There was a delay in delivery and package took over 2 weeks to arrive. Customer service did get back to me, once contacted, with package tracking number. The books looks nice from outside but some pag... See more
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See what reviewers are saying
The quality was better than I expected and it arrived very quick with the standard shipping option. I am very pleased with this purchase and excited for the reaction when it’s opened on Christmas morn... See more
After reading the reviews, I knew the early years would be a small print; however, most pages looked smeared. This includes at least the first half of the book. Also on most pages, the print format is... See more
The book is an amazing gift for a history buff. My son is a middle school history teacher and he was extremely pleased to have the book and a source for having our young students see the headlines tha... See more
Company details
Information provided by various external sources
Welcome to In The Book. We’re book specialists. We know one story is enough to transform an individual’s outlook on the world, whether it’s a well-loved book from childhood, or a classic work of fiction. But, we put the magic into the story by writing you into the adventure as it unfolds.
Contact info
Signature House, 23 Vaughan Road, AL5 4EL, Harpenden, United Kingdom
- 0330 058 0403
- contact@inthebook.com
- inthebook.com
4.2
Great
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I am very upset
I am very upset. I paid 24.95 on July 23rd and have heard absolutely nothing and received nothing. Where is my book? I would not trust this company at all!! Ros Whatley
August 21, 2025
Unprompted review
Cant use gift card at checkout
I had received a gift card for boo hoo and was trying to use this at the checkout. Wasn't letting me use it for some reason. Did the online chat with an agent called Nagina M. It was explained im using my phone and the facility isn't available at the moment. Was advised to use a laptop or computer and this will work. I will try this later today . But happy for the advice. Waited for about 5 mins to be put through to chat with someone. So very speedy reply . Thank you
June 26, 2023
Unprompted review
Just awful
The printing was awful. I bought this for my dad for Christmas. I had it inscribed so I wasn’t able to return it. He’s unable to read the majority of the pages. I’m beyond disappointed and so was he. Terrible product. I never write reviews but this was so bad I felt the need too.
November 15, 2022
Reply from In The Book
Thank you for your review.
We do apologize that you are not happy with the product ordered.
We are unable to locate any communication to our Customer Service Team, advising of any issues with your order. Please can you email contactus@inthebook.com and a Representative will be able to assist you.
Please accept our apologies for any inconvenienced caused.
Kindest Regards
The In The Book Team
I have never written a review in my…
I have never written a review in my life but feel compelled to here as I'm appalled by the service and daylight robbery (as you'll see from other reviews too!). AVOID this company!!! I ordered a personalised book on 25th November 2022 expecting to receive it as a gift before Christmas. I tracked the package and it continuously said 'out for delivery' and never was received. I sent an email to the customer service team on 23rd December and received no reply! I was then out of the country for January and followed up with a phonecall on 10th February, to be told that as it's out with the 30 days there's nothing they can do (the woman on the phone was pretty rude and clearly didn't want to help me). I was told it was delivered in December - there was no way it was delivered as I received multiple packages in december. Now reading other reviews it sounds like this is a scam and is what they state to all customers when they don't actually send them!
I wish I had read the reviews before placing my order and wasting £30! AVOID THIS WEBSITE!
February 10, 2023
Unprompted review
Reply from In The Book
Thank you for your review.
We are sorry to hear this.
Your order was processed and dispatched on 29th November and sent by Royal Mail. As your order was not on a fully tracked service, your parcel was sent with a Royal Mail 2D code, which only registers on the Royal Mail website when delivery is made. From this information, it shows that your item was delivered on the 13th December, with GPS showing your delivery address. On your 'Track My Order' along with your dispatch email, you would have been provided with your 2D code, so you can also see this information.
From looking at all our communication, we are not able to locate any emails or calls from yourself from December in regards to the query that you have raised. It is only the phone call made in February that is the first contact we have had from yourself. As our Customer Service Team explained that this is out of our 40 days Terms and Conditions policy and unfortunately we are no longer liable for your parcel.
Please accept our apologies for any inconvenienced caused.
Kindest Regards
The In The Book Team
Very efficient.
December 25, 2022
Perfect bedtime book
Perfect bedtime book, my grandson recognised his name throughout which kept him smiling
December 25, 2022
I get one star because there is failure To respond
I get one star because there is failure for communication book had water damage.
December 22, 2022
More Diversity in Character Representation
I purchased my personalized book on 12/1/22 and paid $19.99 for expedited shipping. My order confirmation stated that I would receive my book between 12/8/22-12/12/22. I did not receive my book until 12/17/22. Additionally, I purchased this book as a gift for my nephew Liam's 2nd birthday and was extremely disappointed when I realized the illustrations in the book were preset and there wasn't an opportunity to select a skin tone that resembled his skin tone. Because there was no opportunity to provide this information, I assumed the illustrations in the book would be presented in a way so that the boy in the book's skin tone would not be depicted.
December 17, 2022
Reply from In The Book
Thank you for your review.
We are sorry to hear this.
When personalizing the Pet Dinosaur book, for this particular book, we do not give the option to change the child's features and therefore the illustrations are as advised. We do also provide a flip through for the product, so the customer is able to see the whole book from front to back. We do apologise if this was missed at the time of placing your order.
There are a number of children's books on our website, where you are able to configure a more personalised character for your book.
Please accept our apologies for any inconvenienced caused.
Kindest Regards
The In The Book Team
Poor print quality
Poor print quality, lack of communication after placing order. Price was way to expensive for the quality of the product. I would not recommend this as a gift or a personal purchase.
