INTRO Travel Reviews 662

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional leadership, enthusiasm, and ability to make tours enjoyable and well-organized. Many highlight the guides' extensive knowledge of locations and cultures, their attentiveness to individual needs, and their talent for fostering a positive group atmosphere. People frequently mention that the holidays offered a diverse range of activities and experiences, with well-planned itineraries that balanced iconic sights with hidden gems. The seamless user experience, from smooth transport to efficient problem-solving, also contributed to highly satisfying trips. However, some people were dissatisfied with the service, reporting that a significant portion of their trip was a "complete waste" due to a lack of engaging activities. These customers felt that efforts to arrange alternative activities were weak and resulted in last-minute, unsuitable options. One reviewer also mentioned feeling isolated from their group despite attempts to connect.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, enthusiasm, and organizational... See more

Holidays

Reviewers express great satisfaction with their holidays, often describing them as "trips of a lifetime."... See more

Location

Clients share positive opinions on location, consistently praising the beautiful and well-chosen places... See more

Service

Customers consistently note positive experiences with service, highlighting well-organized tours and... See more

User experience

Users describe positive interactions with user experience. Many customers highlight the excellent... See more

Based on these reviews

Rated 5 out of 5 stars

Just finished my Epic Asia Tour all three of my group leaders were amazing and an absolute pleasure to spend 38 days with.Shoutout to Maddie Church, Dani Lifford and Logan Simons. All have made the to... See more

Company replied

Rated 5 out of 5 stars

Liam Brodigan is an unbelievable guide, Intro are very lucky to have him on board. He offered the perfect blend of support, encouragement, guidance and friendliness. Somehow he managed to be our m... See more

Company replied

Rated 5 out of 5 stars

Just finished the South Island New Zealand tour, had the best time. Lauren always made everyone was happy and knew what we were doing. We are staying for an extra week now and she gave us lots of reco... See more

Company replied

Rated 5 out of 5 stars

Just had the best time in Japan being introduced to the country by our extraordinary guide Izzy. Loved the hostel style of travel which is not typically my thing. Izzy was very knowledgeable about... See more

Company replied


Company details

  1. Tour Operator

Written by the company

Welcome to INTRO Travel. A group tour, but so much more. Connect with the world. Dive in to different cultures. Eat your heart out. Meet new people. Make a difference. Live a life less ordinary. As small group adventure travel experts, our passion for authentic, responsible and life changing travel experiences is what sets us apart from the rest. With us, you’ll travel with friends, leave as family, and see the world in a way you never thought possible.


Contact info

4.9

Excellent

TrustScore 5 out of 5

662 reviews

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Rated 5 out of 5 stars

Cambodia Intro Review!

I just finished the Cambodia intro part of the Epic Asia tour, and I couldn't recommend it enough! What certainly made the trip special was having Logan as our group leader, he was so enthusiastic about everything the trip had to offer, and he never failed to bring the vibes up! I loved that he felt more like a friend than a leader, but it was still also very clear he was constantly looking out for us all. Only thing I would've wished is that the trip was longer, but apart from that, the activities that are fit into the 10 days do still give you a good taste of Cambodia!!

February 1, 2026
Unprompted review
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Reply from INTRO Travel

Hey Glisty,

Thank you for such a great review.

We’re so glad you loved the Cambodia Intro and that it gave you a real taste of the country!

Logan will be buzzing to read this.

Hopefully we’ll see you back for another adventure soon.

Kind Regards,
The INTRO Travel Team

Rated 5 out of 5 stars

Such an unreal experience

Such an unreal experience! Our New Zealand tour guide Tommy was so efficient and organised, making the trip super fun and relaxing. Couldn’t recommend intro travel more, you meet the best people in the coolest places for affordable prices and with an enthusiastic tour guide who shows genuine care and kindness towards every tour member I couldn’t ask for anything more :)

January 31, 2026
Unprompted review
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Reply from INTRO Travel

Hey Abby!

