Insight Investigations Reviews 

96
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Couldn’t have had a better experience from start to finish. Sarah put me at ease straight away and was very professional. She brought back results very quickly and offered very helpful advice and s... See more

Company replied

Rated 5 out of 5 stars

I have never used PI before and wasn't sure what to expect, but Sarah was extremely clear about what she could and could not do, everything was done efficiently, discreetly, and promptly. And we had... See more

Company replied

Rated 5 out of 5 stars

Not sure why a person wrote such a negative review here Maybe he was told bad news - that he didn't like. !! The precise opposite experience from my perspective. I needed information about "greedy" f... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend Insight Investigations especially Karen! She was friendly and understanding and was just amazing. Although we couldn’t get to the bottom of my mystery caller she was still so... See more

Company replied

Company details

  1. Private Investigator
  2. also in
  3. Detective

Written by the company

Insight Investigations is UK's leading private investigator and detective agency with over 35 years experience providing an honest and diligent service to the general pubic and commerce alike throughout the UK, Scotland and Wales. Call us 24/7 at 0800 14 55 123 today!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

96 reviews

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4.7

All reviews

(96)

5 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor initial contact, slow response, dismissive

Initial calls not returned. At first discussion, strong impression they did not want the business. Email of my details sent to both information and operations enquiry addresses went unanswered in their spam folder.
One sentence of the investigation suggested, costing near £1,000 - asked for more details, received none.

EDIT (Following the company's response): Note how he does not rebut any of my statements. With regards to the "lengthy email": One short sentence explaining how my emails were lost; one short sentence stating the price and one sentence containing a single line of what they proposed for £1,000. No response to my request for more information. My original review stands.

I did not complain about my council. This 13 line email breaks down as follows: (1) My name (2) Explaining my email was lost to their spam folder (3) + (4) As listed above (5) The cost (6) 2 words; "Please advise" (7) Kind regards (8) Your name (9) Your title (10) Your direct dial (11) Your company slogan (12) 2 words: "Head Office:" (13) Your address. I am more than happy to supply this email to Trust Pilot's Content Integrity Team for verification. You state you felt it not viable to proceed, yet suggested a service costing nearly £1,000. All emails I have sent are in response to your emails, bar the one chasing a lack of any reply after 2 weeks - the final email sent was from you.

March 30, 2021
Unprompted review
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Reply from Insight Investigations

This is a wholly unfounded complaint. Caller explained his current problem and was advised of a legal way to possibly strengthen his case, this was explained in a lengthy email on March 17th, which he concurred within a following email.

The matter did not proceed, so he never became a Client.

ADDITIONAL COMMENT:

We initially spoke by telephone to this prospective client and discussed their problem.
As the prospective client already had his local Council involved (which he also complained about) We explained to him a possible way forward but that it would be speculative and the cost may not justify the results. This was again explained to him in a 13 line email on March 17th, NOT the brief email purported. It is, responsible that the prospective clients' expectations are managed correctly and we did so on this occasion. The matter did not proceed, we felt it not viable given the cost. The complaint is unfounded.

Today this individual has continued to email us repeatedly berating the operative and this company, so much so that we have requested that he desist from further communication.

We are here to assist clients with genuine problems, with some hope of success for them, not waste peoples money. Unfortunately not all assignments requested are either practical or legal.

FURTHER COMMENT

We are sorry that you feel we have given you a bad service by not taking on your case, and the level of free communications that you feel you are entitled to.

We have given you free impartial advice, both verbally and via email. Based on over 30 Years of experience.

Our suggestion that the investigation was speculative and may not be to your best advantage is still our decision. Regardless of how much that would cost, would it have proceeded.

The email followed on from a detailed telephone discussion where you where fully advised as to your options. You did complain about the council and their lack of effective solutions in your telephone conversation with us.

We stand by our previous comments, where we suggested that an enquiry of this nature would cost in the region of £1,000 but that it was purely speculative, and would not in our opinion be advisable, so declined the assignment.

Having been in business for over 30 Years, there are times when clients requested can not be undertaken as an assignment for various reason, but rather than just advise "we cant hep" we try to give possible solutions and advice free of charge , which we did on this occasion.

