I was really impressed with Simmer Eats’ service when it came to subscription, ordering, and delivery - everything was smooth and efficient. However, I was very disappointed by the comple... See more
Company replied
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Truly excellent service. Emile Henry Mini Baguette Baker bought for a well discounted price. Same day dispatch, next business day delivery. Some really nice touches - handwritten 'thank you' card and... See more
So seldom to find courteous, efficient and prompt service these days. One has to be so aware of sharp practices with on line shopping as honesty is now a rare commodity. Was delighted to find this he... See more
Company replied
Great service and delivery. Lovely note in the package from Lucie which was unexpected, it just added the personal touch. Bread baker excellent. Hadn’t used one before, but it works well, and cook... See more
Company replied
Company details
Written by the company
We hope you enjoy your cooking journey, we want you to share our enthusiasm whilst appreciating all the wonderful values these home and kitchen brands will bring to your kitchen. Shop online or click and collect at our local store at the Trentham Estate in Staffordshire.
Contact info
Unit 39, Trentham Retail Village, Stone Road, ST4 8AX, Stoke on Trent, United Kingdom
- 01782572919
- info@simmerandslice.co.uk
- inthehaus.co.uk
4.4
Excellent
302 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent service. Promised next day and they delivered.
My delivery was cancelled by the company who were due to deliver.
I emailed Haus and they replied within 2 hours to advise me that they didn’t know why it had been cancelled by the delivery firm but promised my product would be delivered before 1800 the next day. The delivery was at my door before 9am. Excellent service
November 29, 2022
Reply from Simmer and Slice
Thank you, sorry for my delay... i am on catch up! Who can decide what these courier companies do! Drive me crackers! Thank you for your honest feedback and review! Glad you were sorted :)
Great stock and fast dispatch and…
Great stock and fast dispatch and delivery. Five stars.
November 15, 2022
Reply from Simmer and Slice
Thank you, much appreciated!
Reply from Simmer and Slice
The age check adds a slight delay but is an important step to ensure the goods get into the right hands!! Thank you for the feedback :)
Reply from Simmer and Slice
Thank you, much appreciated
Exceptional Quality
Emile Henry Bread Cloche surpassed my expectations, it is much light that iron Dutch ovens and gives better results.
October 28, 2022
Reply from Simmer and Slice
TRUE.... send pictures of your amazing bakes to our Instagram page!
Great offer price and fast delivery
October 17, 2022
Reply from Simmer and Slice
Thank you, much appreciated
Reply from Simmer and Slice
Thank you, much appreciated
Package been marked as delivered.Have…
Package been marked as delivered.Have not received any package and response from retailer and courier is almost non existent.Requested an update yesterday and have still not received any response.
October 11, 2022
Reply from Simmer and Slice
Ooops, thank you for the feedback!
I made my first order a few days ago…
I made my first order a few days ago and unfortunately the tray arrived damaged . I emailed about this issues and a day later I had a replacement . Good quality and excellent customer service
October 11, 2022
Reply from Simmer and Slice
Thank you, much appreciated
This is the best service I have ever seen.
This is the best website, e-commerce platform and customer service I have ever seen. If only every company was like this!
October 10, 2022
Unprompted review
Reply from Simmer and Slice
Thank you, much appreciated - Faster than my responses :) Your feedback is always welcome!
Good description of goods and prompt…
Good description of goods and prompt delivery. Much appreciated
September 15, 2022
Reply from Simmer and Slice
Thank you, much appreciated
Splendid!
I purchased two high quality ceramic bakers from I love Haus as the prices were lowest I could find. As a much appreciated bonus, they gave me a generous first purchase discount. Also, time between order and delivery was less than expected. Highly recommended.
September 23, 2022
Reply from Simmer and Slice
Thank you, much appreciated
I have purchased before from this…
I have purchased before from this company and they are very good , quick delivery and great range of items . Love my small knives very handy ...
September 12, 2022
Reply from Simmer and Slice
Thank you, much appreciated
Care and Attention
Prompt and friendly online+offline services! Fast delivery! Attractive discount!
September 9, 2022
Reply from Simmer and Slice
Thank you, much appreciated We try our best :)
Emile Henry’s
Great service and delivery. Lovely note in the package from Lucie which was unexpected, it just added the personal touch.
Bread baker excellent. Hadn’t used one before, but it works well, and cooks an excellent loaf.
Good price for the product in comparison to other sites.
Will definitely use Haus again. Thank you.
September 1, 2022
Reply from Simmer and Slice
Thank you, much appreciated
My order arrived quite quickly and was…
My order arrived quite quickly and was well packaged in lots of bubble wrap.
Item as described and reduced price so all good here nothing negative to say
August 19, 2022
Reply from Simmer and Slice
We are always trying to minimise on wrap.... it is recycled though :) Thank you, much appreciated
Great price and easy to order
Always wanted a Chinese cleaver and when I saw this one on Haus and at such a great price I went for it. Easy to order, great price and arrived on time, would recommend
August 13, 2022
Reply from Simmer and Slice
Thank you, much appreciated
Very helpful
Very helpful, speedy and efficient. I will not hesitate to make further purchases.
August 12, 2022
Reply from Simmer and Slice
Thank you, much appreciated
Excellent Service The discount coupon I was given from an…
The discount coupon I was given from an earlier purchase wasn’t working online, so I called them and the representative was very helpful, upbeat, quick and efficient. I have to admit though that the ruffled tart dish was so much larger than I expected. I have no idea what to do with a tart dish that size. Anyway, thank you for your great service.
August 3, 2022
Reply from Simmer and Slice
What did you bake in the end? Thank you for your custom, much appreciated
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