We’re so glad you had such an amazing time in New Zealand. When a trip feels both fun and relaxed, that’s the sweet spot.

We really appreciate the recommendation and hope to see you on another adventure soon.

Kind Regards,
The INTRO Travel Team

Rated 5 out of 5 stars

Awesome Thai Islands/Beaches Tour

Saw a lot of beautiful beaches and did a lot of fun activities (eg 3 boat cruises, kayaking in mangroves).

January 29, 2026
Unprompted review
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Reply from INTRO Travel

Hey Radu,

Thanks so much for your review.

We’re really glad you enjoyed exploring the Thai islands and beaches with us.

Thailand really does deliver and we’re happy you got to see so much of it. Hope to see you again!

Kind Regards,
The INTRO Travel Team

Rated 5 out of 5 stars

Lachie was a great down to earth and…

Lachie was a great down to earth and genuine tour guide. Having him definitely enhanced the Japan experience! He is responsible and professional whilst being being just 'another one in the group'.

January 16, 2026
Unprompted review
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Reply from INTRO Travel

Hey Maran!

Thank you for sharing this.

We’re so glad Lachie enhanced your Japan experience.

We’ll be sure to pass your kind words on to him.

Kind Regards,
The INTRO Travel Team

Rated 5 out of 5 stars

Intro Travel 5 Star Experience

I have just competed my trip, and Cambodia stood out as a main part,
mainly due to our tour guide Logan making it so memorable. He was like a best friend who kept us safe, he gave us a lot of cultural knowledge about the places we went to and always made sure we was having fun, and enjoying the trip. I have had the best time, thank you so much Logie Bear 🫶

February 1, 2026
Unprompted review
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Reply from INTRO Travel

Hello Poppy,

Thank you for such a lovely message.

We’re so happy Cambodia stood out for you and that Logan made it such a memorable part of your trip.

We’ll make sure he sees your kind words. Logan will definitely be smiling when he reads this.

So glad you had the best time, and we hope to see you on another adventure soon.

Kind Regards,
The INTRO Travel Team

Rated 5 out of 5 stars

I’ve just finished my tour in Cambodia…

I’ve just finished my tour in Cambodia and it was one of my favourite places I’ve been to. Our group leader Logan really made a difference on the trip with his positive energy, always bringing the laughs but also making sure everyone is okay and feels included. He was very knowledgable on Cambodia and it was nice to see how friendly he was with staff from hotels/bars/restaurants etc. Everything felt very organised and ran smoothly so the trip was a great way to end the Epic Asia tour

February 1, 2026
Unprompted review
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Reply from INTRO Travel

Hey Perri,

Thank you for sharing this.

It’s great to hear everything felt organised and smooth so you could just enjoy the experience.

Logan will really appreciate your words and we hope to see you again soon.

Kind Regards,
The INTRO Travel Team

Rated 5 out of 5 stars

New Zealand 17 day tour🤩🇳🇿

I went on the 17 day New Zealand tour and had Tommy as my group leader. The tour was incredible and included the most amazing activities and experiences that I’ll never forget. Tommy was an incredible group leader and as someone who has been on multiple Intro tours, he was one of the most knowledgeable, caring, and supportive leaders I’ve ever had! I feel incredibly grateful🥹

January 23, 2026
Unprompted review
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Reply from INTRO Travel

Thank you for your review Byrony!

We’re really pleased to hear how much you enjoyed the 17 day New Zealand tour and that the experiences made such a strong impression. It’s especially great to hear that, after multiple trips, Tommy stood out for his knowledge and support.

Thank you for travelling with Intro Travel and for taking the time to share your feedback.

Kind Regards,
The INTRO Travel Team

Rated 5 out of 5 stars

Tommy is Awesome!

Tommy consistently tailored the trip to best suit our individual needs. He was extremely adaptable and great at creating a positive and welcoming environment.

January 23, 2026
Unprompted review
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Reply from INTRO Travel

Hey Jacskon!

