Insight Investigations Reviews 

96
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Couldn’t have had a better experience from start to finish. Sarah put me at ease straight away and was very professional. She brought back results very quickly and offered very helpful advice and s... See more

Company replied

Rated 5 out of 5 stars

I have never used PI before and wasn't sure what to expect, but Sarah was extremely clear about what she could and could not do, everything was done efficiently, discreetly, and promptly. And we had... See more

Company replied

Rated 5 out of 5 stars

Not sure why a person wrote such a negative review here Maybe he was told bad news - that he didn't like. !! The precise opposite experience from my perspective. I needed information about "greedy" f... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend Insight Investigations especially Karen! She was friendly and understanding and was just amazing. Although we couldn’t get to the bottom of my mystery caller she was still so... See more

Company replied

Company details

  1. Private Investigator
  2. also in
  3. Detective

Written by the company

Insight Investigations is UK's leading private investigator and detective agency with over 35 years experience providing an honest and diligent service to the general pubic and commerce alike throughout the UK, Scotland and Wales. Call us 24/7 at 0800 14 55 123 today!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

96 reviews

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4.7

All reviews

(96)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend

I used Insight when I wanted to start legal proceedings against a landscaping company who badly let me down. From start to finish Insight were entirely professional and located an individual behind a bogus company, identified their name and their address and then served court papers on them promptly. They supported me through a very stressful situation and I highly recommend them to anyone looking for an investigator.

February 4, 2020
Unprompted review
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Reply from Insight Investigations

Thank you for your review Lucy. We appreciate your kind comments.

Rated 5 out of 5 stars

Excellent service fully supported throughout

I couldn’t recommend the team at insight more highly. I was extremely nervous about using a service like this but I felt looked after by Elliot and the team from start to finish. I was going through an extremely emotional period and I knew I could trust their guidance. I got the information I needed quickly and efficiently.

February 4, 2020
Unprompted review
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Reply from Insight Investigations

Many thanks for your review Clemmy. We are very pleased we were able to help you at this difficult time in your life.

Rated 1 out of 5 stars

Very slow payers when they have…

Very slow payers when they have instructed other agents to carry ou work for them. Definitely a company to be avoided.

January 7, 2020
Unprompted review
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Reply from Insight Investigations

Apologies to our supplier/agent who we have traded with for over 10 years. This £50 outstanding invoice issue was resolved within 36 hours. We apologise that this was overlooked during the holiday period.

Rated 5 out of 5 stars

Extremely professional

As a family solicitor, I have used Insight's services a number of times over the last 10 years, as process servers and to locate respondents' whereabouts and I have always found them to be very efficient and reliable. I find Emma in particular to be very pleasant to deal with and extremely professional. They are very thorough and will go the extra mile to get the job done. I intend to keep using them for as long as the high standard of service continues and would not hesitate to recommend them.

January 7, 2020
Unprompted review
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Reply from Insight Investigations

Many thanks for your extremely kind words Alma, much appreciated

Rated 5 out of 5 stars

Very quick and got the response I…

Very quick and got the response I required the only complaint is the amount to pay was expensive for the query I had

December 10, 2019
Unprompted review
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Reply from Insight Investigations

Thank you for your 5* review. We are pleased we were able to achieve a successful result for you within a fast response time.

We regularly check to ensure that our prices are competitively priced within this industry and reflects the work that was required to complete your task.

Rated 5 out of 5 stars

Excellent Service

Insight provides an excellent service. They are responsive to requests and quick to action them always keeping their clients informed. Their prices are competitive with a commercial approach. Highly recommended.

December 6, 2019
Unprompted review
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Reply from Insight Investigations

Thank you for your kind review, much appreciated

Rated 5 out of 5 stars

Always reliable

Always reliable, always able to help, and often go the extra mile to make sure the job gets done, usually against tight timescales

December 6, 2019
Unprompted review
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Reply from Insight Investigations

Many thanks for your kind review, much appreciated

Rated 5 out of 5 stars

Incredible service!

I had the pleasure of dealing with an Investigator named Karen.

She helped find an address of the mother of a lost friend who I was tracking down.

The team was polite, honest and so trustworthy to use I could not reccomend the Insight team enough!

December 4, 2019
Unprompted review
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Reply from Insight Investigations

Many thanks for your kind review!

Rated 5 out of 5 stars

excellent

excellent can't write as disabled

December 3, 2019
Unprompted review
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Reply from Insight Investigations

Many thanks for your kind review

Rated 5 out of 5 stars

Insight Investigations delivers what…

Insight Investigations delivers what they promise! The level of communications is very high. They make sure the job is done for the agreed prise. No sneeky attempts to charge extra!! I strongly recomend Insight Investigations. They know their business.

September 28, 2019
Unprompted review
Rated 5 out of 5 stars

We were very happy with the service

We were very happy with the service we received from insight, kept us up to date with everything and very polite staff

August 21, 2019
Unprompted review
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Reply from Insight Investigations

Many thanks for your review Linda. We appreciate your kind words.

Rated 5 out of 5 stars

I would highly recommend.

I would highly recommend.
We needed a will locating as the will writer had gone into administration 19 years before hand. Was imperative that we found it to stop a member of the family getting any of the estate. Paid our fee and within 24 hours they had found the will!

July 22, 2019
Unprompted review
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Reply from Insight Investigations

Many thanks for your wonderful review Alison. We are really pleased that you were happy with our service.

Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service. Compassionate at a very sensitive and difficult time for me. Couldn't rate Karen high enough

July 16, 2019
Unprompted review
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Reply from Insight Investigations

Thank you for the wonderful review Claire. We appreciate the 5 stars!

Rated 5 out of 5 stars

Excellent service

Excellent service with very useful and helpful guidance.

July 15, 2019
Unprompted review
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Reply from Insight Investigations

Thank you for your review, glad we were able to assist you. Best Regards Insight Investigations

Rated 1 out of 5 stars

The company is a fraud

The company is a fraud. They are scammers and nothing else. I signed up and paid for a service. Months came and went and I heard nothing from the guy ( Elliotts Jackson) . I emailed and call him many times and every time he was not available. He eventually replied after chasing any update when I threaten to start legal proceeding. All he said was investigating take time. It is now well over 15 months since I made payment and nothing so far. Once you depart with your money you are at their mercy if they will or won't even bother to investigate. You can do better job yourself.

October 15, 2018
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Reply from Insight Investigations

Nader, again, we have requested via Trust Pilot, under their rules that you advise us of your details, but you have requested Trust pilot to keep them confidential from us.

We can only assume that this review is fake, as you will not communicate with us, or advise us who you are, so we can look into the matter.

We can locate no record whatsoever of a Client with the name you have supplied and you decline to contact us to clarify matters. We can only draw from this that your review is fake.

We would add that we have received no legal proceeding for this matter, as you state in your review.

1st Request
Thanks for your review Nader, but we can see no record of you ever being a customer, as we are having trouble locating you in any of our customer files – would you be so kind as to contact our customer service team so we can confirm that you are indeed a customer?, as the request we have sent you via Trust Pilot has been ignored.

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