone.
I purchased an Intex air mattress in…
I purchased an Intex air mattress in September 2025. In February 2026, I got a large hump. I discovered that it was a problem with my air mattress. I contacted Intex. Customer service was very professional and knowledgeable. They help me to do the claim process and within 2 days my claim was approved and new mattress was shipped out to me. So it took about a week for me to get the replacement mattress ship to my door. Superb customer service and execution of my claim. I was truly impressed.
February 17, 2026
Unprompted review
Reply from Intex - North America
It is so good to hear that we could turn things around for you after that mattress developed a hump. We know how frustrating it is when a product stops performing correctly after a few months, so getting that replacement to your door in a week was our top priority.
Our team really values being professional and knowledgeable, and I will be sure to share your kind words with them. It is wonderful to know the claim process was smooth and that you are happy with how we handled everything.
We hope your new mattress provides many comfortable nights of sleep from here on out.
I had a problem with my pool liner
I had a problem with my pool liner. I checked the warranty and it was still covered. I bought the pool from Intex direct and contacted them. I sent a photo and offered a description of the problem. The Intex Customer Service was awesome! A couple of emails and my replacement liner was shipped to me at no charge. I've had various size Intex pools over the years (as my grandson grew) and they've been great. I'm very happy about the support I've been given. The new liner s still boxed and in my garage waiting for the warm weather to assemble. Thank you so much INTEX!
February 22, 2026
Unprompted review
Reply from Intex - North America
It is so wonderful to hear that your pool liner replacement went smoothly! We know how important it is to get things sorted quickly when you have a problem, especially when you have been part of the Intex family for so many years as your grandson grew.
We are glad our team could make the warranty process easy for you. It sounds like you are all set for the summer, and we hope you have a fantastic time setting up the new liner once the warm weather finally arrives.
Very quick warranty replacement
I bought a 20 inch air bed. After a few weeks it developed a slow leak which was very difficult to find. I patched it with the patch included with the bed. Then a few days later the patch came off and the leak was severe.
When I called in to Intex, the gentleman was very helpful and he replaced the air bed within a few days.
Thank you.
February 23, 2026
Unprompted review
Reply from Intex - North America
Hi there Sam, I am so glad we could get that sorted out for you. Dealing with a slow leak is incredibly frustrating, especially when it is hard to pin down, and I am sorry that the included patch did not hold up as it should have.
It is great to hear that our team member was able to step in and get a replacement bed to your door quickly. We really appreciate you sharing both the trouble you had and the positive experience with our support team.
Thank you for being so honest about the leak and the patching issue. Your feedback is a vital part of how we refine our products to make sure they actually go the distance for our customers.
issue with my inflatable hot tub.
I had an issue with my inflatable hot tub. I purchased it on Amazon however it was shortly after the 30 day return policy so I contacted the company directly. Contacting customer service was quick and easy. They resolved my issue quickly and sent a replacement tub. Happy with the follow up service.
February 24, 2026
Unprompted review
Reply from Intex - North America
It is wonderful to hear that we could help you out!
I know how frustrating it can be when a return window closes on a site like Amazon, so I am very glad you reached out to us directly. It is great to know our team made the process easy and got that replacement tub to you without any hassle. We really appreciate you sharing that the follow up service met your expectations.
RESPONSIVE AND GREAT COMMUNICATION
I actually had a great experience with customer service on resolving my issue with the hole in my hot tub.
They stood by their warranty, and it didn't take no time for my replacement to arrive.
August 10, 2025
Unprompted review
Reply from Intex - North America
Hi there! It is so good to hear from you.
We are thrilled that we could get that hole in your hot tub sorted out quickly. Dealing with a leak is never fun, but I am glad our team made the warranty process painless and got your replacement delivered in record time. We really appreciate you taking a moment to share that it all worked out for you.
Enjoy your soak and thanks again for the kind words!
Replaced Product Without Hesitation
First air mattress I bought had a slow leak Thai I could not find. Called their Customer Service line and their rep listened carefully to my problem and sent me a replacement that seems to be working fine. They need to do a better job in Production (initial quality) but are not exceeded in Customer Service. BTW my son has the same product and his first product was fine.
February 13, 2026
Unprompted review
Reply from Intex - North America
Hello Spencer. It is great to hear that your replacement mattress is working out well and that our team could provide the support you needed. We are glad your son had a better experience with his first purchase, but we know it is frustrating when yours did not arrive in that same perfect condition.
We hear you loud and clear regarding our initial quality and the need for better consistency in production. Your honest feedback is incredibly helpful as we work to improve our manufacturing standards for everyone. Thank you for sharing your thoughts with such sincerity.
Customer service for our 6-person inflatable spa.
Customer service for our 6-person inflatable spa was good. I had to upload a few documents. including my Amazon delivery receipt plus my purchase receipt. First time around, they sent me a new pump because the equipment stopped working a month after I bought it. That didn't work, so they sent me a whole new equipment pack. Now it works fine. Total time to resolution was about 1.5 months.
January 15, 2026
Unprompted review
Reply from Intex - North America
Hi there Steven. We are so glad to hear that your spa is finally up and running so you can get back to relaxing. It sounds like quite a journey to get there, and I truly appreciate your patience while we worked through those document uploads and the initial pump replacement.
While it is great that the new equipment pack did the trick, we know that waiting a month and a half is a long time to be without your spa. Your honesty about the timeline and the process is incredibly helpful for us as we look for ways to make our support even better for everyone. Thank you for sticking with us and sharing your experience.
The CSR explained how to apply the…
The CSR explained how to apply the warranty and I was shipped my replacement air mattress.
February 23, 2026
Unprompted review
Reply from Intex - North America
It is great to hear that our team was able to guide you through the warranty process and get that replacement air mattress on its way to you. Making sure you have a comfortable place to sleep is our top priority.
We truly appreciate you sharing that the experience was smooth and straightforward. It is always our goal to get you back to relaxing as quickly as possible.
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