I've used Introcar a number of times for parts when I was restoring my Shadow II. Since retiring I now ordered a couple of parts online. Ordered Sunday, delivered Tuesday. Great service, fair prices a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Petrol filler flap modified retaining spring. Expensive but i suppose made in such small numbers you ain't going to get any scale for cost reductions. Anyway, part is perfect ,did the job and is qui... See more
Matt Duncan is spectacular. It's a rare thing to speak to someone who not only sells you parts, but knows what they do, where they go, and actually tells you what you need to do to get them working. I... See more
great company very helpfull at problem solving on early cars that parts are getting scare for they manage to come up with solutions thanks Tony and Matt
Company details
Written by the company
Founded in 1989, IntroCar has evolved from a Rolls-Royce & Bentley dismantler to the world's foremost supplier of parts for all Rolls-Royce and Bentley models manufactured from 1945 to the present day. In recent years, we have embarked upon an ambitious program of product manufacture and sourcing, with the result that we now carry the largest range of new components outside Bentley Motors Limited.
Contact info
The Pavilions, Units C & D, 2 East Road, Wimbledon, London, SW19 1UW, London, United Kingdom
- +44 (0)20 8546 2027
- info@introcar.com
- introcar.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
My experience as an Introcar customer…
My experience as an Introcar customer is 100% positive. I appreciate their speed, attentiveness, and friendly approach, offering the best service.
In short, I am very satisfied.
Congratulations, INTROCAR.
June 16, 2025
Excellent service
The parts I was looking for were easy to find on your website. Ordering and payment were also straightforward and simple to do. In a matter of a few days (I am in Canada) my order arrived and was exactly what I expected. To say your service is excellent is an understatement. I will look to you for any future needs I have.
June 12, 2025
Reply from IntroCar
Thank you so much for your feedback and kind words. We very much appreciate you having taken the time to submit a review for our service. Happy Motoring!
Rivets should be supplied with same.
Disappointed that rivets were not included in price of brake linings as others do which I later learned.
Very pleased with the result as I am doing business with Introcar for many years and they provide an excellent service.
June 11, 2025
Reply from IntroCar
Dear Michael,
I hope this message finds you well.
Thank you for taking the time to leave us a review on Trustpilot, we genuinely appreciate your feedback.
Regarding the rivets not being included with the brake linings, our current practice follows the original parts listing provided by Bentley Motors, where rivets have traditionally been sold separately. That said, we fully understand that new rivets are typically required when replacing brake linings. In light of your feedback, we will now include them as standard with all future lining purchases.
To address the inconvenience, we will be issuing a refund for the cost of the rivets. Please expect this to be processed within the next 3–5 working days.
We strive to provide the best possible service, and your input helps us improve. While we understand your concerns, a two-star review has a significant impact on our overall Trustpilot rating. If you have any questions or issues in the future, please do not hesitate to reach out. We are always happy to assist.
Kind Regards
Phil
Extremely knowledgeable and helpful
Extremely knowledgeable and helpful. A delight to deal with
June 9, 2025
Reply from IntroCar
Thank you so much for taking the time to submit a review, we really do appreciate it and hope to be able to help with your parts needs again! The IntroCar team :)
Got everything but a couple of days…
Got everything but a couple of days later I noticed in a garage 5 minutes away I could have got it cheaper
June 9, 2025
Reply from IntroCar
Dear Steven,
I hope this message finds you well and thank you for taking the time to leave us a review.
We do offer a price match service prior to order completion which also includes an additional 10% of the difference. If you could kindly share the product you found at a lower price, along with the price and retailer details, I would be happy to review it and see what we can do for you post purchase.
Upon reviewing your order, I noticed that enthusiast discount was applied, even though your account was not previously eligible for this benefit. As a gesture of goodwill, I have upgraded your account to Enthusiast status. This means you will now receive a 10% discount on all future orders.
Please do not hesitate to reach out with the price match details or if there’s anything else I can assist you with.
I look forward to hearing from you.
Take care.
Kind Regards
Phil
very efficient and arrives very quickly
June 4, 2025
Reply from IntroCar
Thank you so much for your feedback and kind words. We very much appreciate you having taken the time to submit a review for our service. Happy Motoring!
Reply from IntroCar
Thank you so much for taking the time to review! - happy motoring :)
Very fast delivery to Northern Ireland
Very fast delivery to Northern Ireland. parts spot on, will use again in future
June 5, 2025
Reply from IntroCar
Great to hear that your order arrived safe and well - happy motoring!
He item I purchase was exactly what was…
He item I purchase was exactly what was in the pic also it arrived on time and well packed all at a reasonable price.
June 2, 2025
Reply from IntroCar
Thank you so much for your feedback and kind words. We very much appreciate you having taken the time to submit a review for our service. Happy Motoring!
Very happy of my purchase
Very happy of my purchase, great and frienly support, fast shipping, quality OEM parts for a good price
April 2, 2025
Reply from IntroCar
Thank you so much for taking the time to submit a review, we really do appreciate it and hope to be able to help with your parts needs again! The IntroCar team :)
Reply from IntroCar
Thank you so much for taking the time to review! - happy motoring :)
Some parts have no picture
Some parts have no picture, so can not identify the correctness of my requirement.
May 28, 2025
Reply from IntroCar
Dear Sir/Madam
Thank you for taking the time to leave us a review and we really appreciate your feedback.
There are so many parts for these cars from 1946 on (over 110k listed on our website), it is very hard to have photos of all parts, particularly those which are hard to come by or are very infrequently sold / searched. We take a view to ensuring items are available for customers to search and access, rather than restrict to only those we have images for. We also add images at a rate of around 50 - 100 per month which is a large and ongoing task!
However, if you ever need information or photos of any part, please do not hesitate to reach out to us and we would be more than happy to assist.
Happy Motoring!
The IntroCar team.
Just the politeness and the feeling of…
Just the politeness and the feeling of being a valued customer.
May 22, 2025
Reply from IntroCar
Thank you so much for taking the time to submit a review, we really do appreciate it and so glad that you had a good experience with the team. We do hope to be able to help with your parts needs again! The IntroCar team :)
Great Customer support and service
From first contact Philip at IntroCar could not have been more professional and helpful. His advice was great and Checking of the detailed requirement was thorough. An excellent service with great consideration for the customer. Their returns attitude and procedure were equally straightforward and positive. Thank you for great service; if(when) I need another spare part, I shall definitely consult IntroCar.
May 23, 2025
Unprompted review
Correct parts delivered promptly
Correct parts delivered promptly for my 1948 Mk6 Bentley
May 13, 2025
On The 3rd of May I ordered an oil send…
On The 3rd of May I ordered an oil send for 59 Rolls Royce, it was scheduled to arrive on the 15/5/25. That being the case I planed to undertake a 2000 Kilometer trip on the 16/5/25. The oil sender has not arrived, the DHL tracking web site no longer gives an arrival time.
Have I been scammed? We will have to do the trip with no oil pressure reading. Thanks Russ
May 16, 2025
Unprompted review
Dispatch was quick and DHL keeps you in…
Dispatch was quick and DHL keeps you in the loop. Pricing was best for the item I wanted.
May 6, 2025
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