In-Time Watch & Jewellery Repairs Reviews 

409
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Trish and her cover Hammad are just the best. Nothing is too much trouble including helping me specify a bespoke strap for a very unusual watch by Charriol which had a really uncomfortable bracelet an... See more

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Rated 5 out of 5 stars

Watch strap lifting away from face. Took it to two shops in Westfield, one said it needed to go to repair centre (six week lead time), the other said it needed a part to be ordered (two week lead tim... See more

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Rated 5 out of 5 stars

Took a very very tarnished silver bike chain bracelet in for cleaning. I was served by Trish. I can't believe how good the result is like brand new. Excellent customer service by Trish and after 42 ye... See more

Company replied

Rated 1 out of 5 stars

Selected a watch strap and paid for the item, waited for purchase to arrive sent email asking about purchase. No answer again re emailed, no answer. Contacted customer service about purchased product.... See more

Company replied

Company details

  1. Watch Store
  2. Jewelry Store

Written by the company

UK's leading watch & jewellery repairs. Our branches are located in popular department stores across the country, including: Grafton Centre Cambridge, Arndale Centre Manchester and St Enoch Centre in Glasgow.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

409 reviews

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4.3

All reviews

(409)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Execellent service

Execellent service, delivered the repair as quoted and to timeline. Shipping was effieicent and all custom packaging returned as delivered to them. Watch looks like new, Highly recommended.

November 5, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service Visited the Intime this…

Visited the new location of Intime this week in the bridges, Sunderland to get a price for battery replacement and link removed on two watches. Absolutely over the moon with the quality, speed and service I received.
The young man who assisted me (I believe his name was Derek) was wonderful. So polite, he asked if we would be shopping any more that morning and that we could return to collect the watches rather than waiting.
Absolutely brilliant service overall and will definitely recommend.

November 3, 2021
Unprompted review
Rated 5 out of 5 stars

Continuing fab service, won’t use anyone else now

Had to send my engagement ring off to be resized as the jewellers we bought it from wouldn’t do it. In time also picked up a lot of fractures in the shank so had a half shank repair and resize. Came back in 7 days and looks fantastic. My husband had to check it was the right ring! Love this place. Highly rated

October 22, 2021
Unprompted review
Rated 5 out of 5 stars

Ring resizing

After taking two of my rings to several jewellers for resizing, without any luck, I found In-Time jewellery repair. They have resized the two rings perfectly. I am so pleased. I will definitely recommend and use them for any future needs.

October 21, 2021
Unprompted review
Rated 5 out of 5 stars

Tissot repair

Very pleased with the service on the repair of my Tissot watch. I was uneasy about using an online service, but have no hesitation recommending this company.

October 15, 2021
Unprompted review
Rated 5 out of 5 stars

Would 100% recommend!

I haven’t been able to wear my eternity ring for about 18 months due to it being too small. I bit the bullet to get it resized so I could wear it again.
I filled in the super easy form and sent off my ring. I was a little uneasy about using an online service, but I couldn’t have been more wrong.
The communication was fantastic, the ring came back in just over a week and it’s perfect!
I can’t fault the service and I would recommend to anyone and everyone.
We will be sending my husbands watch off soon!
So much more convenient than travelling to town twice.
Suitably impressed!!

October 2, 2021
Unprompted review
Rated 5 out of 5 stars

necklace repair

Posted a gold chain necklace on Monday13/9/21. Informed when received , repaired and dispatched and received the repaired and cleaned item carefully packed on Friday17/9/21. Excellent service and delighted with result.

September 17, 2021
Unprompted review
Rated 5 out of 5 stars

Ring repair and resize

I sent my ring away to be resized, repaired and cleaned and polished. Sent numerous emails back and forth to make sure everything was exactly as I wanted. Had my ring back with me within 2 weeks of sending it off. Incredibly happy with how it's turned out at an affordable price price. Thank you so much. Will be telling friends and family of your service and will definitely be back should I need any other work done. Thank you.

September 9, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent all-round

Excellent all-round. They repaired the leaking seal on my watch. Very fair price and great communication. They also changed the battery and gave it a good clean. I would highly recommend them.

September 5, 2021
Unprompted review
Rated 5 out of 5 stars

Very impressed!

I have been so impressed with the postal service. I sent my wedding ring to be rhodium plated and in 10 days it was returned to me looking perfect! I had emails throughout the process keeping me up to date which was great! Thank you :-)

September 2, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service

I had a snapped white gold ring which was sent off, fixed, polished and returned to me within 6 days. I am absolutely thrilled with the service I received and I would recommend In-Time to anyone and everyone. Great communication from start to finish.

August 26, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, my fathers watch repaired to a high standard and has sentimental value, so very important to me. Service was efficient, and kept informed throughout the process. Delighted when it arrived back this morning looking like new - thank you

August 17, 2021
Unprompted review
Rated 5 out of 5 stars

Wow Spectacular service

Wow, Wow,Wow, I today received 4 watches back for different repair for each watch and it blew me away with the spectacular job done by In-Watch. Each looking like NEW watches. I recommend their service to everyone, Peter Palfreman

August 12, 2021
Unprompted review
Rated 5 out of 5 stars

Great job

Sent my Citizen for replace glass and was impressed with the repair and turnaround time. The watch came back in secure safe packaging and having been cleaned and fully adjusted to the correct date etc.. well happy with the service provided.

August 11, 2021
Unprompted review

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