Inventor Smart Care Reviews 140

TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the innovative concept of the dental wand, finding it a useful tool for their cats' dental hygiene. Several people reported that their cats love playing with the product and readily chew on it, making teeth cleaning much easier than traditional methods. The product's design is also praised, with some noting its sturdiness and the thoughtful packaging. However, some people were dissatisfied with the product's effectiveness, as their cats showed little to no interest in chewing the wand or found it too hard. A few reviewers also mentioned issues with the material being too rigid, especially the spikes, and difficulties with the toothpaste dispenser. There were also occasional reports of missing parts upon arrival or the product not being a complete replacement for manual brushing.

What people talk about most

Product

People report ambiguous experiences with the product, with some customers expressing satisfaction, while... See more

Quality

Consumers find quality to be ambiguous, with some reviewers praising the product as excellent and innovative,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

My cat just doesn't care. I got a little sniff and that's it. It's suuuper hard to squish, I think its probably too hard for my older cat even if he did pay any attention to it. I followed the... See more

Company replied

Rated 5 out of 5 stars

Thank you for this wonderful invention. I have had trouble with my cats and teeth brushing. It is definitely not easy. This has helped my cats associate teeth cleaning with play and actually not... See more

Company replied

Rated 5 out of 5 stars

I bought the dental wand for my cat. It was on pre order so there was a bit of a wait. But the company replied promptly to my email and kept me informed. Unfortunately when the wand arrived it was not... See more

Company replied


Company details

  1. Pet Supply Store

Written by the company

The stress-free way to brush cat's teeth. We engage your cat's instincts to hunt to drive the experience of brushing their teeth. This ensures cooperation from the cat and more importantly it improves the bond between you and your cat.


Contact info

3.1

Average

TrustScore 3 out of 5

140 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Still waiting

7weeks now still not got my order they just keep changing the delivery date Makes you wonder how many orders have they taken and still not delivered Never ever come across such a bad delivery You are not that far away from me Going to Basingstoke hospital next week so could pick it up if thats ok

October 18, 2024
Unprompted review
Inventor Smart Care logo

Reply from Inventor Smart Care

Hi Brian, I know you have been incredibly patient with us. We have refunded your order because of all the frustration that was caused. You should have received your items by now, we hope you and your cat love it and hopefully we can start winning you back after the delays caused during the launch of the 2.0.

Rated 3 out of 5 stars

I think the idea of it is brilliant

I think the idea of it is brilliant, unfortunately my cat just wants to lick the toothpaste off and hasn’t mastered that she needs to bite it. I will keep trying to encourage her and hope that she eventually gets it.

August 19, 2024
Rated 1 out of 5 stars

Cat ate it

The first time I used it, my cat bit the end off and swallowed it. Am now on 24 hour monitoring hoping it comes out the other end safely!
Worried that this happened so easily.

September 11, 2024
Unprompted review
Rated 1 out of 5 stars

cats completely uninterested

cats completely uninterested. hard to clean treats/toothpaste from the tooth cleaner. the metal on the wand is fairly heavy and is dangerous if trying to encourage play and the cat getting caught. not fit for purpose and incredibly expensive. Already have a wand without the metal loop, which is also too small for the dental piece’s loop to get through, meaning you get treat/ toothpaste all over your hands trying to get it off. Cheap toothpaste and cheap worm which the ends fray very easily. Incredibly disappointed.

August 20, 2024
Rated 3 out of 5 stars

Great idea but breaks very quickly

In theory, this product is a game-changer. I put a pea-sized amount of toothpaste on the outside (rather than wasting a lot of it by filling the inside) and my cat gnaws on it for 30–60 seconds. I can tell she's really getting the back of her mouth where her teeth were starting to get some tartar. This could be a fantastic solution for cats who do not accept teeth-brushing.

However, the product fell apart within 2 weeks. It's not sturdy enough at the ends, so the chewing gradually breaks it apart. I have to watch my cat really carefully when she's using it to make sure she doesn't swallow anything. I can't spend £360 a year on these things, so I'm still looking for an alternative.

September 2, 2024
Unprompted review
Rated 5 out of 5 stars

I would like to express my satisfaction…

I would like to express my satisfaction with the customer service I received. I had an issue with my second item, which was promptly replaced. I have used the item with two of my cats so far and found it satisfactory. However, I would like to suggest that the company consider offering the item in a few different colours, as I have several cats and would prefer to have a wider range of options.

