Tiffany F. was a godsend! 10+++ starts if I could give them. We were struggling with another service for over 3 months and getting nowhere because of bad or no communication. I made one call to In... See more
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Review summary
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Daniel Singleton was amazing. He was very knowledgeable and took the initiative to call companies and compare prices and got me the best price and close location to get my interlock installed. With hi... See more
Company replied
Tiffany was super! She was able to find my account that I had set up a year ago waiting for court and was able to even give me a better monthly rate rhan before with free installation. She also connec... See more
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Carlos was transparent in giving us the estimate of everything individually and telling us what we were ultimately going to pay by weekly and monthly. He set us up for the installation quickly. All ar... See more
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Company details
About Intoxalock
Written by the company
Intoxalock is a national leading provider of ignition interlock devices, with over 25 years of expertise in the field. With over 2,600 locations, we are committed to making the process easy and convenient for clients to get back on the road after an alcohol related traffic conviction.
Our devices are in use in all 50 states and are certified to meet state regulations in 43 states.
Intoxalock's core value is to provide excellent 24/7 support to customers through their ignition interlock journey. We're here to be your partner through the process.
Our devices are in use in all 50 states and are certified to meet state regulations in 43 states.
Intoxalock's core value is to provide excellent 24/7 support to customers through their ignition interlock journey. We're here to be your partner through the process.
Written by the company
Contact info
12421 Meredith Dr, Suite 100, 50323, Urbandale, United States
- (833) 210-4463
- Reviews@Intoxalock.com
- intoxalock.com
4.4
Excellent
81K reviews
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Tiffany F. was AMAZING!
Tiffany F. was a godsend! 10+++ starts if I could give them. We were struggling with another service for over 3 months and getting nowhere because of bad or no communication. I made one call to Intoxalock. Tiffany walked me through the whole process over the phone and within days, she had our paperwork complete with the state. She was patient with my questions and responded to emails quickly.
Do not waste your time with other services!!
I cannot recommend Intoxalock enough thanks to Tiffany's customer service.
October 31, 2026
Unprompted review
Reply from Intoxalock
We are so glad to hear that our representative provided you with great support and did a wonderful job. Thank you for taking the time to share your positive experience with us!
Shelly was extremely helpful and…
Shelly was extremely helpful and courteous she made the process very easy and smooth!!
November 1, 2026
Unprompted review
Reply from Intoxalock
We are so glad to hear that our representative provided you with great support and did a wonderful job. Thank you for taking the time to share your positive experience with us!
Went Above and Beyond
She was informative, comforting, kind, and went above and beyond to help me through the process.
October 29, 2026
Reply from Intoxalock
We are so glad to hear that our representative provided you with great support and did a wonderful job. Thank you for taking the time to share your positive experience with us!
Reply from Intoxalock
We are so glad to hear that our representative provided you with great support and did a wonderful job. Thank you for taking the time to share your positive experience with us!
Thomas was extremely helpful and…
Thomas was extremely helpful and patient with me with his unwavering patience we got the paperwork done
October 29, 2026
Reply from Intoxalock
We are so glad to hear that our representative provided you with great support and did a wonderful job. Thank you for taking the time to share your positive experience with us!
The gentleman explained step by step so…
The gentleman explained step by step so I could understand the process, very patient and explanatory.Kuddos to Ruben at pitstop for helping and answering all my questions thank you 👍
October 28, 2026
Reply from Intoxalock
We are so glad to hear that our representative provided you with great support and did a wonderful job. Thank you for taking the time to share your positive experience with us!
Andres Rodriguez was professional and 5…
Andres Rodriguez was professional and 5 stars
October 29, 2026
Unprompted review
Reply from Intoxalock
We are so glad to hear that our representative provided you with great support and did a wonderful job. Thank you for taking the time to share your positive experience with us!
Reply from Intoxalock
We are so glad to hear that our representative provided you with great support and did a wonderful job. Thank you for taking the time to share your positive experience with us!
Awesome customer service
Awesome customer service , very helpful and friendly . Simple and easy
October 28, 2026
Reply from Intoxalock
We are so glad to hear that our representative provided you with great support and did a wonderful job. Thank you for taking the time to share your positive experience with us!