Again, apologies that we were not able to assist you, and wish you luck in the future.

Rated 5 out of 5 stars

Absolutely first class

Absolutely first class professional service. Traced the person I was looking for and provided their report all within a day. Cannot recommend highly enough. Worth every penny of their very reasonable fee. Thank you again

February 16, 2021
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Reply from Insight Investigations

Many thanks for your kind review. We are are glad to have been of assistance

Rated 5 out of 5 stars

Just called Insight for help

Just called Insight for help. Tony helped me. Now i know what to do if i hit that brick wall.
Red for ever YNWA

January 18, 2021
Unprompted review
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Reply from Insight Investigations

Many thanks for you kind words. Always here to help

Rated 5 out of 5 stars

Prompt and professional

Insight Investigations offered prompt service and found the information requested of them with ease. Wouldn’t hesitate to use their services again.

December 22, 2020
Unprompted review
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Reply from Insight Investigations

Many thanks for your kind review

Rated 4 out of 5 stars

Definitely use again

I thought Karen was great and informative. They have handled the situation to my satisfaction so far. I would recommend them for Family Court work.

November 12, 2020
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Reply from Insight Investigations

Thank you for your kind review Mike, much appreciated

Rated 5 out of 5 stars

I would highly recommend Insight…

I would highly recommend Insight Investigations especially Karen! She was friendly and understanding and was just amazing. Although we couldn’t get to the bottom of my mystery caller she was still so helpful and gave me extra advice. Would not hesitate to call her again for any further services. Thank you so much Karen x

November 9, 2020
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Reply from Insight Investigations

Many thanks for your very kind review Lisa, much appreciated

Rated 5 out of 5 stars

ASK MONTGOMERY Divorce Office needed a…

ASK MONTGOMERY Divorce Office UK needed a process server to serve documents with some very detailed and complicated instructions. Investigate Process Server responded immediately to our request and over exceeded our expectations with their efficiency and extreme courtesy. The Office served court documents same day, just after a few hours from taking our instructions. We would highly recommend INVESTIGATE Process Servers.

November 1, 2020
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Reply from Insight Investigations

We were very happy to help and thank you for your kind words.

Rated 5 out of 5 stars

Excellent quick service

Excellent quick service. I dealt with a lady called Karen who sorted my query very swiftly & with a positive outcome for a reasonable price. Would recommend this company.

July 16, 2020
Unprompted review
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Reply from Insight Investigations

Many thanks for your wonderful review. Glad to have been of service.

Rated 5 out of 5 stars

My Company needed urgent service of a…

My Company needed urgent service of a Statutory Demand. Insight achieved this within two hours of instruction - First Class Service.

March 19, 2020
Unprompted review
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Reply from Insight Investigations

Many thanks for your kind review Tim, glad we could have been of service.

Rated 5 out of 5 stars

Fast and efficient

Fast and efficient. Good communication throughout

March 11, 2020
Unprompted review
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Reply from Insight Investigations

Many thanks for your kind review

Rated 5 out of 5 stars

A very efficient company

A very efficient, professional and diligent company.
No hidden agenda - Response time was impressive and their approach to the situation was faultless.
I would, without any doubt, recommend Insight Investigations. You won’t come away either frustrated, or disappointed.
Many thanks!

March 9, 2020
Unprompted review
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Reply from Insight Investigations

Many thanks for your very kind review Paul. Glad we could have been of assistance.

Rated 5 out of 5 stars

Quick response

Quick response
Very understanding

March 4, 2020
Unprompted review
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Reply from Insight Investigations

Many thanks for your kind review Susan

Rated 5 out of 5 stars

Prompt, professional service

Tony from Insight Investigations helped me deal with a delicate personal matter. He provided prompt, professional advice and interventions, and was very reassuring. I would definitely recommend Insight.

February 22, 2020
Unprompted review
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Reply from Insight Investigations

Many thanks for your kind review Stephen

Rated 5 out of 5 stars

A valuable service

A valuable service, experienced company that gave us ideas on how to improve our surveillance activities.

February 11, 2020
Unprompted review
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Reply from Insight Investigations

Many thanks for your kind review Rachael

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