Brothersintimeuk Reviews 

252
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items are exactly as described and often exceed expectations, with detailed descriptions and high-resolution photography being particularly valued. The service provided is frequently highlighted as exceptional, with many appreciating the personalized approach, efficient communication, and the staff's extensive knowledge. Reviewers often mention the staff's helpfulness, honesty, and willingness to go above and beyond, making the entire purchasing process smooth and enjoyable. Conversely, a small portion of people felt dissatisfied with the handling of a product issue, reporting concerns regarding warranty service and their experience when a watch repeatedly stopped working.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Service

Customers consistently note positive experiences with service, often describing it as flawless, professional,... See more

Staff

Consumers consistently report highly positive experiences with the staff, particularly praising their... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction that items,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service all around. Communication was excellent across the board. Giuseppe was even happy to speak even when on a family holiday abroad. The watch arrived promptly having been well packaged. It... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend Brothers In Time enough. I received a quality service from start to finish, and Giuseppe’s efficient communication gave me full confidence and trust in their services. I am now the p... See more

Company replied

Rated 5 out of 5 stars

After a few back and forth messages it was clear that Giuseppe really knew his stuff about the watch in question. (I had spent the last 6 months researching it!) One of my concerns was about... See more

Rated 5 out of 5 stars

This is my second watch I’ve purchased through Brothers in Time and specifically in dealing with Giuseppe. I always follow the principle of ‘buy the dealer’ before the watch and Giuseppe is someone wh... See more


Company details

  1. Watch Store

Written by the company

Purveyors of Luxury Timepieces and specialised watches.


Contact info

4.9

Excellent

TrustScore 5 out of 5

252 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.9

All reviews

(252)

29 reviews in the last 12 months

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Rated 5 out of 5 stars

Giuseppe made my first ever watch…

Giuseppe made my first ever watch purchase a pleasure. I had been saving up for a special gift to myself for my 40th birthday 🎁 and when I saw the unusual date just I knew that was the one! Thank you for all your kindness and being a LEGEND. Trust BIT and you won’t be disappointed. I felt all the way they wanted the best for me and my watch journey.

November 2, 2025
Unprompted review
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Reply from Brothersintimeuk

Your welcome Hannah, enjoy it.

Rated 5 out of 5 stars

Direct and very reasonable…

Giuseppe was direct and very reasonable to deal with. I would not hesitate to buy from him again.

October 31, 2025
Unprompted review
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Reply from Brothersintimeuk

Was a pleasure to assist you on your recent acquisition.

Rated 5 out of 5 stars

Beautiful Rolex 14060M

Beautiful Rolex 14060M, exactly as described, fast delivery, and Giuseppe made the whole process very seamless. Thanks again

October 1, 2025
Unprompted review
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Reply from Brothersintimeuk

It was our pleasure in assisting you on your watch journey.

Rated 5 out of 5 stars

Trustworthy

From start to finish from me purchasing a Rolex watch from the owner was a exceptional experience went like clockwork would do business again

October 14, 2025
Unprompted review
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Reply from Brothersintimeuk

Many thanks William, I hope your son enjoys the watch.

Regards,
Giuseppe

Rated 1 out of 5 stars

Beware

I bought an £8000 Rolex Milgauss from brothers in time which kept on stopping after a week of constant wear. I was treated like a liar by Giuseppe and not believed. The watch was returned three times and was told there was ‘nothing wrong with the watch’ and ‘we have had it serviced with our watch maker’ and the watch was returned to me with the same results, it kept on stopping. The warranty was not honoured and in the end had to have the watch serviced by Rolex at a cost of £570. Have had no problems since its service with Rolex. Be careful as the warranty isn’t worth the paper it’s written on!.

July 5, 2025
Unprompted review
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Reply from Brothersintimeuk

Hi Richard, we are sorry you are unhappy with the service you received from Brothers In Time, however your trust pilot review is not strictly accurate. After purchasing a watch from us in October 2024 you contacted us in January 2025 to say the watch was intermittently stopping. You returned the watch to us and after us wearing it for 8 days constantly we could find no fault. We then took the watch to our watchmaker who looked at the movement and found no fault, and we also sent pictures of the movement to you. We also ran the watch on a timegrapher and it was running well within Rolex tolerance. We returned the watch to you. After 8 days you again claimed the watch was stopping and returned it to us a second time. Again we wore the watch for a week and it did not stop again but we also had the watch serviced for you free of charge just to be sure. After returning the watch to you again, you claimed it was stopping. As the watch had been returned twice, inspected by a professional watchmaker twice and no fault found we suggested that we take to watch to Rolex themselves for a service. It was agreed by yourself that if Rolex found no fault, you would pay for the service but if any fault was found with the watch Brothers in Time would cover the full bill. However, Rolex found no fault with the watch so as agreed you paid for the service. Therefore Richard I cannot see how you can say” the warranty is not worth the paper it is written on.” We took the watch back twice, paid for the postage both ways, paid for the initial inspection, the service the second time and agreed to pay for the Rolex service if any fault was found. As can be seen by our 220 Plus 5 star trust pilot reviews customer satisfaction is the most important aspect of our business. We pride ourselves on delivering the best service possible even if it is detrimental to our own profit. We are sorry you are unhappy about the service you received and everyone of course is entitled to their own opinion but Brothers in Time feel we did everything possible to assist you and have gone above and beyond a service you would have received anywhere else. Kind Regards Eren And Giuseppe

Rated 5 out of 5 stars

Superlative service

Excellent to deal with from start to finish. Professional, good knowledge and a lot of patience. Great communication - a very personalised service. Completely reliable. We would go to BIT again for another watch, should we want one. Thank you Giuseppe.

