INTRO Travel Reviews 662

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional leadership, enthusiasm, and ability to make tours enjoyable and well-organized. Many highlight the guides' extensive knowledge of locations and cultures, their attentiveness to individual needs, and their talent for fostering a positive group atmosphere. People frequently mention that the holidays offered a diverse range of activities and experiences, with well-planned itineraries that balanced iconic sights with hidden gems. The seamless user experience, from smooth transport to efficient problem-solving, also contributed to highly satisfying trips. However, some people were dissatisfied with the service, reporting that a significant portion of their trip was a "complete waste" due to a lack of engaging activities. These customers felt that efforts to arrange alternative activities were weak and resulted in last-minute, unsuitable options. One reviewer also mentioned feeling isolated from their group despite attempts to connect.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, enthusiasm, and organizational... See more

Holidays

Reviewers express great satisfaction with their holidays, often describing them as "trips of a lifetime."... See more

Location

Clients share positive opinions on location, consistently praising the beautiful and well-chosen places... See more

Service

Customers consistently note positive experiences with service, highlighting well-organized tours and... See more

User experience

Users describe positive interactions with user experience. Many customers highlight the excellent... See more

Based on these reviews

Rated 5 out of 5 stars

Just finished my Epic Asia Tour all three of my group leaders were amazing and an absolute pleasure to spend 38 days with.Shoutout to Maddie Church, Dani Lifford and Logan Simons. All have made the to... See more

Company replied

Rated 5 out of 5 stars

Liam Brodigan is an unbelievable guide, Intro are very lucky to have him on board. He offered the perfect blend of support, encouragement, guidance and friendliness. Somehow he managed to be our m... See more

Company replied

Rated 5 out of 5 stars

Just finished the South Island New Zealand tour, had the best time. Lauren always made everyone was happy and knew what we were doing. We are staying for an extra week now and she gave us lots of reco... See more

Company replied

Rated 5 out of 5 stars

Just had the best time in Japan being introduced to the country by our extraordinary guide Izzy. Loved the hostel style of travel which is not typically my thing. Izzy was very knowledgeable about... See more

Company replied


Company details

  1. Tour Operator

Written by the company

Welcome to INTRO Travel. A group tour, but so much more. Connect with the world. Dive in to different cultures. Eat your heart out. Meet new people. Make a difference. Live a life less ordinary. As small group adventure travel experts, our passion for authentic, responsible and life changing travel experiences is what sets us apart from the rest. With us, you’ll travel with friends, leave as family, and see the world in a way you never thought possible.


Contact info

4.9

Excellent

TrustScore 5 out of 5

662 reviews

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Rated 5 out of 5 stars

10 day Cambodia tour

I had joined the 10-day Cambodia tour and it was absolutely amazing. Our tour leader, Logan, was fantastic — super energetic, knowledgeable, and he really made the whole experience what it was. We visited all the main attractions, but also explored quieter areas away from the crowds. Everything was organised seamlessly, and Logan’s great relationships with the local tour guides created such a fun and positive atmosphere. We also took part in environmental activities like a beach clean and a river litter pick-up. Overall, it was an incredible trip and I’d highly recommend it to anyone looking to visit Cambodia.

January 18, 2026
Unprompted review
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Reply from INTRO Travel

Hey Arrty,

Thanks so much for the great review!

Logan will be stoked to read this. It’s great to hear how smoothly everything ran.

Hope to see you on another adventure soon!

Kind Regards,
The INTRO Travel Team

Rated 5 out of 5 stars

Cambodia Intro Tour

I went on the 10-day Cambodia tour and it was fantastic. Our guide Logan was intuitive, knowledgeable and incredibly organised, and made everyone on the tour feel so welcome and seen. There’s a really good range of activities and experiences meaning there’s something for everyone.

January 18, 2026
Unprompted review
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Reply from INTRO Travel

Hey Anya,

We’re really glad to hear you had such a great time on the Cambodia tour and that Logan made everyone feel so welcomed and looked after.

Thanks so much for the lovely review.

Kind Regards,
The INTRO Travel Team

Rated 5 out of 5 stars

Brilliant tour & excellent group leader

I did the 10 day Cambodia tour and loved the entire experience. It was a great mix of culture, activities and travelling. I loved the mix of locations we visited and the opportunity to give back through the beach clean up.

A highlight for me was our group leader Logan. He was so bubbly, friendly and considerate of all group members. He made a conscious effort to ensure everyone was included and comfortable. He was great fun and really knowledgable about Cambodia and Intro as a company. This was my 7th Intro tour and Logan definitely was my favourite leader :)

January 18, 2026
Unprompted review
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Reply from INTRO Travel

Hey Katie,

Thanks so much for the lovely review. We’re really happy to hear how much you enjoyed the Cambodia tour and the balance of culture, activities, and travel, especially the chance to give back with the beach clean up.

