Brothersintimeuk Reviews 

253
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found that the products were exactly as described, often exceeding expectations with their high quality and stunning condition. People frequently highlighted the excellent and professional service, noting efficient processes and a personalized approach. Reviewers praised the staff for their extensive knowledge, helpfulness, and outstanding communication, instilling confidence and trust. Many consumers expressed satisfaction, often becoming repeat customers due to reliable and enjoyable business interactions. The overall process was described as flawless and straightforward, with customers feeling confident and well-informed throughout their purchase journey.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the beautiful timepieces and their... See more

Service

Customers had positive experiences with service, often describing it as top-notch, flawless, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction that items,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service all around. Communication was excellent across the board. Giuseppe was even happy to speak even when on a family holiday abroad. The watch arrived promptly having been well packaged. It... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend Brothers In Time enough. I received a quality service from start to finish, and Giuseppe’s efficient communication gave me full confidence and trust in their services. I am now the p... See more

Company replied

Rated 5 out of 5 stars

After a few back and forth messages it was clear that Giuseppe really knew his stuff about the watch in question. (I had spent the last 6 months researching it!) One of my concerns was about... See more

Rated 5 out of 5 stars

This is my second watch I’ve purchased through Brothers in Time and specifically in dealing with Giuseppe. I always follow the principle of ‘buy the dealer’ before the watch and Giuseppe is someone wh... See more


Company details

  1. Watch Store

Written by the company

Purveyors of Luxury Timepieces and specialised watches.


Contact info

4.9

Excellent

TrustScore 5 out of 5

253 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.9

All reviews

(253)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing service from brothers in time

Amazing service from brothers in time,
Bought a Rolex sea dweller. Giuseppe was so helpful all the way and always available to answer any questions I had 5star all the way thanks. Love the watch.
Jason.

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Best trusted dealer by a mile…

I purchased my second watch off Giuseppe yesterday. An absolute gentleman with the highest of standards and ethics.
Perfect service and great correspondence. A trusted Gem. Probably one of the best trusted dealers in the UK right now.
I Highly recommend Brothers in Time without any reservations.
Thank you for my brilliant Paul Newman.

May 20, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish, Giuseppe was helpful and responsive and the purchase and exchange went without a hitch. Will definitely deal with Brothers in Time again.

April 11, 2025
Unprompted review
Rated 5 out of 5 stars

I thoroughly recommend Guiseppe and…

I thoroughly recommend Guiseppe and Brothersintime if you want to purchase a luxury timepiece. Having agreed to buy a watch on the basis of the photos on the website, I duly rang up Guiseppe to discuss payment and taking possession of the watch and he immediately offered to deliver it to my home ( a round trip of over 5 hours for him) in a few days time. As there was another watch I had also admired on his website I asked if he could bring this with him too for me to have a look at. He duly arrived at the agreed time and I ended up buying both watches. Super watches, sensibly priced and an exceptional personal service provided by Guiseppe. If I ever buy another watch, I will definitely approach Guiseppe first before looking elsewhere.

February 27, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely outstanding service from…

Absolutely outstanding service from Giuseppe and Eren, bought a Rolex Daytona and from the initial contact to delivery of the watch they both went out their way to make the purchase as seamless as possible….they delivered the watch to my home in Scotland and I cannot thank them enough for the purchase experience, I would thoroughly recommend Brothers in time if you are considering buying a watch from them without any hesitation…thank you both so much delighted customer

February 2, 2025
Unprompted review
Rated 5 out of 5 stars

Superlative service for a superlative…

Superlative service for a superlative chronometer!! Giuseppe and Eren were extremely helpful from the moment I contacted them to the point of sale hundreds of miles from their base ! A personalised service for discerning customers will take Brothers in Time far in this competitive field . As a collector of many years I feel they were not patronising and very competitive price wise and the whole high value transaction went smoothly without fear or issues . I cannot recommend BIT enough and if you are thinking of buying a lifetime investment you cannot go wrong dealing with them .

January 14, 2025
Unprompted review
Rated 5 out of 5 stars

Watch Experts

Both Giuseppe and Eren went out of their way to be helpful in making my purchase a very enjoyable experience. Eren went through the operation of my new watch taking the time to make sure I understood and was able to use the different features. The guys certainly know their watches and have a very good system for the pieces they select for sale; they provided clear providence and history of my watch, which gave me a lot of confidence in the purchase. Would recommend and definitely use them again on any future purchase.

January 4, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service Very Pleased

Excellent service, very pleased with my purchase just in time for Xmas. I had a couple of queries after I bought the watch and the after care was exceptional, faultless to be honest. Thank you to Giuseppe for all your help.

Highly recommend

December 21, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent to deal with from start to finish. Professional, great knowledge and always made to feel at ease. All at a great price. Will definitely be using again in the future. Many thanks

December 21, 2024
Unprompted review
Rated 5 out of 5 stars

fantastic experience!

I’ve dealt with Brothers In Time (BOT) more than once now.

Both buying and selling they’ve been nothing short of fantastic to deal with.

Quick to reply, give really good prices and really smooth transactions. If you want to sell it does take a tiny bit longer as they check against the stolen watch register, but that means when you buy you don’t have to be worried!

Will definitely be using them again!

December 9, 2024
Unprompted review
Rated 5 out of 5 stars

Just bought my dream Rolex Panda 🐼…

Just bought my dream Rolex Panda 🐼 Daytona from Giuseppe. Absolutely beautiful watch and exactly as described.
Couldn’t be happier, amazing service, professional and knowledgeable.
My second purchase from here. Highly recommend to anybody. Thankyou !

December 7, 2024
Unprompted review
Rated 5 out of 5 stars

A truly amazing experience to deal with…

A truly amazing experience to deal with Gisseppe from ‘watches in time’,always helpful and informative with my purchase of a beautiful Rolex Daytona 116520. I couldn’t recommend them any more if you are looking to purchase a luxury timepiece in the near future.

December 7, 2024
Unprompted review
Rated 5 out of 5 stars

Great watch from Giuseppe

Great watch from Giuseppe. Answered all questions before I made quite a long trip. Emails and calls - he was more than happy to oblige.

Also a very fair part exchange deal.

Took the time to check things over and explain, and adjust bracelet, etc.

As viewings are by appointment, you can chat properly about what is a big commitment for most people, especially for something that isn't essential. So it's good to be treated with honesty and a knowledgeable seller.

Would buy again; wife permitting!

December 6, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing experience from start to finish! Will definitely be coming back with future watch purchases

I recently purchased a gorgeous watch from Guiseppe who made the entire process so easy and enjoyable. Guiseppe was incredibly helpful and responsive to all my calls and messages which really helped put my mind at ease when purchasing something so special for my husband to be. I also wasn't sure on the size and Guiseppe helped figure this out and also happily sent the watch with extra links in case it was too small. I really couldn’t recommend him enough to anyone and will certainly be coming back to him with any future watch purchases! Thank you again Guiseppe!!

October 25, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Guiseppe made me feel comfortable throughout the buying process. Answered all my questions and even offered to personally deliver any further purchases I make to my home even though I live nearly 2 hours away! Keep up the good work.

October 6, 2024
Unprompted review

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