Reply from Intoxalock
Cason,
We are so pleased to hear that you found the process to be simple and easy. We truly appreciate you taking the time to share your wonderful feedback!
Very professional and helpful
Zac was very knowledgable in the interlock device and state laws
October 28, 2026
Reply from Intoxalock
Maria,
We're glad you enjoyed your experience with our team's expertise on devices and laws.
great customer service
October 31, 2026
Reply from Intoxalock
We are pleased to hear about your positive experience, Amanda! We appreciate you providing this valuable feedback.
Reply from Intoxalock
We are pleased to hear about your positive experience, Joseph! We appreciate you providing this valuable feedback.
Intoxalock is the WROST company from…
Intoxalock is the WROST company from customer services to the equipment. The people dont know what they are doing from installation to charging your account, they play games on the phone. It hard to get a person that I can understand and they refuse to get a supervisor and block you on email and social media messages and mess with your account. Don't ever use them!!
October 1, 2026
Unprompted review
Reply from Intoxalock
Thank you for sharing your perspective with us. We understand that your concerns matter and appreciate you bringing them to our attention. We would welcome the opportunity to speak with you and provide assistance. Please DM us or call 844-535-0260 so we can discuss this further.
This company is a complete and total…
This company is a complete and total piece of shit , they do not help they hang up on you they don’t give you answers, utter garbage then they want to reply to my review and give me the same number to the same people who hang up and give you no answers and are totally useless
October 29, 2026
Reply from Intoxalock
Thank you for sharing your perspective with us. We understand that your concerns matter and appreciate you bringing them to our attention. We would welcome the opportunity to speak with you and provide assistance. Please DM us or call 844-535-0260 so we can discuss this further.
Tiffany was super
Tiffany was super! She was able to find my account that I had set up a year ago waiting for court and was able to even give me a better monthly rate rhan before with free installation. She also connected me with someone to search for the best auto insurance rates for my situation. The whole process of getting intoxalock scheduled to install on my car was extremely easy! Thank you.
October 30, 2026
Reply from Intoxalock
Dale Manring,
We are so pleased to hear that our team member provided such an exceptional experience by helping you retrieve your account, securing a better rate with free installation, and assisting with your auto insurance search. It is wonderful to know that the entire scheduling process was smooth and easy for you. We truly appreciate your kind words and positive feedback!
I went there for a same day install…
I went there for a same day install spent two hours on the phone with your service nobody could figure out what's wrong until after two hours of being on hold push pushed around was never informed that it was going to have to take place another day because the box was assigned to somebody else along in the past it was a total freaking nightmare. Right now the portal doesn't work because I can't get a confirmation email so far as nothing has gone right
October 28, 2026
Reply from Intoxalock
Thank you for sharing your perspective with us. We understand that your concerns matter and appreciate you bringing them to our attention. We would welcome the opportunity to speak with you and provide assistance. Please DM us or call 844-535-0260 so we can discuss this further.
Made a misspell error on my email
Made a misspell error on my email, due to that i couldn’t set up my account on time to realize he had also made a misspelling error on my DMV certificate on my last name, now that i got it fixed i still have not gotten it in the mail to be able to take it to the DMV and I cant get a hold of my agent
October 28, 2026
Reply from Intoxalock
Thank you for sharing your perspective with us. We understand that your concerns matter and appreciate you bringing them to our attention. We would welcome the opportunity to speak with you and provide assistance. Please DM us or call 844-535-0260 so we can discuss this further.
Mike was very helpful and made the…
Mike was very helpful and made the process fast and easy.
October 30, 2026
Reply from Intoxalock
Jeremy,
We're so pleased to hear that our team member was incredibly helpful and made the entire process quick and simple for you. We truly appreciate your positive feedback!
Friendly & they answered any questions…
Friendly & they answered any questions I had without issue.
October 30, 2026
Reply from Intoxalock
Ian,
We are so pleased to hear that our team provided such friendly service and addressed all of your inquiries without any hesitation. We truly appreciate you taking the time to share this wonderful feedback with us!
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