August 2, 2024
Rated 1 out of 5 stars

Dangerous

My cat bite it through. He managed to bite off two big chunks of it within few hours. Luckily he managed to vomit all pieces

August 14, 2024
Unprompted review
Inventor Smart Care logo

Reply from Inventor Smart Care

We're really sorry the Dental Wand broke, however it does not shred this prevents any swallowing by the cat. Shredding is an instinctual behaviour to a cat hence why in our manual we state to only let the cat bite it 1-2 times and to never leave your cat unattended with it. We are happy that you and your cat are OK and we're happy to refund the faulty product if you wish.

Rated 5 out of 5 stars

Patience

It took a few days for one of my cats to trust the new toy, but he’s now quite keen. My female cat still looks at it with suspicion, but hopefully she’ll come round to it too.

July 30, 2024
Rated 3 out of 5 stars

I think the idea is great…. But fiddly clasp and difficult to fill fully

I think the idea is great. One of my cats just wouldn’t bite the device despite being quite happy to chase and bop it…the other seemed to get it.
Also it’s very difficult to get the creamy dreamies into the device and the clasp is very small and difficult to clip and unclip.
Hoping my cats both tolerate the toothpaste phase.
The package arrive promptly and communication was great.

July 24, 2024
Rated 1 out of 5 stars

Expensive to use

I used it once and found it uses a large amount of expensive toothpaste which gets wasted. I won’t use it again. It’s cheaper and more effective to smear the toothpaste on the cats teeth, with my finger,

July 22, 2024
Rated 5 out of 5 stars

Excellent idea

This cat toothbrush idea is great.
I bought two starter sets, one for my own 15 year old cat Preta, whose teeth aren't great and who had 4 extractions already, another set is for the newly adopted 1 year old Ceasar who lives with my son and his girlfriend, Ceasar has good teeth as he is still young.
I've wrestled with brushing Preta's teeth for a while, every time she sees a vet we're reminded about it, I've been using a baby sized human brush with enzyme toothpaste, but she wouldn't open her mouth properly, claws me even being fully swaddled, and sometimes when I get into her mouth, I cannot be precise so worry I might hurt her, it is a stressful time for both of us, and I feel like a bad owner not looking after her teeth properly.
Since buying her this brush, she has been playing with it like a nut case, she bites it, she rubs her face on it, it is extraordinary. I worried she might not be too interested given her age. But she is up for playing with this brush, I think it might be to do with catnip.
My son tried the brush with their cat Ceasar and they are very pleased with it too. He is young and very playful anyway, so this is just another game to keep him entertained.
In my opinion this brush is a brilliant idea and I am very very pleased with it.

August 3, 2024
Unprompted review
Rated 5 out of 5 stars

Nice introduction for Bob to get used…

Nice introduction for Bob to get used to getting his teeth cleaned.
Good idea but at mo Bob is having more fun with the fishing line.
He lives the paste, but is not yet having a chew.
The items in the kit are a good idea. The price was OK as well.

July 11, 2024
Rated 5 out of 5 stars

What an absolutely fantastic idea

What a fantastic idea, inventor cat are an amazing efficient and professional business.
We ordered two starter packs from them and unfortunately one was damaged in the post and without hesitation they replaced it.
We have struggled with our cats teeth for years so thought it was worth a shot, especially with the cost of dentals at the vet’s and also having to give them a full anaesthetic to do the procedure.
We after the first couple of days using them the cats absolutely love it and are sitting waiting while we’re putting the toothpaste in.

July 25, 2024
Unprompted review
Rated 2 out of 5 stars

Not great

My cat didn't take to the plastic chewy thing with paste in and the fluff came off quickly and got stuck in his mouth.

July 4, 2024
Rated 5 out of 5 stars

My cat loves this product so much that she goes into her toy box everyday to grab this!

My cat LOVES this product. From the moment we put both attachments on the wand she was so excited to play. She goes nuts for the worm-like attachment toy in our play sessions and we use this every day. All her favourite wand attachments do get shredded so we immediately bulk bought more and was shocked at the low price of this.

We play with her several times a day and she just never gets enough!

It didn’t take long before she started using the dental attachment. With cats being naturally inquisitive she just started with a few bites and quite happily chews on it now. It can be difficult to clean but well worth the buy & effort as is a great product.

I find it can be quite difficult to find cat products with cats in mind, as annoyingly they all seem to be targeted at humans! The owners of this product clearly have done their research. We love the fact the cats have full control to be biting themselves as obviously teeth cleaning in the wild wouldn’t be done with a toothbrush! My cat loves getting to bite the dental attachment and would spend hours chasing the worm if we let her.

July 3, 2024
Unprompted review
Rated 5 out of 5 stars

Good experience with this product

Good experience with this product - had an issue with the first one sent and the company quickly sent a replacement and extra catnip which was massively appreciated!
My cat is so-so on the toothpaste but loves it with some lick-e-lix mixed in

June 3, 2024

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