It means a lot to hear such high praise for Logan, especially on your seventh Intro tour. He’ll be absolutely stoked to read this.

Kind Regards,
The INTRO Travel Team

Rated 5 out of 5 stars

An unforgettable experience and AMAZING leader!

I’m on the last day of the Cambodian tour and I have absolutely LOVED it! Such a beautiful country, learnt a lot about the culture, and the accommodation was always clean and very comfy beds! Food everywhere we ate was also exceptional! A MASSIVE shout out to our Tour Leader Logan. He made this trip what is was which was full of smiles, laughter and unforgettable memories. He’s so easy to get along with and was a pleasure to be around. He was helpful and supportive and helped many of us arrange further travel etc. No job was too big for him. It was visibly noticeable that he made the effort with every single person in the group (18 of us). He individually gave us a lovely leaving speech too which brought tears to my eyes lol! He’ll certainly be missed by us all. THANK YOU LOGI BEAR!

January 18, 2026
Unprompted review
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Reply from INTRO Travel

Hey L!

We’re so happy to hear how much you loved Cambodia, from the culture and food to the accommodation.

Logan will be incredibly touched by this, we’ll be sure to pass this on to him.

Thanks again for travelling with Intro.

Kind Regards,
The INTRO Travel Team

Rated 5 out of 5 stars

My Cambodia experience was very…

My Cambodia experience was very spontaneously booked. After enjoying Vietnam so much I decided to extend it and add on the Cambodia tour. An issue with my visa meant I had to leave Vietnam early and come to Cambodia after day 9. I’d like to give a massive shout out to group leaders Paula and Thang for helping me organise travel and accomodation for Cambodia. While I was extremely sad to leave a fabulous group in Vietnam, however that was turned around extremely quickly when arriving in Cambodia which truely is the kingdom of wonder. This was were I joined up with my group leader Logan who was fantastic as a tour guide with plenty of local knowledge and was always calm and warming. He was very attentive to anything needed and above all was a great person and a lot of fun to be around. I’ve also shared some memories with him that I will cherish for a lifetime.

January 18, 2026
Unprompted review
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Reply from INTRO Travel

Hey Aaron,

Thanks so much for sharing this. We’re really glad everything worked out.

We love hearing that Cambodia lived up to its name as the Kingdom of Wonder. Thanks again for travelling with Intro and for sharing such meaningful feedback.

Kind Regards,
The INTRO Travel Team

Rated 5 out of 5 stars

Cambodia Intro Tour

I have just finished the 10 day Cambodian tour and it was incredible! I had Logan as my guide and he was amazing throughout the entire trip. The itinerary had a fantastic mix of activities, but it wasn't too rushed and allowed for downtime almost every day. It was a blast and I met the most amazing people!

Logan was amazing at making sure every person was looked after, and also brought so much energy and positive vibes. He went above and beyond and the entire trip went smoothly. 10/10 recommend!

January 18, 2026
Unprompted review
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Reply from INTRO Travel

Hey Kartika,

Thanks so much for the great review. We’re really happy to hear you had such an incredible time on the Cambodia Intro tour.

Logan will be so pleased to read this. His energy and care for the group really do make a big difference, and we’re glad everything ran so smoothly for you.

Kind Regards,
The INTRO Travel Team

Rated 5 out of 5 stars

Philippines Tour

A great balance of activities and a well organised trip to see a heap!!

January 16, 2026
Unprompted review
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Reply from INTRO Travel

Thank you for the review! So happy to hear you enjoyed the Philippines with us.

Wishing to see you again for another tour soon!

Kind Regards,
The INTRO Travel Team

Rated 5 out of 5 stars

Gracie is a bloody star!

Gracie was amazing, kept the vibes up even when feeling sick. Made sure everyone was having fun and mostly made sure I survived my night out(seeing me crying vomiting)

January 16, 2026
Unprompted review
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Reply from INTRO Travel

Hey Bree,

Thanks so much for the shoutout. Gracie will absolutely love reading this. Keeping spirits high and looking out for everyone, even on the tougher moments, is exactly what makes a great group leader.

We’re glad you were well looked after and that the trip still had such a great vibe overall. Hopefully we’ll see you on another adventure soon.

