Petrol filler flap modified retaining spring. Expensive but i suppose made in such small numbers you ain't going to get any scale for cost reductions. Anyway, part is perfect ,did the job and is qui... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Matt Duncan is spectacular. It's a rare thing to speak to someone who not only sells you parts, but knows what they do, where they go, and actually tells you what you need to do to get them working. I... See more
I am absolutely amazed that it took only 4 days for delivery from your address in the UK to my address here in regional NSW, Australia (I’m 600kms inland). This is far better than Aus. Post which can... See more
When you call IntroCar the voice behind the phone is always happy to assist in any of the obscure explanations I might have regarding trying to explain what I’m really looking for. You always have th... See more
Company details
Written by the company
Founded in 1989, IntroCar has evolved from a Rolls-Royce & Bentley dismantler to the world's foremost supplier of parts for all Rolls-Royce and Bentley models manufactured from 1945 to the present day. In recent years, we have embarked upon an ambitious program of product manufacture and sourcing, with the result that we now carry the largest range of new components outside Bentley Motors Limited.
Contact info
The Pavilions, Units C & D, 2 East Road, Wimbledon, London, SW19 1UW, London, United Kingdom
- +44 (0)20 8546 2027
- info@introcar.com
- introcar.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great service
Great service. Part was well packaged and delivered promptly. Will buy again from them.
January 29, 2026
First class first class aid.
The part I needed was not readily available, but diligence on behalf of your staff procured an aftermarket item which was cheaper than retail, has a three year warranty, and was obtained quickly.
Shame on Bentley.
January 28, 2026
next day delivery on part cant go wrong…
next day delivery on part cant go wrong good value for money no messing will definitely use again
January 16, 2026
Great service
January 20, 2026
Shipments are always timely which is…
Shipments are always timely which is very important for us.
The staff are always helpful and quick to respond
January 19, 2026
Quick and efficient
Quick, efficient and the used part supplied was in incredible condition.
January 16, 2026
great service
We asked for the supply of a tiny part for a rare vehicle emphasising the urgency. It was delivered the following day perfectly packed. The whole process was handled with great charm and efficiency,
January 16, 2026
First Place Service!
Very speedy turnaround and great customer service. Personal order confirmation and update on availability and shipping. Website easy to navigate and find the needed part.
January 12, 2026
Fabulous parts resource and amazing
Fabulous parts resource and amazing, friendly customer service!
January 9, 2026
Sent the wrong part.
January 6, 2026
Reply from IntroCar
Dear Ian
Upon reviewing your order, I can see that you purchased part number RE10621-X. We have checked our warehouse stock against this part number, and it appears to be correct. I am therefore unsure whether you received an incorrect part compared to the part number ordered, or if the part is not suitable for your vehicle.
As we haven't received any communication from you directly, we have reached out via email requesting your vehicle details and, if possible, a photo of the part you received. This will allow us to investigate further and resolve the issue promptly.
Customer feedback is extremely important to us, and we would welcome the opportunity to resolve this matter to your satisfaction. Please do check your inbox or contact us directly on +44 (0)20 8546 2027 or phil.x@introcar.com.
Kind regards, Phil
Sales Manager, IntroCar
I still have not received my order for…
I still have not received my order for 2 X 1 litre Mineral Oil and Custom Filler for my 1991 Bentley Turbo R.
I appreciate that this requires shipping form UK to Western Canada but it is now more than two weeks.
January 2, 2026
Reply from IntroCar
Dear Mr Holmes. Thank you for letting us know that you have not yet received your order. Unfortunately the office is currently closed for the weekend as you have reached us out of hours, but I have already put a request in for the team to investigate the delivery progress on Monday.
As far as I can see, it is still within the expected delivery timeframe, as we indicate 5-10 working days for this Royal Mail Tracked & Signed International service. Your order was placed on the evening of December 31st and processed on the following working day - the 2nd January 2026. You should have received a dispatch notification from us that day. It has therefore been with Royal Mail for just one week, and we would expect delivery from this point onwards.
However, please do expect to hear from the team on Monday with an update and further tracking information, and of course, should any issues arise in the meantime, please reach out directly to me. Many thanks, Annika
Thank goodness service
December 22, 2025
trust and warrantie with a helping staff
since more than 20 years I only buy may RR parts at Intro Car. I recommend this dealer without any doubt, My personal staff with a lot of patient with me Tony Jeffrey help to have in order may Classic SS
December 16, 2025
Delivery - An amazing experience.
I am absolutely amazed that it took only 4 days for delivery from your address in the UK to my address here in regional NSW, Australia (I’m 600kms inland).
This is far better than Aus. Post which can take up to 6-7 days for local delivery.
December 12, 2025
I DEALT WITH PHILIP XCELANT SERVICE ON…
I DEALT WITH PHILIP XCELANT SERVICE ON MY ORDER AND A VERY HELPFULL PERSON TO DEAL WITH AS I WASNT SURE WHAT I NEEDED AND HE SORTED IT FOR ME ,,,,,also DHL deliver xcelant sooner than i expected
December 10, 2025
IntroCar Parts Company is one of the…
IntroCar Parts Company is one of the most reliable suppliers I’ve dealt with. Their parts are genuine, well-priced, and always delivered on time. The customer service team is extremely knowledgeable and helped me find exactly what I needed for my vehicle. Highly recommended for anyone looking for quality automotive parts
December 4, 2025
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