August 26, 2025
Unprompted review
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Reply from Brothersintimeuk

Thanks Bill, perhaps we can make the acquirement of your next timepiece possible.

Rated 5 out of 5 stars

A great experience and great product

Lots on information about the watch, in great condition and couldn’t have been more helpful. Very happy new owner for the watch!

August 10, 2025
Unprompted review
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Reply from Brothersintimeuk

Enjoy the watch Dee. Was our pleasure.

Rated 5 out of 5 stars

What are you waiting for, pull the trigger!

Great service all around. Communication was excellent across the board. Giuseppe was even happy to speak even when on a family holiday abroad. The watch arrived promptly having been well packaged. It was just as described as per the website, and the extensive high quality photos. I am delighted and would not hesitate to recommend. Great to buy a quality item from a fellow enthusiast. Thanks again!

July 29, 2025
Unprompted review
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Reply from Brothersintimeuk

Enjoy the Buckley Dial Mark, such a lovely addition to any collection.

Rated 5 out of 5 stars

Outstanding service from start to finish

I recently bought a Rolex GMT from Brothers In Time and the experience was flawless. Giuseppe was incredibly helpful — fantastic communication, genuine advice, and went above and beyond to make sure everything was spot on. He even personally hand-delivered the watch to me during a trip to London, which really says it all about the level of service. The watch came with full provenance and was exactly as described — absolutely stunning. I’ll definitely be a returning customer and will be recommending Brothers In Time to friends without hesitation. Highly impressed.

August 3, 2025
Unprompted review
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Reply from Brothersintimeuk

Thanks Paul, enjoy that gorgeous GMT.

Rated 5 out of 5 stars

A trusted second hand luxury watch retailer

I can’t recommend Brothers In Time enough. I received a quality service from start to finish, and Giuseppe’s efficient communication gave me full confidence and trust in their services. I am now the proud owner of a gorgeous Rolex and it is exactly as described. I also very much valued the detailed description provided and the high resolution photography from many angles. I’m pleased I now have a reliable source of quality second hand luxury watches for the future. Thanks again!

July 29, 2025
Unprompted review
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Reply from Brothersintimeuk

Enjoy the watch Elaine, such a lovely timepiece.

Rated 5 out of 5 stars

An Outstanding Experience

This was my first purchase from Brothers in Time, and I am pleased to say it was an outstanding experience from beginning to end. Communication from Giuseppe was exemplary, professional, prompt, and courteous throughout the entire process.

The watch arrived exactly as described, in excellent condition, and clearly handled and packaged with care.

This initial transaction has left a lasting impression, and I am confident it will not be my last. Thank you for the exceptional service.

July 11, 2025
Unprompted review
Rated 5 out of 5 stars

A huge thank you to Gisseppe and…

A huge thank you to Gisseppe and ‘Brothers in Time’ for another wonderful experience in purchasing a beautiful timepiece. From beginning to end I can’t recommend them highly enough, as you know trust and honesty is everything when you are purchasing a watch online. Extremely happy again, don’t think twice if you are buying or enquiring about a purchase, many thanks Gisseppe.

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

Rolex

Purchased a Rolex DayDate from Brother in Time, it was a great experience and very helpful and professional.

Darren

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

Couldn’t have asked for a better experience

Couldn’t have asked for a better experience buying a high-end pre-owned watch. Giuseppe was honest from the start, quick to respond, and a pleasure to deal with. I was able to get the piece authenticated independently—and of course, it was 100% genuine. Wouldn’t hesitate to recommend.

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

Dealing with Guiseppe has been…

Dealing with Giuseppe has been flawless. I was interested in a Datejust which unfortunately had a deposit put down on it. Giuseppe was able to do me a deal on the same style watch which was newer at a great price. He went out of his way to deliver the watch personally making the whole experience fantastic. I will definitely be going back to Giuseppe if I ever buy another watch.

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience throughout!

Fantastic experience throughout the whole process. Giuseppe answered all of my questions and gave me complete confidence to proceed with the purchase of a Rolex watch. He even delivered the watch to me in person and took the time to size it correctly for me. Absolutely fantastic service and I would recommend BiT highly to anyone looking to purchase a luxury watch. Thank you so much.

May 31, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service from brothers in time

Amazing service from brothers in time,
Bought a Rolex sea dweller. Giuseppe was so helpful all the way and always available to answer any questions I had 5star all the way thanks. Love the watch.
Jason.

May 29, 2025
Unprompted review

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