Tiffany F. was a godsend! 10+++ starts if I could give them. We were struggling with another service for over 3 months and getting nowhere because of bad or no communication. I made one call to In... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Daniel Singleton was amazing. He was very knowledgeable and took the initiative to call companies and compare prices and got me the best price and close location to get my interlock installed. With hi... See more
Company replied
Tiffany was super! She was able to find my account that I had set up a year ago waiting for court and was able to even give me a better monthly rate rhan before with free installation. She also connec... See more
Company replied
Carlos was transparent in giving us the estimate of everything individually and telling us what we were ultimately going to pay by weekly and monthly. He set us up for the installation quickly. All ar... See more
Company replied
Company details
About Intoxalock
Written by the company
Intoxalock is a national leading provider of ignition interlock devices, with over 25 years of expertise in the field. With over 2,600 locations, we are committed to making the process easy and convenient for clients to get back on the road after an alcohol related traffic conviction.
Our devices are in use in all 50 states and are certified to meet state regulations in 43 states.
Intoxalock's core value is to provide excellent 24/7 support to customers through their ignition interlock journey. We're here to be your partner through the process.
Our devices are in use in all 50 states and are certified to meet state regulations in 43 states.
Intoxalock's core value is to provide excellent 24/7 support to customers through their ignition interlock journey. We're here to be your partner through the process.
Written by the company
Contact info
12421 Meredith Dr, Suite 100, 50323, Urbandale, United States
- (833) 210-4463
- Reviews@Intoxalock.com
- intoxalock.com
4.4
Excellent
81K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything was resolved in a wonderful…
Everything was resolved in a wonderful manner
October 28, 2026
Unprompted review
Reply from Intoxalock
We are so pleased to hear that our team member was incredibly helpful and made the entire process so smooth and easy for you. It is wonderful to know that you had such an exceptional experience, and we truly appreciate you taking the time to share your kind feedback!
Karla was super helpful throughout the…
Karla was super helpful throughout the whole process
October 28, 2026
Reply from Intoxalock
We are so pleased to hear that our team member was incredibly helpful and made the entire process so smooth and easy for you. It is wonderful to know that you had such an exceptional experience, and we truly appreciate you taking the time to share your kind feedback!
My guy was amazing
My guy was amazing. He persuaded me right away. Excellent customer service
October 28, 2026
Reply from Intoxalock
We are so pleased to hear that our team member was incredibly helpful and made the entire process so smooth and easy for you. It is wonderful to know that you had such an exceptional experience, and we truly appreciate you taking the time to share your kind feedback!
The call taker was very informative.
October 28, 2026
Reply from Intoxalock
We are so pleased to hear that our team member was incredibly helpful and made the entire process so smooth and easy for you. It is wonderful to know that you had such an exceptional experience, and we truly appreciate you taking the time to share your kind feedback!
Colleen Street is awesome.
If I could give her 10 stars I would. Colleen Street was amazing. Very helpful and really made this unfortunate situation I am going through a lot easier to deal with.
October 28, 2026
Reply from Intoxalock
We are so pleased to hear that our team member was incredibly helpful and made the entire process so smooth and easy for you. It is wonderful to know that you had such an exceptional experience, and we truly appreciate you taking the time to share your kind feedback!
Reply from Intoxalock
We are so pleased to hear that our team member was incredibly helpful and made the entire process so smooth and easy for you. It is wonderful to know that you had such an exceptional experience, and we truly appreciate you taking the time to share your kind feedback!
Joe Villalobos customer service
October 28, 2026
Reply from Intoxalock
We are so pleased to hear that our team member was incredibly helpful and made the entire process so smooth and easy for you. It is wonderful to know that you had such an exceptional experience, and we truly appreciate you taking the time to share your kind feedback!
The person that I spoke to answered all…
The person that I spoke to answered all of my questions. Did a very good job at explaining the process.
October 28, 2026
Reply from Intoxalock
We are so pleased to hear that our team member was incredibly helpful and made the entire process so smooth and easy for you. It is wonderful to know that you had such an exceptional experience, and we truly appreciate you taking the time to share your kind feedback!
Joanna Terrazas was very patient
Joanna Terrazas was very patient, kind and very helpful. She has great customer service and helped me with everything I needed help with.
October 28, 2026
Reply from Intoxalock
We are so pleased to hear that our team member was incredibly helpful and made the entire process so smooth and easy for you. It is wonderful to know that you had such an exceptional experience, and we truly appreciate you taking the time to share your kind feedback!
Chris was super nice and went the extra…
Chris was super nice and went the extra mile to save me money. Thank you!!!
October 28, 2026
Reply from Intoxalock
Ailea,
We are so pleased to hear that our team member was incredibly kind and went out of his way to help you save money. We truly appreciate you taking the time to share your wonderful feedback with us!
Good customer service
October 28, 2026
Reply from Intoxalock
We are so pleased to hear about your positive experience! We truly appreciate you taking the time to share this five-star feedback about our service.
Reply from Intoxalock
MAX MARTIN,
We are so pleased to hear that our team member was very helpful during your experience. We truly appreciate your positive feedback and 5-star rating!
Thank you for your help.
October 28, 2026
Reply from Intoxalock
We are so pleased to hear about your positive experience! We truly appreciate you taking the time to share this five-star feedback about our helpful service.
Very informative and answered all my…
Very informative and answered all my questions and found a rebate as well
October 28, 2026
Reply from Intoxalock
Kimberly Casario,
We are so pleased to hear that our team was able to provide informative assistance, answer all of your questions, and help find a rebate for you. We truly appreciate you taking the time to share this wonderful feedback!
Reply from Intoxalock
Jack Brannigan,
We are so pleased to hear that our team could provide you with compassionate support and excellent care during such a challenging moment. We truly appreciate you taking the time to share your meaningful feedback with us.
Had a discrepancy over my account
Had a discrepancy over my account, which resulted in me giving a one star rating previously. The company handled my concern with the utmost professionalism and courtesy. That's all you can expect as a customer, thus I am happy to give Intoxalock a 5 star rating.
October 12, 2026
Unprompted review
Reply from Intoxalock
We appreciate you sharing your updated experience. We're happy to hear that your issue was resolved and that you were satisfied with the service you received. Thank you for your feedback.
Very helpful
October 28, 2026
Reply from Intoxalock
We are so pleased to hear about your positive experience! We truly appreciate you taking the time to share this five-star feedback about our helpful service.
Was very knowledgeable and helpful in…
Was very knowledgeable and helpful in every way ! Made the process so peaceful
October 28, 2026
Reply from Intoxalock
Eusebio,
We are so pleased to hear that our team was able to provide such knowledgeable support and make the entire process feel so calm and reassuring for you. We truly appreciate you taking the time to share your wonderful feedback!
Reply from Intoxalock
Adam,
We truly appreciate you sharing this wonderful feedback!
Carlos was transparent in giving us the…
Carlos was transparent in giving us the estimate of everything individually and telling us what we were ultimately going to pay by weekly and monthly. He set us up for the installation quickly. All around a completely helpful through every step. Five stars all day!!!!
October 28, 2026
Reply from Intoxalock
Matthew,
We are so pleased to hear about your positive experience! We truly appreciate you taking the time to share this five-star feedback about our helpful service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.