We appreciate you taking the time to share this and for travelling with Intro Travel.

It’s great to hear Tommy was able to adapt the trip to suit the group and create such a welcoming atmosphere.

Kind Regards,
The INTRO Travel Team

Rated 5 out of 5 stars

Fantastic NZ Adventure Tour

I had an absolutely fantastic time on the 17-day New Zealand tour, which started on 23rd January 2026. The itinerary was packed in the best possible way, with stunning scenery at every turn, great local recommendations, and plenty of optional activities to suit different interests and energy levels. It felt like we saw and experienced so much without it ever feeling rushed or overwhelming.

Our tour leader, Tommy, was a huge part of what made the trip so enjoyable. He was welcoming, knowledgeable, funny, and incredibly organised, keeping everyone on track effortlessly and completely stress-free. You could really tell he cared about making sure everyone had the best experience possible. Always had a Tommy tale handy at every stop.

I would highly recommend this tour to anyone wanting to explore New Zealand in a fun, well-organised way. I’m already looking forward to booking future Intro Tours to explore other countries!

January 23, 2026
Unprompted review
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Reply from INTRO Travel

Hey Chloe,

Thank you for such a thoughtful review!

We’re so glad the 17 day New Zealand tour delivered in all the right ways. Tommy will be smiling at the mention of his “Tommy tales.” He really does bring his best.

We really appreciate the recommendation and can’t wait to have you join us on another adventure soon.

Kind Regards,
The INTRO Travel Team

Rated 5 out of 5 stars

Tommy

Tommy is the best tour guide he’s so organised and responds in 2 seconds with any questions you have. genuinely cares about all the people on his tour and takes the time to get to know each one of us on a friendship level. would love to go on so many more intro travel trips but no tour guide can match to tommy. all the activities were amazing and his knowledge on everything is insane. he deserves a pay rise and a private hotel in queenstown 🩷🙏

January 31, 2026
Unprompted review
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Reply from INTRO Travel

Thank you for sharing this Lara!

Having a tour leader who is organised, responsive, and genuinely invested in the people on the tour makes a huge difference, and it’s clear that came through strongly in your experience.

We really appreciate you taking the time to highlight this and we’ll be sure to pass your feedback on.

Kind Regards,
The INTRO Travel Team

Rated 5 out of 5 stars

NZ South tour from 31st Jan

Did NZ South tour from 31st Jan - tour was good fun and the guide Tommy made the trip great and made sure everything went smoothly.

January 31, 2026
Unprompted review
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Reply from INTRO Travel

Hello Jake!

We’re glad to hear you enjoyed the NZ South tour and that everything ran smoothly throughout. It’s great to know Tommy helped make the experience fun and well organised.

Thanks again for the lovely review.

Kind Regards,
The INTRO Travel Team

Rated 5 out of 5 stars

I just did the Thai experience tour…



I just did the Thai experience tour with intro travel. I’m not sure if I can describe the experience with just a couple of words, I would probably have to write a book about it😅

AMAZING!!!

This trip was without a doubt one of the best trips I’ve ever been on! It was a small group of seven people which was just perfect👌🏻 everybody got along so well and I can say that I’ve made some friends for life! All the activities, trips, transportation and other was just so perfectly planed and I never had to worry about anything!

My biggest gratitude goes to Maddie my tour guid as well as Mr Boom - local guide

Maddie - was exceptional! She’s so kind, full with laughter, experience and just overall a fantastic human being🥰 she made everyone feel welcome and made sure everyone was safe! She communicated with us every step through every activity and made sure we had no unanswered questions at all times! She’s like your best friend and google on this trip😂 to Maddie I want to thank for making my experience the best I’ve ever hoped for👌🏻❤️

Mr Boom!… where to begin?

