Brothersintimeuk Reviews 249

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service and high-quality products, often noting that items are exactly as described and even better in person. Many appreciate the staff's professionalism, extensive knowledge, and helpful communication, which contributes to a seamless and trustworthy purchasing process. However, some people were dissatisfied with the service regarding product issues. One customer reported that a purchased watch repeatedly stopped working and, despite multiple returns, encountered challenges with the warranty process, which resulted in an out-of-pocket repair cost with another service provider.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the beautiful condition of the... See more

Service

Consumers consistently report highly positive experiences with the service. Many reviewers praise the... See more

Staff

Customers had positive experiences with staff. Many reviewers praised specific staff members for their... See more

Quality

Customers consistently note positive experiences with quality. Reviewers frequently mention that watches... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service all around. Communication was excellent across the board. Giuseppe was even happy to speak even when on a family holiday abroad. The watch arrived promptly having been well packaged. It... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend Brothers In Time enough. I received a quality service from start to finish, and Giuseppe’s efficient communication gave me full confidence and trust in their services. I am now the p... See more

Company replied

Rated 5 out of 5 stars

Dealing with Giuseppe has been flawless. I was interested in a Datejust which unfortunately had a deposit put down on it. Giuseppe was able to do me a deal on the same style watch which was newer at a... See more

Rated 5 out of 5 stars

After a few back and forth messages it was clear that Giuseppe really knew his stuff about the watch in question. (I had spent the last 6 months researching it!) One of my concerns was about... See more


Company details

  1. Watch Store

Written by the company

Purveyors of Luxury Timepieces and specialised watches.


Contact info

4.9

Excellent

TrustScore 5 out of 5

249 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Day date

Made the trip to Bedford this morning to meet up with Giuseppe and do a deal. Wonderful experience, such an easy person to do business with. I will not hesitate to use again. Perfect 👍🏼

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

Flawless Service!!!!!

From the very first contact with Guiseppe at Brothers In Time, to the watch landing at my front door, the service has been nothing short of flawless. This guy cares, has a wealth of horology knowledge and understands the customer’s needs to a tee. Everything I requested was actioned, nothing was too much trouble. The Sub 16610LN is even better than it looked on the videos and was sized up and ready to wear when it arrived. Brothers In Time not only have beautiful timepieces in the store, but they can also look to source what you're after. And as all us watch lovers know, it's an addiction isn't it, you're never fully satisfied! I will be back to Guiseppe when I'm ready for my next purchase. Thanks so much brother, I'll wear in good health ('',)

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Pictures of the watch were perfect with…

Pictures of the watch were perfect with the description of the item being exactly how it was. Came packaged brilliantly and arrived shortly after I placed the order. The only issue I had was they had so many good options to choose from it was difficult to decide! When it comes time for my next purchase I will definitely be looking at what they have to offer.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Bought lovely bi-metal Daytona with champagne face. First Rolex and Giuseppe couldn’t have been more helpful. Highly recommended.

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Experience at BrothersinTime

I have had my eye on a watch for years and was just waiting for the right watch at the right time.
I pulled the trigger finally and could not be happier.
Giuseppe was excellent to deal with. He was very patient with all my questions, detailed with his answers and it was a great experience all round.
If you are looking for a watch then this is the place to go. The whole process is professional, efficient and you won’t regret choosing Brothers in Time.
Thank you.

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Giuseppe was fantastic to work with…

Giuseppe was fantastic to work with from start to finish. Communication was excellent—he was quick to respond, clear in his answers, and very helpful throughout the entire process. He provided all the information I needed promptly and made the transaction smooth and straightforward. The watch arrived exactly as described, and it was clear he takes great care in representing his pieces accurately. I wouldn’t hesitate to buy from Giuseppe again and highly recommend him to anyone looking for a trustworthy and professional seller. ⭐⭐⭐⭐⭐

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

This is my second watch I’ve purchased…

This is my second watch I’ve purchased through Brothers in Time and specifically in dealing with Giuseppe. I always follow the principle of ‘buy the dealer’ before the watch and Giuseppe is someone who really knows watches and can be trusted with the best advice, products as described and competitive pricing. I wouldn’t hesitate to use Brothers in Time again.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great company, Nice guy, No pressure

After a few back and forth messages it was clear that Giuseppe really knew his stuff about the watch in question. (I had spent the last 6 months researching it!)