Kind Regards,
The INTRO Travel Team

Rated 5 out of 5 stars

Intro Travel ⭐️⭐️⭐️⭐️⭐️

Intro Travel is my favourite tour company and I cannot recommend them enough. I have been on seven tours with them and they have all been so incredibly amazing! It is certainly not my last trip either. All the tour leaders I’ve had have been amazing and I couldn’t ask for a better experience! Might even become a tour leader myself in a couple years! 💗

January 16, 2026
Unprompted review
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Reply from INTRO Travel

Hey Emma,

Wow, seven tours is incredible. We’re so grateful for your continued support and love for Intro. It means so much to hear that every trip has been such a great experience and that our tour leaders have consistently made it special for you.

Who knows, maybe we’ll see you leading an Intro group in the future. Thanks again for such a heartfelt recommendation and we can’t wait to welcome you back on your next adventure.

Kind Regards,
The INTRO Travel Team

Rated 5 out of 5 stars

Gracie made it great!!

Gracie made it great!!! The laughs, inside jokes and just a fantastic vibe throughout.

January 16, 2026
Unprompted review
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Reply from INTRO Travel

Hey Chloe,

Thanks so much for the lovely shoutout. We’re so glad Gracie brought such a great vibe to your trip, that’s what it’s all about. We’ll be sure to pass this on to her.

Hope to see you on another Intro adventure soon.

Kind Regards,
The INTRO Travel Team

Rated 5 out of 5 stars

Had an incredible experience journeying…

Had an incredible experience journeying through New Zealand with Intro Travel. My tour leader Lauren did an exceptional job with navigating us on a journey that felt unlike anything I’ve ever experienced in my life. I met fantastic friends, ventured to beautiful locations and did things I never thought I’d ever do in my life such as skydiving, bungee jumping, water rafting etc. I would recommend everyone I know to do what I’ve done with Intro Travel as it’s been a life changing experience, especially with the way Lauren had organised and led us on this amazing adventure.

January 8, 2026
Unprompted review
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Reply from INTRO Travel

Hey Jack,

Thanks so much for sharing this incredible review. Lauren will be so stoked to read this. It’s amazing to hear how her organisation and leadership helped shape such a life changing adventure for you.

Thanks again for the recommendation and for travelling with Intro. Hope to see you again!

Kind Regards,
The INTRO Travel Team

Rated 5 out of 5 stars

Great time on the New Zealand north and south…

Went on the New Zealand north and south tour and had Lauren as a tour guide and it was amazing! Lauren made sure everything ran smoothly and tailored the tour to everyone’s needs such as helping us plan specific excursions we wanted to do

January 8, 2026
Unprompted review
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Reply from INTRO Travel

Hey Howie,

Thanks so much for the great review. We’re really happy to hear you had such an amazing time on the New Zealand North and South Island tour.

Thanks again for travelling with Intro!

Kind Regards,
The INTRO Travel Team

Rated 5 out of 5 stars

Far exceeded my expectations!

I was so excited for this trip but it was more than I could have hoped for! You do and experience so much, it’s quite hectic but really worth it. Our group leader, Dev, made our experience unforgettable. He has a zest for life that is so infectious and spent a lot of time getting to know us, making sure we were safe and having the best time. Our tour guide Gautam was amazing, so knowledgeable and friendly. It has made me want to explore so much more of beautiful India and all it has to offer! Thank you so much Dev and Gautam 😊

January 14, 2026
Unprompted review
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Reply from INTRO Travel

Hey Anna, thanks for this.

We’re really glad to hear the trip exceeded your expectations and that the experience felt worth the pace.

Dev and Gautam will be so pleased to read your feedback. Their passion, care, and knowledge truly help bring the journey to life.

Thanks for travelling with us.

Kind Regards,
The INTRO Travel Team

Rated 5 out of 5 stars

Dev was absolutely fantastic in every…

Dev was absolutely fantastic in every way possible. The best tour guide ever!!!

January 14, 2026
Unprompted review
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Reply from INTRO Travel

Hello Cora!

We’re really pleased to hear you had such a positive experience and that Dev made such a great impression.

We’ll be sure to pass your feedback on to him.

Kind Regards,
The INTRO Travel Team

Rated 5 out of 5 stars

Can’t go wrong with Thai Intro.

Just done with the Thai intro and it was hectic. The best way to see Thailand in a provided time frame. From the bustling city of Bangkok to the islands like Phi Phi, you can’t go wrong.

January 18, 2026
Unprompted review
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Reply from INTRO Travel

Thank you for your review, Raunak!

We’re glad to hear you enjoyed the pace of the Thai Intro and felt it was a great way to experience so much of Thailand in a short time.

Thanks for travelling with us.