December 25, 2022
Reply from In The Book
Thank you for your review.
We do apologize that you are not happy with the product ordered.
We are unable to locate any communication to our Customer Service Team, advising of any issues with your order. Please can you email contactus@inthebook.com and a Representative will be able to assist you.
Please accept our apologies for any inconvenienced caused.
Kindest Regards
The In The Book Team
It was super easy to find what I wanted…
It was super easy to find what I wanted and get it ordered. The payment process was quick also.
December 3, 2022
Lovely personalised books.
Had previously bought three personalised books. Bought a fourth book for new grandchild who arrived in October.
Lovely books and not disappointed with the last one I purchased.
Prompt delivery
December 10, 2022
Horrible customer service & shipping times
I ordered this as a Christmas gift on December 2nd and didn’t receive it until December 28th. Their website said guaranteed to arrive by Christmas if ordered by December 8th and it was not. I didn’t have a gift for that person on Christmas and was the awkward “it’s still on its way, I’ll give it to you next time I see you” person and thats not cool. I emailed to inquire about why it was taking so long and never received a reply back. The “contact us” address & office hours are in New York, but it shipped from the UK & sat at customs for 2 weeks. For the price I spent on 1 book, I expected better customer service. I gave it 2 stars because the book itself is nice & the recipient liked it when they finally received it.
December 28, 2022
Reply from In The Book
Thank you for your review.
We are sorry to hear this and apologies that you did not receive our reply.
All our orders are processed and shipped from our Production Teams in Scotland, UK, as they are produced along orders from our UK In The Book, however all our US orders are shipped on a tracked service.
Looking into your order, and email confirmation, your delivery dates were between December 13 - December 15.
Your order was processed and shipped by FedEx, however unfortunately there was a slight delay in transit, which we do apologize for. Your order was delivered on December 27.
We hope upon receipt, you were pleased with the product ordered.
Please accept our apologies for any inconvenienced caused.
Kindest Regards
The In The Book Team
Did not arrive in time for Christmas as…
Did not arrive in time for Christmas as promised.
December 2, 2022
Reply from In The Book
Thank you for your review.
We are sorry to hear this.
Looking into your order, and email confirmation, your delivery dates were between December 12 - December 14.
Your order was processed and shipped by FedEx, however unfortunately there was a slight delay in transit, which we do apologize for. Your order was delivered on December 29.
We hope upon receipt, you were pleased with the product ordered.
Please accept our apologies for any inconvenienced caused.
Kindest Regards
The In The Book Team
The site on my iPhone was different…
The site on my iPhone was different then on my computer.
They set me a girl in a wheelchair instead of what I picked.
Horrible customer service.
Find another book resource.
November 16, 2022
Reply from In The Book
Thank you for your review.
We are sorry to hear this.
All our Children's books do not have any human intervention and once an order has been confirmed on the website, creates a print file exactly as the customer has requested. We also record any orders placed through the website, and after looking at your ordering process, shows that you did request the child to be in a wheelchair. This was also confirmed on your email confirmation, where you are able to review the avatar for the child and the pet.
The Customer Representative was very honest with you and provided you with images of you placing the order, showing the child in the wheelchair but also confirmed that as you had placed your order through a cell phone, it wasn't very clear when selecting a gender. Even though you were able to view your avatar through the whole process, as shown in the photos provided, a full refund was issued to you.
Please accept our apologies for any inconvenienced caused.
Kindest Regards
The In The Book Team
Penn State memories
Excellent product, well put together. Would recommend this company to anyone interested in a special book/gift for their special loved one.
December 25, 2022
Ordered FSU as a gift
Ordered FSU as a gift, and they received Florida Gators. He had to wait another 3 weeks for a replacement.
December 9, 2022
Reply from In The Book
Thank you for your review.
We are sorry to hear this.
To receive the incorrect team is unfortunately human error with our Production Team, which we do apologize for. Your feedback has been passed onto our Production Manager.
In regards to the replacement, you were offered the option to have a full refund on your order, or have a replacement but advised it would not be received until the New Year. You opted for the replacement.
We can see that your replacement was successfully delivered on January 7 and we hope upon receipt, the recipient was pleased with their item.
Please accept our apologies for any inconvenienced caused.
Kindest Regards
The In The Book Team
I’ve tried to get in contact with the…
I’ve tried to get in contact with the company regarding a lost item and have been ignore I, long story short Royal mail have lost it and need them to contact them regarding a claim. This was mean to be a Christmas present now I’m £60 out of pocket it’s a complete joke!!!
December 28, 2022
Reply from In The Book
Thank you for your review.
We are sorry to hear this.
We can see that you have contact our Customer Service Team outside of our business days, however a Representative contacted you once we had reopened from the weekend.
The Representative advised that your order was showing as delivered by Royal Mail on the 28th November, which could be with a neighbour or in a safe place, if there was not anyone available at the requested delivery address. Our Customer Service Team are currently awaiting your reply to confirm that the delivery address entered on your order is correct. Once they have received a response, your query will be dealt with accordingly.
Please accept our apologies for any inconvenienced caused.
Kindest Regards
The In The Book Team
The New York Yankees book was a great…
The New York Yankees book was a great gift my son loves it.
December 25, 2022
Great experience
The multiple options for Disney children's books is impressive. This allowed me to get a different book for each of my five girls granddaughters who are all toddlers. They are a little longer than I normally would have gotten for my toddlers, but they still love them. The books are very high quality. The customer service is excellent!
December 14, 2022
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