One of my concerns was about authenticity, but backed with their lifetime guarantee my mind was put at ease.

No high pressure sales, just good honest advice and the ability to see the watch in person and try it on was nice too, certainly worth the drive.

Watch was better than described.

Highly recommend, Genuine chap, I'm already thinking about the next one!

December 27, 2025
Unprompted review
Rated 5 out of 5 stars

Great people to deal with !!!

I have dealt with this company on two occasions. One a purchase and two a sale. Exceedingly good, honest communication. Met both on each transaction and very friendly chaps. Highly recommend them for anyone entering the world of watches !!!

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

What an experience

What an experience! Giuseppe was amazing from start to finish. I bought a watch for my wife’s Christmas present and the service was second to none. Fantastic price and fantastic communication, videos and pics of the watch when requested over WhatsApp. I live 50 mins away from the showroom and Giuseppe kindly offered to deliver the watch for me, which was amazing. Thank you very much. Tom

December 14, 2025
Unprompted review
Rated 5 out of 5 stars

This was my 4th time doing business…

This was my 4th time doing business with Brothers In Time, and the process was absolutely perfect, yet again!

Communication with Guiseppe was exemplary (Guiseppe and Eren are great guys) and I managed to secure an absolutely beautiful watch. I genuinely can’t thank them enough. I had my new watch dispatched the same day my part-exchange was delivered to them-talk about prompt service! Guiseppe (and Eren) are truly a credit to the watch-world and doing business with them is so easy, reliable, friendly and enjoyable.

They have absolutely beautiful condition watches and a wealth of knowledge making them, in my opinion, the absolute first (and only) stop if looking to purchase a beautiful watch.

Thank you so, so much Guiseppe (and Eren) for incredible service yet again!

December 13, 2025
Unprompted review
Rated 5 out of 5 stars

Omega


I purchased an Omega and the whole experience was excellent. The item was exactly as described, in great condition, and the service I received was outstanding—professional, efficient, and genuinely customer-focused. I felt confident throughout the process and would highly recommend this seller to anyone looking for quality timepieces with reliable support.

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Brothers in Time a company you can trust to fulfil…

I had been looking for a particular new Omega watch for some time but didnt want to afford a new one.
I saw what i wanted on their website and made contact. Giuseppe immediately responded and provided a professional service and with all the assurances i needed. It great to deal with such reliable people who do exactly what they promised. My watch when it arrived was ‘as new’ condition and certified.

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

From initial contact to completed sale, Brothers in Time were very helpful and knowledgeable. Easy transaction and very happy with my purchase. Many thanks. Will use again.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great place for special watches

Communication was swift and clear, the watch bracelet was adjusted to fit and despatch was quick and secure.
Delighted with the watch, definitely recommend this shop for special gifts.

November 5, 2025
Unprompted review
Brothersintimeuk logo

Reply from Brothersintimeuk

It was our pleasure to assist you on your special watch purchase for your husband. I hope he enjoys the wearing such a beautiful timepiece.

Rated 5 out of 5 stars

Giuseppe made my first ever watch…

Giuseppe made my first ever watch purchase a pleasure. I had been saving up for a special gift to myself for my 40th birthday 🎁 and when I saw the unusual date just I knew that was the one! Thank you for all your kindness and being a LEGEND. Trust BIT and you won’t be disappointed. I felt all the way they wanted the best for me and my watch journey.

November 2, 2025
Unprompted review
Brothersintimeuk logo

Reply from Brothersintimeuk

Your welcome Hannah, enjoy it.

Rated 5 out of 5 stars

Direct and very reasonable…

Giuseppe was direct and very reasonable to deal with. I would not hesitate to buy from him again.

October 31, 2025
Unprompted review
Brothersintimeuk logo

Reply from Brothersintimeuk

Was a pleasure to assist you on your recent acquisition.

Rated 5 out of 5 stars

Beautiful Rolex 14060M

Beautiful Rolex 14060M, exactly as described, fast delivery, and Giuseppe made the whole process very seamless. Thanks again

October 1, 2025
Unprompted review
Brothersintimeuk logo

Reply from Brothersintimeuk

It was our pleasure in assisting you on your watch journey.

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