Kind Regards,
The INTRO Travel Team

Rated 5 out of 5 stars

The best experience of my life

I have just finished the 17 day North and South Island New Zealand tour and I’m struggling to find the words to describe how amazing this trip was. All my friends and family said before I left this will be the trip of a lifetime and I didn’t believe them but wow they were so right. Every single minute of every day was amazing, so well organised, no issues on any day in any activity. I met the most amazing group of people on this tour who genuinely will be friends for life, we’ve already said we’ll be invited to each others weddings. We laughed all day everyday for 3 weeks straight, went through some amazing, daring activities together (skydiving, white water rafting, jet boat riding) it was just incredible in every way. Everywhere we stayed was so clean and accommodating for a big group with very friendly staff. Just the best experience of my life and memories I will hold with me forever.
And where to start with our group leader Lauren Ryan. Wow! What an inspiration she really is. She is the same age as me and is so so professional, so organised and planned everything so so well with enough time without stress. Her care and approachability throughout the tour was unmatchable, every single day without fail she would check in with everyone and make sure we were comfortable and having fun. I have made a friend for life in her as we live 20mins away in the uk and can’t wait to meet up already. She is amazing at her job and a true asset to intro, the tour would not have been the same without her. Yes she was working and working extremely well but she was also our friend and part of the fun too!

January 8, 2026
Unprompted review
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Reply from INTRO Travel

Thank you for taking the time to share such a thoughtful review, Tasha.

We’re so pleased to hear how special the North and South Island New Zealand tour was for you.

Lauren will be incredibly proud to read your words and it’s great to hear how much of an impact she had on your experience.

Thank you for travelling with us and for trusting us with such a memorable adventure.

Kind Regards,
The INTRO Travel Team

Rated 5 out of 5 stars

South NZ tour with Lauren!

I spent the past 10 days in beautiful New Zealand with a sociable group and an excellent leader, Lauren. The tour was strategically planned with a great variety of activities to suit everyone. Lauren was attentive to everyone’s needs and shared her expertise about each place we visited - whether it was a fun fact or a recommended cafe! I thoroughly enjoyed this tour and would recommend it to everyone. You would be lucky to have Lauren as your leader

January 16, 2026
Unprompted review
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Reply from INTRO Travel

Hey Ruth!

Thank you for sharing your experience with us. It’s great to hear you enjoyed the mix of activities and the group dynamic while exploring New Zealand.

Lauren will really appreciate your feedback.

Thanks for travelling with us and for the recommendation.

Kind Regards,
The INTRO Travel Team

Rated 5 out of 5 stars

Just finished the South Island New…

Just finished the South Island New Zealand tour, had the best time. Lauren always made everyone was happy and knew what we were doing. We are staying for an extra week now and she gave us lots of recommendations including booking us on to a few activities we wanted to complete before going home. Thank you Lauren for a great trip with some great fun facts ❤️

January 16, 2026
Unprompted review
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Reply from INTRO Travel

Hey Casey

We’re glad to hear you had such a great time on the South Island New Zealand tour.

Lauren will be happy to read your feedback. It’s great to know her guidance and onward travel support helped you make the most of your extra time.

Kind Regards,
The INTRO Travel Team

Rated 5 out of 5 stars

Such an amazing tour!!

I had such an amazing experience doing the 17 day intro travel tour around NewZealand. I couldn’t recommend this trip enough. It was packed with so many activities which really helped us to make the most out of seeing beautiful NewZealand. I have been on tours before, but this one has been by far my favorite- so structured and so well organised. What made it so amazing and so worth doing was definitely our tour guide Lauren. Lauren was so informative, had amazing cultural knowledge and guided us around NewZealand brilliantly, all while making it so fun!

January 8, 2026
Unprompted review
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Reply from INTRO Travel

Thank you for your review Elloise!

We’re really happy to hear you enjoyed the 17 day New Zealand tour and felt it was so well organised and activity packed.

Thanks for travelling with us.

Kind Regards,
The INTRO Travel Team

Rated 5 out of 5 stars

The best experience!!

Lauren made this experience incredible! From the get go, she’s so friendly and fun and gets everyone involved. I had the most incredible journey over the last 17 days, my group was amazing. The activities included are so good and all the optional extras are really great too. Everything is organised so well. I would recommend intro to anyone and will definitely be doing another tour with them one day!! Made friends for life and memories to last a lifetime I couldn’t be more grateful.

January 25, 2026
Unprompted review
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Reply from INTRO Travel

Hello Han!

We’re so glad to hear you had such a positive experience and Lauren will be thrilled to read your kind words too!

Thanks for travelling with us, and we’d love to welcome you back on another tour in the future.

Kind Regards,
The INTRO Travel Team

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