I was really impressed with Simmer Eats’ service when it came to subscription, ordering, and delivery - everything was smooth and efficient. However, I was very disappointed by the comple... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Truly excellent service. Emile Henry Mini Baguette Baker bought for a well discounted price. Same day dispatch, next business day delivery. Some really nice touches - handwritten 'thank you' card and... See more
So seldom to find courteous, efficient and prompt service these days. One has to be so aware of sharp practices with on line shopping as honesty is now a rare commodity. Was delighted to find this he... See more
Company replied
Great service and delivery. Lovely note in the package from Lucie which was unexpected, it just added the personal touch. Bread baker excellent. Hadn’t used one before, but it works well, and cook... See more
Company replied
Company details
Written by the company
We hope you enjoy your cooking journey, we want you to share our enthusiasm whilst appreciating all the wonderful values these home and kitchen brands will bring to your kitchen. Shop online or click and collect at our local store at the Trentham Estate in Staffordshire.
Contact info
Unit 39, Trentham Retail Village, Stone Road, ST4 8AX, Stoke on Trent, United Kingdom
- 01782572919
- info@simmerandslice.co.uk
- inthehaus.co.uk
4.4
Excellent
302 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Very easy to order and delivery was outstanding. Very quick to receive the product
The item was also very well wrapped and boxed
An excellent company to do business with.
Highly recommend
July 31, 2022
Reply from Simmer and Slice
Thank you, much appreciated
I AM A VERY HAPPY CUSTOMER
Lucie & Jack provided me with a 1st Class Customer Service. Lucie was very patient with me. She assisted me when I had problems ordering online. Nothing was too much trouble. I will definitely be a returning customer. Thank you.
July 27, 2022
Reply from Simmer and Slice
We do try :) Thank you - i passed on your feedback but forgot about my replies! I need more training! Thank you for the feedback, much appreciated
Great products I struggled to find…
Great products I struggled to find elsewhere delivered quickly and for a great price. Can't argue with that!
July 20, 2022
Reply from Simmer and Slice
Thank you, much appreciated
Reply from Simmer and Slice
Thank you, much appreciated
Reply from Simmer and Slice
Thank you, much appreciated
Reply from Simmer and Slice
Thank you, much appreciated
Scanpan Haptiq
Great value of scanpan haptiq,
Super speedy delivery, I'm happy with the order and the service. I even got handwritten thank you note.
Definitely will be my go to shop in the future.
May 23, 2022
Reply from Simmer and Slice
Thank you, much appreciated
Absolutely brilliant
Absolutely brilliant, very fast delivery turned up a day earlier than expected and very happy with knives at such a good price, will be buying my knives from here from now on.
May 15, 2022
Reply from Simmer and Slice
Thank you, much appreciated
Beautiful Hare's
I love Hare's so finding this kitchen roll holder was great ,it's very cute. Only one niggle it doesn't hold a very big roll of paper but I still love it .
May 15, 2022
Reply from Simmer and Slice
I thought this was a play on words for I love haus - Thank you, much appreciated
Reply from Simmer and Slice
We have tweaked it BUT Thank you, much appreciated feedback
Great quality product’s exceptional…
Great quality product’s exceptional communication and any problems delt with promptly first class
May 2, 2022
Reply from Simmer and Slice
Thank you, much appreciated
Excellent service with a personal touch.
April 26, 2022
Reply from Simmer and Slice
Thank you, much appreciated
Happy with our new Scanpans
Really good products, very prompt delivery, good value for money.
April 25, 2022
Reply from Simmer and Slice
Thank you, much appreciated
Brilliant Customer Service dealing with problem
This is my first purchase from this company. The goods arrived promptly and I followed the instructions for the four lingots for my indoor garden. Unfortunately one of the four did not germinate - I contacted the company who responded immediately and have replaced the plant. Im very impressed with the speed and the friendly way they handled my problem. The other three have grown brilliantly so I am very happy with the excellent customer service I have received.
April 25, 2022
Reply from Simmer and Slice
Thank you, much appreciated
Reply from Simmer and Slice
Thank you, much appreciated
Great service and was the only place to…
Great service and was the only place to stock the goods I needed. I'll be back!
April 5, 2022
Reply from Simmer and Slice
Thank you for your review, much appreciated :)
Had an issue with a wusthof which…
Had an issue with a wusthof which needed replacing, I have to say their customer service is outstanding I spoke to a gentleman called Michael who was very helpful during the whole process. Delivery in two days. 100% would recommend this company.
April 4, 2022
Unprompted review
Reply from Simmer and Slice
Thank you for taking the time to say this. Michael will be over the moon and I have already thanked him, he is our apprentice and is relatively new to our way of the world. :)
Reply from Simmer and Slice
Thank you kindly
I had a problem with a scanpan i…
I had a problem with a scanpan i purchased so i rang Haus in stoke on trent apoke to a gentleman called Michael sent him pictures of the pan and a replacement arrived by 14.00pm the nextday thank you Michael A first class service of a quLity product
March 25, 2022
Unprompted review
Reply from Simmer and Slice
Tis Michael again.... That's the second time in two weeks he's had such a nice comment. Thank you for taking the time to write. It means so much! :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.