He’s not just a local guide… he’s also your best friend as well! You could never guess how old he really is… (it’s a surprise🤭) Boom give us so much information regarding to Thai culture and was always up for an adventure with us, some adventures may have included a drink or two😅👏🏻 Boom - thank you for sharing your experience with us and for all the memories from this trip! If I’m ever in Thailand again, Boom is my first to contact!❤️

January 26, 2026
Unprompted review
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Reply from INTRO Travel

Thank you for sharing this wonderful feedback Gabriel!

We’re so glad the Thai Experience felt easy, personal, and genuinely enjoyable from start to finish and it’s great to hear Maddie and Boom helped create such a positive atmosphere.

Thanks again for travelling with Intro Travel and for taking the time to recommend the experience so warmly.

Kind Regards,
The INTRO Travel Team

Rated 5 out of 5 stars

Trip of a lifetime with Charlie and Amara

I completed the 18 day intro trip in Thailand and I genuinely couldn’t recommend it enough. There were such a range of activities and food options every day with free time to do your own exploring/relax. Charlie our tour leader and Amara our main local guide were exceptional, they kept us safe, well informed and most importantly had a good dance with us on the nights out! We did everything from temple exploring to beach days, and transport was made so easy even on the busy days. Really a trip of a lifetime made better by our leader/guide!

January 18, 2026
Unprompted review
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Reply from INTRO Travel

Hey Amber!

We’re really pleased to hear the Thailand 18 Day trip delivered such a well rounded experience, with a mix of activities, downtime, and smooth logistics throughout.

It’s great to hear Charlie and Amara made such a strong impression.

Thank you again for travelling with Intro Travel and for taking the time to leave such thoughtful feedback.

Kind Regards,
The INTRO Travel Team

Rated 5 out of 5 stars

Thai experience Tour

I went on the Thai Experience tour, Tash was our tour leader and I couldn’t have asked for anyone better to lead us through the 2 weeks. She was full of energy, funny, always there to answer questions, explained all the plans with our local guide Brookie so everyone knew what was going on, she would check in if you weren’t feeling 100%, she’s just the best. All the activities and experiences are incredible, travel days were so smooth and our group was fab! Whatever tour anyone does, if you’ve got Tash as your leader, you’ll have the best time ever!

January 23, 2026
Unprompted review
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Reply from INTRO Travel

Thank you Georgi.

We’re really glad to hear you had such a positive experience on the Thai Experience and that the trip felt well supported from start to finish.

Tash will be very happy to read this. We will be sure to pass on your comments to her!

Thanks again for travelling with Intro Travel and for taking the time to leave a review.

Kind Regards,
The INTRO Travel Team

Rated 5 out of 5 stars

New Zealand

I completed a 17-day Intro Travel tour in November for both the North and South Islands of New Zealand, and it was absolutely incredible. The itinerary was packed with unforgettable experiences and stunning scenery.
A huge part of what made the trip so great was our group leader, Lauren. She was fantastic from start to finish. Lauren was knowledgeable, friendly and so much fun! She shared lots of fun facts about the places we visited and solved unexpected issues, like cancelled activities, quickly and smoothly. And I don’t think the trip would have been the same without her.
Thank you to Lauren and everyone on the tour for such an amazing experience:)

October 31, 2025
Unprompted review
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Reply from INTRO Travel

Thank you for your review, Kelsey!

So lovely hear how much you enjoyed the 17 day New Zealand tour and that the itinerary and scenery made such a strong impression.

We hope to see you again on another trip soon!

Kind Regards,
The INTRO Travel Team

Rated 5 out of 5 stars

An incredible experience!

I did the 17 day tour across New Zealand, I made some incredible friends and couldn’t have asked for a better experience. Our tour leader Lauren was so knowledgable about the local areas and supportive of everyone on the tour. She was always around for help with anything and really made this trip as fun as possible for everyone. There were so many opportunities to do extra activities or to just explore and enjoy all the new places. I’m definitely recommending this trip to others, I already want to do it all again!

January 8, 2026
Unprompted review
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Reply from INTRO Travel

Hey Romey!

