IntroCar Reviews 1,646

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, extensive knowledge, and friendly demeanor, often highlighting specific individuals for their exceptional service and problem-solving skills. The delivery service is frequently commended for its speed and efficiency, with many people noting surprisingly fast shipping even for international orders. Reviewers also appreciate the quality of the products, finding them genuine and well-priced, and the overall service is described as excellent, making the ordering process easy and straightforward. However, some customers experienced issues with delivery, mentioning delays or problems with specific carriers, and a few instances of incorrect parts being sent were noted.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Delivery service

Consumers consistently report positive experiences with delivery service, frequently highlighting fast and... See more

Service

Users describe positive interactions with service, highlighting the helpful, experienced, and knowledgeable... See more

Product

Reviewers mention positive feedback about product, often praising the quality of items received and their... See more

Order

Clients share positive opinions on order, highlighting the ease of the ordering process and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used Introcar a number of times for parts when I was restoring my Shadow II. Since retiring I now ordered a couple of parts online. Ordered Sunday, delivered Tuesday. Great service, fair prices a... See more

Rated 5 out of 5 stars

Petrol filler flap modified retaining spring. Expensive but i suppose made in such small numbers you ain't going to get any scale for cost reductions. Anyway, part is perfect ,did the job and is qui... See more

Rated 5 out of 5 stars

Matt Duncan is spectacular. It's a rare thing to speak to someone who not only sells you parts, but knows what they do, where they go, and actually tells you what you need to do to get them working. I... See more

Rated 5 out of 5 stars

great company very helpfull at problem solving on early cars that parts are getting scare for they manage to come up with solutions thanks Tony and Matt


Company details

  1. Auto Parts Store

Written by the company

Founded in 1989, IntroCar has evolved from a Rolls-Royce & Bentley dismantler to the world's foremost supplier of parts for all Rolls-Royce and Bentley models manufactured from 1945 to the present day. In recent years, we have embarked upon an ambitious program of product manufacture and sourcing, with the result that we now carry the largest range of new components outside Bentley Motors Limited.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

always found this at the absolute…

always found this at the absolute top-of-the-tree among parts suppliers-ive mended cars for not far off 60 years and could write a book about my relations with parts suppliers-very many thanks!
john scanlon-bentley owner for 50+years-small general
garage owner for nearly as long[meadvale garage redhill]

April 22, 2025
Rated 5 out of 5 stars

Super Service

IntroCar goes beyond its parts stock to track down a part that is requested even searching for a second hard part if new parts are no longer available or if exorbitantly expensive.

April 17, 2025
Rated 5 out of 5 stars

Good supplier

Easy to search and find exactly what I wanted. Delivery was as fast as some things I buy in Australia where I live.

April 7, 2025
Rated 5 out of 5 stars

intro car first to go to for parts

Intro car are my first go to for parts and advice,staff are friendly and will spend a lot of time to help with your parts choice.If these guys cant answer any questions at the time of contact they will always get back to you fantastic

March 20, 2025

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