We’re really glad to hear the 17 day New Zealand tour was such a positive experience and that the balance of activities and free time worked well for you. It’s great to know Lauren’s local knowledge and support helped make the trip enjoyable for everyone.

Thanks again for travelling with Intro Travel and for the recommendation.

Kind Regards,
The INTRO Travel Team

Rated 5 out of 5 stars

My New Zealand tour and how amazing it was with the best tour leader ever !

My experience was made incredible with intro travel as we had the most amazing tour guide Lauren Ryan. She made new Zealand such a special trip for all of us and showing us the best parts of it too. All her facts were so interesting and we learnt so much from Lauren too. Also what she did to make the tour fun was put games at the beginning of the north and south so we all got to know each other better. We also had such an amazing tour group which made the trip so much fun and we had so many laughs and good moments together. I made friends for life on this trip too and Lauren is one of them too she wasn’t just a tour leader to me she was a friend too . The way she support me and everyone through this tour was just so lovely of her and she got to know us all so well. Im missing this tour and Lauren so much . It was defiantly a lifetime experience that I will cherish forever. I would give Lauren 10 stars if I could she was the best !!

January 8, 2026
Unprompted review
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Reply from INTRO Travel

Thank you for taking the time to share this Amy!

We’re really pleased to hear how positive your New Zealand tour was and that the group experience felt so meaningful from start to finish.

Lauren will be so grateful to read this. It’s always special to hear when a tour leader becomes someone travellers continue to value long after the trip ends.

Thank you again for travelling with Intro Travel and for sharing such thoughtful feedback.

Kind Regards,
The INTRO Travel Team

Rated 5 out of 5 stars

Unbelievable Japan Trip!

I just finished Intro Japan 17 day trip and it was absolutely unforgettable. It was the perfect blend of iconic cities and scenic countryside, All the activities you get to do are fantastic which helps make the trip what it is!

Lachie is the best tour leader I've ever had, he makes you feel so welcomed and is always there to help with anything you need. While traveling as a group he made everything seamless and fun and gave some Incredible food recommendations. His thoughtful pacing, and expert guidance throughout this trip captured the heart of Japan in the best possible way. I highly recommend this trip to everyone and you'll be so lucky to have Lachie guide you through it. 🇯🇵

January 16, 2026
Unprompted review
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Reply from INTRO Travel

Hey Alexander,

Thanks so much for the awesome review. We’re thrilled to hear the 17 day Japan trip was such an unforgettable experience.

Lachie will absolutely love reading this.

Thanks again for the recommendation!

Kind Regards,
The INTRO Travel Team

Rated 5 out of 5 stars

Best Trip to Japan with Intro Travel

I’m so happy I decided to join Intro travel for the 17 day Intro to Japan trip. The itinerary is an amazing mix of experiences and very well planned but also gives you some free time to explore on your own.

Lachie was absolutely the best tour leader for this trip. While traveling from city to city, he made all transportation run seamlessly. Not only is he extremely knowledgeable about all topics related to Japan, but he also went above and beyond to create a welcoming environment, make sure everyone felt comfortable, and assisted in any way he could throughout the trip. You’re in great hands with Lachie as a tour guide and I highly recommend traveling to Japan with Intro travel!

January 23, 2026
Unprompted review
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Reply from INTRO Travel

Hey Rachel,

Lachie will be absolutely stoked to read this. Thanks so much for the lovely review.

We’re really happy to hear you had such a great time on the 17 day Japan trip!

Kind Regards,
The INTRO Travel Team

Rated 5 out of 5 stars

Japan

I went to Japan Jan 2026 and the whole trip was amazing, the accommodation was very good and the activities were incredibly well organised. Lachie was my tour guide and he made the trip so much fun and always gave amazing recommendations and tips.

January 16, 2026
Unprompted review
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Reply from INTRO Travel

Hey Jessica,

Thanks so much for the lovely review. We’re really happy to hear you had such an amazing time in Japan.

Lachie will be glad to hear how much his energy added to your experience.

Kind Regards,
The INTRO Travel Team

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